Russ Darrow Metro Mazda

EXTREMELY Helpful My husband and I came in just to view a car that we'd seen online. We had no idea that we'd actually be walking out with it that same night. It was su My husband and I came in just to view a car that we'd seen online. We had no idea that we'd actually be walking out with it that same night. It was such a simple process and the guys here were awesome!! More

Very courteous and professional Had a great experience and would recommend Russ Darrow mazda to any of my family members and friends...agreed on price in 15 min..instead of the 3 hou Had a great experience and would recommend Russ Darrow mazda to any of my family members and friends...agreed on price in 15 min..instead of the 3 hours I was used to....THANKS to Dean,Adam, and Chris for the best experience I have had with any dealership that I have been to Thanks again Craig More

New car purchase Wonderful staff I expected to spend 8 hrs but from application to driving off in a new car 5hours!! My credit needed much improvement but those guys a Wonderful staff I expected to spend 8 hrs but from application to driving off in a new car 5hours!! My credit needed much improvement but those guys at Russ Darrow Mazda kept working until they found a deal that was feasible for me🤗 I'm very happy with the deals they found and love my car! I will recommend them to anyone looking to buy a vehicle More

Candid and Honest Experience Warren did a great job at explaining the features of the vehicle and had knowledge also about each one. I didn’t feel like he was trying to sell me fe Warren did a great job at explaining the features of the vehicle and had knowledge also about each one. I didn’t feel like he was trying to sell me features to make money, rather passion about how the features can add convinience to your driving experience. I felt Warren cared about my interest in the car and didn’t try to swing me any other way. Was open and honest about everything and very easy to talk to. Josh was the finance guy. Very friendly and felt great about his explanation of all the paper work. More

Oil change from xxxx!!!!!!!!!!!!! Keith, or whatever the Service Manger name is, overcharged me for an oil change and misdiagnosed a grinding noise as needing a $900 brake job. I knew Keith, or whatever the Service Manger name is, overcharged me for an oil change and misdiagnosed a grinding noise as needing a $900 brake job. I knew this was false as I changed my brakes a year ago; however, I picked up my car and a new pulsating noise was occurring. Keith stated the pulsating noise was there when he drove the car in the Service garage but he never mentioned this to me nor added it to the work order.....which i knew was false. This was huge mess and I would avoid this place in the future. More

Excellent customer care. Very impressed with the care and attention to detail. Each employee assisted and answered all of my questions thoroughly. If you are seriously loo Very impressed with the care and attention to detail. Each employee assisted and answered all of my questions thoroughly. If you are seriously looking to purchase a vehicle, it would be worth your time visit this dealership. More

New car experience Great experience!!! I will recommend it. I was a excellent experience, great service and good person !! Great Great Great Great Great Great Gre Great experience!!! I will recommend it. I was a excellent experience, great service and good person !! Great Great Great Great Great Great Great Great Great More

2013 equinox I really enjoyed the relaxed and friendly atmosphere. They were patient with my questions and my Korney jokes. I was never pressured during my decisio I really enjoyed the relaxed and friendly atmosphere. They were patient with my questions and my Korney jokes. I was never pressured during my decision process and honest and forthright with vehicle and my needs. I will send my friends there, I think they will like it too. More

Horrible buying experience My worst experience at a car dealership ever. I decided to go for a Mazda CX-5 due to the advertisement of 0.9% interest rate. I spent a crazy amount My worst experience at a car dealership ever. I decided to go for a Mazda CX-5 due to the advertisement of 0.9% interest rate. I spent a crazy amount of time at the dealership and was being insulted by the sellers multiple times during the bargaining process like “what do you do in your country girl? Do people in your country barter for living?” I was very angry but I had to swallow my pride to accept their price because I didn’t want to deal another day at the dealership. During the paperwork process, I was told that I must go with the higher interest rate at 72 months in order to get 0.9% interest rate after first 3 months payment. The process would be very easy. I just have to come back to sign paperworks for refinancing. (I should have known this sounded too good to be true.) I repeatedly told them I would only go with this ridiculous term and rate if my credit score won’t be touched again in 3 months when I come back. They told me they wouldn’t need to. Now it is at the three months mark, I went back to see them for refinancing. They handed me a simple paper to fill out. It did not say anything about credit score check consent. After 5 minutes, my phone had a notification that there was a report of activity on my credit score. So I figured must be them touching my credit score again without letting me know like other dealerships would. Almost 1 hr later, they told me they cannot do refinance. Lenders don’t respond back. (I called the lender who they sent my information to later. They said they did reply back to Mazda at the time I was basically there). Instead they offer to do a trade in at the 0.9% rate for 63 months at a higher monthly payment but in a long run would save money from the current rate at 72 months term. Hmmm??? Why do I feel like I was set up for this hole or trap? First off I wouldn’t even buy the car and agree to the stupid 72 months at ridiculous interest rate if I wasn’t told I would get 0.9% after 3 payments. Now you try to say your helping me by comparing it to the worst that you set me up for??? You offer me to do a trade in and claim it would be a better deal than staying with my 72 months term. You put another drop on my credit score so if I want to refinance it on my own it would be even more difficult. Hmm? Who told me I needed to be in the 72 months term when I didn’t really want to at a ridiculous rate? Who told me it would just be a temporary thing until first 3 months then everything should be at 0.9%???? This place is far from professional. Everything from a start was a lie. They set you up for a trap so you have to be involved with them. My number one regret is buying a car from them. Stay away from them if you can!!!! More