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Russ Darrow Mitsubishi
Waukesha, WI
533 Reviews
Russ Darrow Mitsubishi in Waukesha, WI is your trusted destination for new Mitsubishi vehicles, quality used cars, and exceptional service. Our dealership offers a wide selection of Mitsubishi models, including the popular Outlander, Eclipse Cross, and Mirage, all backed by our commitment to customer satisfaction and transparent pricing. Whether you're shopping for a new car, securing financing, or needing expert Mitsubishi maintenance and repairs, our dedicated team is here to help. Visit Russ Darrow Mitsubishi today for a stress-free car-buying experience in Waukesha!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 5:30 PM
Sunday Closed
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Showing 533 reviews
October 19, 2019
Helpful and honest! Coming here was SO worth it! Everyone was so kind, helpful, and honest! Every question and concern I had was answered with confidence and accuracy. I' Coming here was SO worth it! Everyone was so kind, helpful, and honest! Every question and concern I had was answered with confidence and accuracy. I'm so happy I stopped in, I left with more than I could have imagined! More
by Barto264
Employees Worked With
Lianaiz Diaz
October 16, 2019
My wife and I were amazed at the awesome level of customer service by John, Brandon & Aaron. I would highly recommend them to friends/family. customer service by John, Brandon & Aaron. I would highly recommend them to friends/family. More
by jmueller84
Employees Worked With
Brandon Sagan, Jonathan Renner, Aaron Henderson
October 07, 2019
Very great customer service The person who helped us choose a car was really nice and dealt with us in a very professional manner. She had our best interest at heart. The person who helped us choose a car was really nice and dealt with us in a very professional manner. She had our best interest at heart. More
by Uzziah
Employees Worked With
Lianaiz Diaz
September 30, 2019
Never Use Again I had a question/concern regarding my vehicle's service and was met by a response from Bob Sterling, not only with a lack of care, desire or willingne I had a question/concern regarding my vehicle's service and was met by a response from Bob Sterling, not only with a lack of care, desire or willingness to address it prior to coming to a conclusion, but I was yelled at, insulted and in so many words told my concern had no merit. His response was unacceptable, unprofessional and of low standard. Because of him I canceled my repair and went to a different dealer. On the flip side, Marvin Garrison was a pleasure to work with. I felt he had a genuine concern for my experience. He kept me informed and did everything in his ability to help. He was very professional, understanding, respectful and should be considered a valued asset to the dealer. More
by Outlander
Employees Worked With
Sean Sutton, Bob Sterling, Marvin G Garrison
September 21, 2019
First time new car buyer This place got my daughter into a brand new vehicle with only a couple hundred down and very affordable monthly rates with a 10 year 100,000 Mile bump This place got my daughter into a brand new vehicle with only a couple hundred down and very affordable monthly rates with a 10 year 100,000 Mile bumper to bumper warranty. The staff were so friendly, helpful, and hard working! She left with her new car, plates, and a full tank of gas. Oh and free maintenance and detailing anytime! This place is a life saver! More
by Nelly's Mom
Employees Worked With
Jason Polster, Aaron Henderson, Lianaiz Diaz
September 05, 2019
Repair paint bubble on 2014 Mirage. Thanks to Bill Hoff for granting the repair. Once OKed, Justin Rupp did what he said would be done. The car was repaired in the scheduled time. Whe Thanks to Bill Hoff for granting the repair. Once OKed, Justin Rupp did what he said would be done. The car was repaired in the scheduled time. When picked up Mr. Rupp explained what was done and when it could be washed and waxed. The car looks great.. I hope it lasts a long time. I would like to mention the pleasant professionalism of Tara. Mr. Rupp's receptionist was helpful and to the point when answering all questions. More
by Gary
Employees Worked With
Justin Rupp, Tara
September 02, 2019
Good service Good as per usual; very friendly staff and reasonable pricing. No real downsides, and scheduling was easy to set up for a convenient time for me. Good as per usual; very friendly staff and reasonable pricing. No real downsides, and scheduling was easy to set up for a convenient time for me. More
by Bdjxbehb76
Employees Worked With
Marvin G Garrison
August 31, 2019
Very awesome experience. Lianaiz, Jason, and Brandon were all friendly and very helpful with the questions my wife and I had and it was a great experience all around. Thank yo Lianaiz, Jason, and Brandon were all friendly and very helpful with the questions my wife and I had and it was a great experience all around. Thank you so much. More
by Philisawesome262
Employees Worked With
Jason Polster, Brandon Sagan, Lianaiz Diaz
August 29, 2019
Issue resolution. Came into the service center with 2 issues. The first was a possible problem with the battery that wasn't even 3 years old. They tested the battery Came into the service center with 2 issues. The first was a possible problem with the battery that wasn't even 3 years old. They tested the battery and charging system (several time) and it came back with the same result each time, that the battery was fine. The second issue was a problem with the brakes, and after examination, they found that one of the rotors had frozen up, there was a weak hose, and the rest of the brakes also needed work. They put together the best package that they could for this senior citizen, and I will be returning on 8/29 to have them repair the brakes. More
by jamesevans
Employees Worked With
Melissa Janke, Marvin G Garrison
August 27, 2019
Average I didn't expect to have as many problems as I did seeing as they are one of the top dealers. Maybe it's because I bought a used car, but I would not r I didn't expect to have as many problems as I did seeing as they are one of the top dealers. Maybe it's because I bought a used car, but I would not recommend going to this dealer. The salesperson didn't have answers to the majority of my questions, I had to ask the finance manager. He was the only person that seemed to know what was going on. The car wasn't as clean as it should have been and I wondered if a mechanic even looked at the vehicle. The air filters were in need of replacing and the tire pressure was way off. They do not offer any used car warranty so I was second guessing my purchase but this was the only make/model in the area so I went with it and purchased a warranty. More
by Sum Guy
Employees Worked With
Jason Polster, Jonathan Renner
