Russ Darrow Chrysler Dodge Jeep Milwaukee - Service Center

Two major Jeep repair incidences Son had two major repair incidences within a 3 week span. Russ Darrow was terrific! Very professional and knowledgeable about their work and dealing w Son had two major repair incidences within a 3 week span. Russ Darrow was terrific! Very professional and knowledgeable about their work and dealing with the insurance companies. Colleen Jessel was our contact throughout both incidences, and she was superb! She is an employee Russ Darrow is fortunate to have representing them, hands down! We will continue to take our business here. More

Great Experience! I had new tires put on with an alignment and Dave in parts and Dan in Service were great! They were efficient, courteous, and professional! Great Expe I had new tires put on with an alignment and Dave in parts and Dan in Service were great! They were efficient, courteous, and professional! Great Experience! More

Service on my Jeep Jeff Best was friendly, knowledgeable, and accommodating. Overall a really great experience. We will make Russ Darrow Jeep our regular service cente Jeff Best was friendly, knowledgeable, and accommodating. Overall a really great experience. We will make Russ Darrow Jeep our regular service center from now on. More

Worst service experience ever! 5 days ago I made an appointment for some basic service stuff (oil change) and one larger issue (blown speaker). While speaking with a service associa 5 days ago I made an appointment for some basic service stuff (oil change) and one larger issue (blown speaker). While speaking with a service associate I explained the issue with the speaker, which one it was and asked that they have the part ready. Well in the end it took over 4HOURS to be told that the speaker was blown and that they didn't have the part! They are now ordering the part and in just two more weeks and another 3 or 4 hour wait it will be fixed. More

Terrible Took my car in on a Saturday to get serviced 8 hours went by my car was not looked at they couldn't tell me what was wrong or how much the repairs wou Took my car in on a Saturday to get serviced 8 hours went by my car was not looked at they couldn't tell me what was wrong or how much the repairs would cost. Spoke to the manager on Monday and I was supposed to get a call on Tuesday about the issue and I did not receive a call back. I would never buy a car from a dealership that has a service department that doesn't even take car of the vehicles or provide good customer service. Bad experience and bad service. More

worse after repair took car into shop as my “regular” mechanic indicated need to go to a specific dealership that could handle a jeep Mechanical issue and told us that took car into shop as my “regular” mechanic indicated need to go to a specific dealership that could handle a jeep Mechanical issue and told us that he thought it had to do with the PCM/computer/throttlebody. The car has an interlock device which created problems for the team working on the car although we made every effort to make the owner of the car available to come down and start when needed. dealt with John who I thought was the service manager, Who reported that Brian was making the repairs. They kept the car for several days and at one point purchase a used throttlebody to replace the current throttlebody something he never discussed with me as I would have purchased a new one for $100 more. I was never given an estimate but was called when the first used throttlebody didn’t work and second throttlebody was purchased and again wasn’t offered to purchase a new throttlebody. Long story short on the fifth or sixth day they said they did everything they could and they were limited because of the interlock so we pick the car up paid over 1300 almost $1400 and the car shook violently after driving for approximately 5 miles and then stalled and needed to be towed. still need to have it repaired and am completely out the money that I paid them. The car is definitely in worse shape now than it was when we first took it in! More

Poor customer service! This place doesn’t stand behind their warranties or their customers. They expect you to pay for a rental car even when your vehicle is still under war This place doesn’t stand behind their warranties or their customers. They expect you to pay for a rental car even when your vehicle is still under warranty. I’ve been waiting for over a week for a response. Worst customer service ever! More

Courteous service department I brought my dodge truck in for a recall repair. my expectation was to make an appointment since it was almost closing time for the mechanics. To my s I brought my dodge truck in for a recall repair. my expectation was to make an appointment since it was almost closing time for the mechanics. To my surprise the service department took me in right away and gave me a ride home. The repair was promptly completed by morning. They even picked me up from home to get my truck. The service people were courteous and polite, doing whatever they could to make my experience a positive one. I am very pleased with my experience at Russ Darrow Chrysler on 76th st. and recommend them to anyone in need of service work. More

Oil change Called yesterday and had options over three days for appointment. Got in on time today and received an oil change, wash and.had a new phone synced. T Called yesterday and had options over three days for appointment. Got in on time today and received an oil change, wash and.had a new phone synced. Thank you Russ Darrow More

Excellent in all ways Very pleased with my service visit. Rob was an outstanding communicator and followed through on each and every item discussed. Don't know how I could Very pleased with my service visit. Rob was an outstanding communicator and followed through on each and every item discussed. Don't know how I could be more pleased unless they would have done the service work without charging for it. More