Russ Darrow Metro Mazda

I've never purchased a new vehicle before. But I have purchased a few used vehicles. I felt absolute dread at the prospect of going through the process of purchasing another car. I'd been bicycling for a purchased a few used vehicles. I felt absolute dread at the prospect of going through the process of purchasing another car. I'd been bicycling for a parking/permit/fueling/washing/waxing/detailing/major maintenance free year when I decided I should start anew my search for a vehicle. I had a short list of used cars on which I could settle, and I had a shorter list of new cars for which I could stomach a 5-yr payment plan. I knew, in 2008, FIAT re-introduced the 500 in Europe. And I knew they were keen on taking over a US auto manufacturer, and making another play on our shores with the Cinquecento. When I found out the 'topolino' would, indeed, be sold in the US I began my dream of owning one. But I digress ~ April 2012. I began some serious research on my shortlist of new cars, after two agonizing months of searching for a decent used car I'd actually want to drive. I began to zero in on the FIAT. But I needed to make certain whether I could be a FIAT man. I began contacting Bergstrom FIAT via email. I had a laundry list of questions for whoever they'd put on my case. Tony happened to be the 'lucky' specialist. For nearly a month, Tony patiently answered my queries. He was truthful in his responses, and enthusiastic about the car he, himself, drives. On May 19th 2012, I finally conceded to a studio visit ~ and it was as if FIAT knew exactly what they'd need to do to get me behind the wheel of their car. I played it cool, though, and didn't sit with Tony until I took numerous test drives. Tony, still, waited patiently and was an absolute gentleman professional throughout the process. He handed me over to Ryan, after we worked out our numbers. Ryan, too, was a patient and helpful host. I never felt especially pressured ~ and Ryan seemed intent on giving me the deal I wanted or nothing at all. That kind of attitude helps the decision-making process. I drove home in the 'cento I wanted at the price with which I could live. My post-purchase experience has been just as, if not more, pleasant. Tony, Ryan, Jim, Kyle... and Leah are great people with which to do business. They are courteous, and patient. The seem to understand the TOTAL experience is what breeds fanatics for the brand. And a fanatic I have become. I'm officially a FIAT man. Bravo! More

What a great place - Bergstrom Fiat! This dealership made my dreaded 'buying a new car' experience a good one. Leah, Pat, and even Ryan, were extremely patient with me. My decision making process leading to my dreaded 'buying a new car' experience a good one. Leah, Pat, and even Ryan, were extremely patient with me. My decision making process leading to the sale, was a long one. I drove to the dealership many time, took several test drives, asked lots of questions. I even changed my mind altogether. Throughout this process, the staff was knowledgeable, patient, yet with a great sense of humor. I was able to negotiate a good price. I asked for many personalizing items on my car. I got it all! It turned out to be a very pleasant experience, (contrary to my experiences with 'the other' Fiat dealer). I look forward to the coming back for service, though I hope not too often, to see the employees, and wait in the warm, aesthetically pleasing building. I would recommend Bergstrom's to all. And...I love my Fiat!! More

We just got a new FIAT from them. They're very We just got a new FIAT from them. They're very informative, friendly and not pushy. They won't mind staying with you and take their time to answer We just got a new FIAT from them. They're very informative, friendly and not pushy. They won't mind staying with you and take their time to answer any question you have. They have a good communication via email too. So, if there's a specific question they can't answer right now, they'll search and call or email you back with the answer. The same team was selling smart cars before FIAT arrived in the country and we got a smart from them too. So even if it's our first car with Bergstrom FIAT, it's actually our second car with these people. The service communication is friendly and respectful they know their cars and they don't overcharge, the price they tell you at the beginning is the price you pay at the end. They love their cars and therefore, they love yours too. They give the impression that they're selling their car because they are really great cars, not just because they need to sell cars. More