Russ Darrow Mazda of Madison - Service Center

Great place to buy and service your vehicle Staff are Great place to buy and service your vehicle Staff are knowledgeable and friendly Communication was great Patience when listening to the customers Great place to buy and service your vehicle Staff are knowledgeable and friendly Communication was great Patience when listening to the customers Addressing the issues More

Excellent customer service! Carly and Kyle went above and beyond for us! They were efficient, friendly, willing to go the extra mile to get our car in for service. beyond for us! They were efficient, friendly, willing to go the extra mile to get our car in for service. More

So I had a service coupon from Mazda for free oil change etc. and the person taking my appointment argued that I would have to pay for service. He was wrong but he wouldn’t admit it. Customer in his world i etc. and the person taking my appointment argued that I would have to pay for service. He was wrong but he wouldn’t admit it. Customer in his world is not right. Very poor treatment of the customer. Part of the service was a car wash. This was not done so I had to ask for it. More

I was in for a service appointment. The service was efficient and pleasant. The waiting area is unfortunately a step below average in that the music is loud, and public. I couldn't make phone calls an efficient and pleasant. The waiting area is unfortunately a step below average in that the music is loud, and public. I couldn't make phone calls and there's no place to work. I had had hopes for the new building. However, appreciated the receptionist for offering coffee, etc. If I were buying a new car, the waiting area puts the dealership below Zimbrick and Lexus (and even Fields). I would recommend the service with the caveat to expect to waste the wait time in a corner of the showroom. Bring a book, read the comics - you will not be able to make phone calls or use a desk to get work done. More

Julian was very friendly, very helpful, and no pressure which I very much appreciated! I think he is a very good sales associate! Don’t let him go! which I very much appreciated! I think he is a very good sales associate! Don’t let him go! More

Quick and very professional and the new location looks great! It was a pleasure to visit this location and everyone was very attentive . Thank you great! It was a pleasure to visit this location and everyone was very attentive . Thank you More

Fast service. Got an appointment for an oil change in a day which was good. Convenient location to my home. Also got a coupon for a discount which was nice. day which was good. Convenient location to my home. Also got a coupon for a discount which was nice. More

Very professional service. Everyone at the dealership goes out of their way to guarantee you have the best possible experience. No regrets for choosing Russ Darrow. goes out of their way to guarantee you have the best possible experience. No regrets for choosing Russ Darrow. More