Russ Darrow Mitsubishi

From hopeless to brand new car!!! This was my fifth Dealership to go to when attempting to purchase a car. Being a young individual with minimal credit history made the car buying expe This was my fifth Dealership to go to when attempting to purchase a car. Being a young individual with minimal credit history made the car buying experience difficult. So when I entered Russ Darrow, I had already felt defeated and hopeless. Originally i went in with the intention to leave with a cheap and used car, maybe within a couple hours, but then Rigo Sanchez met with me and my mother and by some magic or miracle, helped me purchase a 2019 Mitsubishi Outlander! These guys worked their butts off and were so helpful that I almost wanted to cry. I am still in disbelief that this is my car. I kept waiting for the bad news to happen, that something went off track, but instead they kept bringing better deals. Ten Stars Rigo and Team! More

Excellent experience Nick was amazing with overall car buying experience. Dealt with the process patiently and made sure everything is covered in terms of getting the buyi Nick was amazing with overall car buying experience. Dealt with the process patiently and made sure everything is covered in terms of getting the buying completed. More

Helpful and honest! Coming here was SO worth it! Everyone was so kind, helpful, and honest! Every question and concern I had was answered with confidence and accuracy. I' Coming here was SO worth it! Everyone was so kind, helpful, and honest! Every question and concern I had was answered with confidence and accuracy. I'm so happy I stopped in, I left with more than I could have imagined! More

My wife and I were amazed at the awesome level of customer service by John, Brandon & Aaron. I would highly recommend them to friends/family. customer service by John, Brandon & Aaron. I would highly recommend them to friends/family. More

Very great customer service The person who helped us choose a car was really nice and dealt with us in a very professional manner. She had our best interest at heart. The person who helped us choose a car was really nice and dealt with us in a very professional manner. She had our best interest at heart. More

Never Use Again I had a question/concern regarding my vehicle's service and was met by a response from Bob Sterling, not only with a lack of care, desire or willingne I had a question/concern regarding my vehicle's service and was met by a response from Bob Sterling, not only with a lack of care, desire or willingness to address it prior to coming to a conclusion, but I was yelled at, insulted and in so many words told my concern had no merit. His response was unacceptable, unprofessional and of low standard. Because of him I canceled my repair and went to a different dealer. On the flip side, Marvin Garrison was a pleasure to work with. I felt he had a genuine concern for my experience. He kept me informed and did everything in his ability to help. He was very professional, understanding, respectful and should be considered a valued asset to the dealer. More

First time new car buyer This place got my daughter into a brand new vehicle with only a couple hundred down and very affordable monthly rates with a 10 year 100,000 Mile bump This place got my daughter into a brand new vehicle with only a couple hundred down and very affordable monthly rates with a 10 year 100,000 Mile bumper to bumper warranty. The staff were so friendly, helpful, and hard working! She left with her new car, plates, and a full tank of gas. Oh and free maintenance and detailing anytime! This place is a life saver! More

Repair paint bubble on 2014 Mirage. Thanks to Bill Hoff for granting the repair. Once OKed, Justin Rupp did what he said would be done. The car was repaired in the scheduled time. Whe Thanks to Bill Hoff for granting the repair. Once OKed, Justin Rupp did what he said would be done. The car was repaired in the scheduled time. When picked up Mr. Rupp explained what was done and when it could be washed and waxed. The car looks great.. I hope it lasts a long time. I would like to mention the pleasant professionalism of Tara. Mr. Rupp's receptionist was helpful and to the point when answering all questions. More

Good service Good as per usual; very friendly staff and reasonable pricing. No real downsides, and scheduling was easy to set up for a convenient time for me. Good as per usual; very friendly staff and reasonable pricing. No real downsides, and scheduling was easy to set up for a convenient time for me. More

Very awesome experience. Lianaiz, Jason, and Brandon were all friendly and very helpful with the questions my wife and I had and it was a great experience all around. Thank yo Lianaiz, Jason, and Brandon were all friendly and very helpful with the questions my wife and I had and it was a great experience all around. Thank you so much. More