Russ Darrow Metro Mazda

Friendly, helpful, entertaining Huston was very personable and helpful. I enjoyed my experience . He and the finance department helped figure out a way for me to help my son buy hi Huston was very personable and helpful. I enjoyed my experience . He and the finance department helped figure out a way for me to help my son buy his first car More

Great service Great customer service, patient and worked with me. Easy going and very friendly. Dont have the best credit situation but they were able to get me in Great customer service, patient and worked with me. Easy going and very friendly. Dont have the best credit situation but they were able to get me in a newer car. Would recommend him and the dealership. More

Salesman was absolutely wonderful I think his name was Jason. He has only been working there a month and commuted from Chicago but he was so helpful and nice. Wish there was more sal I think his name was Jason. He has only been working there a month and commuted from Chicago but he was so helpful and nice. Wish there was more salesman like him out there. He's a keeper. More

Winterize Miata today Pleasant respectful service today. Schedule me rather last minute. Wonderful experience. Oil change, tire rotation and 27 point inspection. Timing app Pleasant respectful service today. Schedule me rather last minute. Wonderful experience. Oil change, tire rotation and 27 point inspection. Timing approx an hour. Talked lease with Eugene while I waited. More

great experience! I worked with warren and he did an amazing job! He was very informative and friendly. I would definitely suggest Russ Darrow Mazda and Warren to my fr I worked with warren and he did an amazing job! He was very informative and friendly. I would definitely suggest Russ Darrow Mazda and Warren to my friends and family. More

Very friendly He was willing to work with me, not to pushy, explained things in black and white, and over all just a nice man. He wasn’t afraid to share information He was willing to work with me, not to pushy, explained things in black and white, and over all just a nice man. He wasn’t afraid to share information about himself and was very honest like he said. More

I recommend salesperson Alejandro Soto I went to the dealer expecting to buy a new 2017 Mazda3 and left with a 2018, thanks to Alejandro's patience. I never felt that he was pushing me in I went to the dealer expecting to buy a new 2017 Mazda3 and left with a 2018, thanks to Alejandro's patience. I never felt that he was pushing me in any particular direction. He apologized for my not being notified that the car I had come to see and purchase was already sold, even though he wasn't the one responsible for that. He offered to show me other lightly used vehicles. When the hatchback we drove didn't compare to the Mazda3 sedan or have features I wanted that are in the newer vehicles, we pivoted back to a new vehicle and test-drove the 2018. He suggested we see if we could come to a price acceptable to me on the 2018. He was upfront about the invoice price of the car and all the added charges, bringing it down to a bottomline price. There were a few wrinkles in the negotiations and he waited quietly and patiently while I wrapped my head around those, answering questions as fully as he could. Then after the paperwork went through, long after the salesroom had closed for the evening, he sat with me in the new car and helped me get the car's bluetooth connected to my phone, and went over pertinent features of the console so I could have a safe drive home in the dark! I don't give the dealership five stars because I didn't appreciate having the $3000 protection package included in the negotiation without being asked whether I wanted it (which I did not.) It complicated the negotiations and left me wondering whether I was being played. However, upon reflection, I feel that I got a fair price on the car and am very happy driving it. And I will recommend Alejandro to anyone I know considering a Mazda. More

Very great experience Jason helped my friend out getting a new to her car and not once did he make us feel pressured. He was very upfront about everything witch was extraml Jason helped my friend out getting a new to her car and not once did he make us feel pressured. He was very upfront about everything witch was extramly healpful and was very friendly and made you feel welcome. Witch made it such a great experience! Thanks so much to your team and especially Jason for making it such a easy and wonderful time for me and my friend! More

Very satisfying! That handsome finance manager was AMAZING! Got me the best deal. I think his name was Josh. Can’t wait to do more business with Russ Darrow Mazda. That handsome finance manager was AMAZING! Got me the best deal. I think his name was Josh. Can’t wait to do more business with Russ Darrow Mazda. More

Lots of waiting I’m really happy I found a new car and Alejandro was great. I’m upset at how long we’ve spent waiting here, over 4 hours now. You were busy earlier, b I’m really happy I found a new car and Alejandro was great. I’m upset at how long we’ve spent waiting here, over 4 hours now. You were busy earlier, but now this is just ridiculous. More