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Russ Darrow Mitsubishi

Waukesha, WI

Overview
Employees
Reviews
Vehicles
4.5
640 Reviews
Russ Darrow Mitsubishi in Waukesha, WI is your trusted destination for new Mitsubishi vehicles, quality used cars, and exceptional service. Our dealership offers a wide selection of Mitsubishi models, including the popular Outlander, Eclipse Cross, and Mirage, all backed by our commitment to customer satisfaction and transparent pricing. Whether you're shopping for a new car, securing financing, or needing expert Mitsubishi maintenance and repairs, our dedicated team is here to help. Visit Russ Darrow Mitsubishi today for a stress-free car-buying experience in Waukesha!
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W226S1700 WI-164

Waukesha, WI

53186

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Showing 640 reviews

September 11, 2025

The worst service ever- irresponsible, unreliable, and completely harmful to the customer. Absolutely NOT recommended More

by MCBALAREZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Rupp
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joakim Holm
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Rupp, the worst ever., Rigo Sanchez, Dima Aslanov
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Sep 15, 2025 -

Russ Darrow Mitsubishi responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Darion Mcmiller darion.mcmiller@russdarrow.com

September 11, 2025

The staff was awesome and friendly. My only complaint is that there was only 1 key fob for the car and we did not find this out until we were ready to drive the car home. I think for a More

by trishjensen.25
Recommend Dealer
Yes
Employees Worked With
Joshua Washington-Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darion Mcmiller
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2025 -

Russ Darrow Mitsubishi responded

Trish, thank you for providing this feedback. We apologize for not providing you with an exceptional sales experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Darion Mcmiller darion.mcmiller@russdarrow.com

September 10, 2025

Super helpful! It was easy to schedule my oil change appointment. The complimentary car wash was a bonus. Friendly staff throughout the process. More

by TAZNGIRLZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dima Aslanov
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Sep 10, 2025 -

Russ Darrow Mitsubishi responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Mitsubishi, we look forward to having you as a valued customer for many years to come! Darion Mcmiller darion.mcmiller@russdarrow.com

September 08, 2025

Hes a great sells men im glad it was the one to help me. Thanks More

by mr.jjohnson.1982
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Zemanovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Washington-Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Valentin Swanguarin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elijah Sonsthagen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rigo Sanchez
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Sep 08, 2025 -

Russ Darrow Mitsubishi responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Mitsubishi. Darion Mcmiller darion.mcmiller@russdarrow.com

September 07, 2025

Mike Z and Ziggy were patient and helpful throughout the whole process. They explained everything thoroughly. More

by EUV1784
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Zemanovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ziggy Filipovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 07, 2025 -

Russ Darrow Mitsubishi responded

Thank you so much for choosing Russ Darrow Mitsubishi! Please let us know if we can be of any more assistance. Darion Mcmiller darion.mcmiller@russdarrow.com

August 31, 2025

Was faster and much easier process . They got me in something nice and affordable price More

by Tweapon21
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jesse Dickerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Washington-Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 01, 2025 -

Russ Darrow Mitsubishi responded

Thanks for sharing your thoughts about your experience with Russ Darrow Mitsubishi. We appreciate your business and hope to see you again soon! Congratulations on your new vehicle! Darion Mcmiller darion.mcmiller@russdarrow.com

August 30, 2025

Prompt. Courteous. Clean. Friendly. Timely. Attentive. A pleasure to work with. Four words short. Not anymore! More

by ERICKOESTER4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joakim Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dima Aslanov
Report | Print
Aug 30, 2025 -

Russ Darrow Mitsubishi responded

Thanks for sharing your thoughts about your experience with Russ Darrow Mitsubishi. We appreciate your business and hope to see you again soon! Darion Mcmiller darion.mcmiller@russdarrow.com

August 25, 2025

The customer representative was excellent and the people working there. I would totally recommend it. More

by rquint4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carolyn Gouthro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Rupp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joakim Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Sagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darion Mcmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dima Aslanov, Ashley Buckmaster
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Aug 25, 2025 -

Russ Darrow Mitsubishi responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Darion Mcmiller darion.mcmiller@russdarrow.com

August 24, 2025

They were very Courteous and fast fast fast fast fast fast fast fast fast fast More

by GREGOLFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joakim Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2025 -

Russ Darrow Mitsubishi responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Darion Mcmiller darion.mcmiller@russdarrow.com

August 21, 2025

Only 1 key fob and we didn't learn this until we were ready to walk out the door. I was quite upset about this because a new key fob will run upwards of $300. For a 2024 car, I expected 2 key fobs, or, t More

by trishjensen.25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Washington-Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2025 -

Russ Darrow Mitsubishi responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Darion Mcmiller darion.mcmiller@russdarrow.com

Sep 04, 2025 -

trishjensen.25 responded

I have not heard back from anyone since I provided you with my email address. I will respond privately with my phone number and email (again).

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