Russ Darrow Mazda of Milwaukee

Salesman Payton was attentive and very personable. Paperwork to make the purchase took almost 2+ hours to complete; too long when we were the only ones purchasing at that time. Detailing department Paperwork to make the purchase took almost 2+ hours to complete; too long when we were the only ones purchasing at that time. Detailing department didn’t do a very good job vacuuming/cleaning the SUV. I shouldn’t have had to clean it myself when I got home. And you would think that before selling a vehicle they’d make sure the batteries in both key fobs work! More

Went in not knowing if I'd be able to even qualify for a car, and my sales guy Alejandro worked with me to find the best way to walk outta there with a car. He was immensely kind, helpful and patient, which car, and my sales guy Alejandro worked with me to find the best way to walk outta there with a car. He was immensely kind, helpful and patient, which really helped ease my nerves. The process was smooth and didn't have me sitting around at any point waiting. Then after a little bit I left with a brand new, beautiful car. Could not have asked for a better experience my first time buying a new car, Mazda is outdoing themselves, and the staff in Milwaukee were the best! More

Customer Service is subpar, and employees are on professional. Do not expect to be treated with respect after purchase of your vehicle. Did not expect this from such a large dealership. Look at all professional. Do not expect to be treated with respect after purchase of your vehicle. Did not expect this from such a large dealership. Look at all your options before going to Russ Darrow metro mazda. Would not recommend. 0/10 More

never had a dealership work so well with each-other and their shoppers, they were super helpful with financing and choosing the right car! their shoppers, they were super helpful with financing and choosing the right car! More

Chris met us at the door and from the start we had a good feeling about the dealership He took us to his office and we discussed what we would like to lease again and we started figuring out the leasing and feeling about the dealership He took us to his office and we discussed what we would like to lease again and we started figuring out the leasing and finance and we also wanted a crystal blue mica and the dealership only had black and white and we wanted lift gate heated seats because the Mazda we were trading in had all these options and to tell you the truth we got spoiled Chris understood that and we started to discuss the Mazda Mx30 so we took it for a test drive and Chris was informing us all about the car we came back and we discussed the lease and Other matters and between us, Chris and the general manager. While Chris was with his manager the other employees were very kind and said Hello as they passed. We did get our Cx30 and the finance. Person was so personable also. We did all that and Chris met us outside to tell us more about the car snd offered To help us empty our car but we already did it. We left with a good feeling and we will definitely tell our friends about our experience and hope to continue to be in relationship with this dealership More

I bought a used 2019 Toyota Highlander that had 42,800 miles from Russ Darrow in Milwaukee. My initial sales person was Brooklyn who could not answer questions about initial warranty, I was handed off to miles from Russ Darrow in Milwaukee. My initial sales person was Brooklyn who could not answer questions about initial warranty, I was handed off to another sales person John for the final sale. Their system had a problem so financing took 2 Hrs. I asked them not to detail the SUV since I did not want it worked on but they took it somewhere anyway. I finally left the dealer after being there 5 Hrs., drove 2 hrs. to get home in Illinois. within 2 days it now has an exhaust leak and wheel bearing noise. I called several times and my call is transferred and disconnected. - I have never had this much trouble after buying any car before. More

Wonderful experience buying our new Mazda with Russ Darrow. They stayed open late, bright the car inside so we could view it in the midst of a huge rainstorm, and have a great team of sales and busines Darrow. They stayed open late, bright the car inside so we could view it in the midst of a huge rainstorm, and have a great team of sales and business people to work with. Very knowledgeable team. We couldn’t be happier with our experience! More

Clean and personable. Would recommend all around. Chris was a great sales rep with a lot of knowledge about Mazda Would recommend all around. Chris was a great sales rep with a lot of knowledge about Mazda More

The salesperson was great and we came to a deal that I was satisfied with. was satisfied with. More

Everything was great, except for one tiny issue ……the detail job they did …… waited a long time, for a bad job…..tire dressing all over the paint …… wiping streaks all over the paint, probably just from detail job they did …… waited a long time, for a bad job…..tire dressing all over the paint …… wiping streaks all over the paint, probably just from a dirty towel…… I would have rather had no detail, than a bad one More