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Russ Darrow Mazda of Madison - Service Center
Madison, WI
160 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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160 Reviews of Russ Darrow Mazda of Madison - Service Center
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October 29, 2021
Welcome to Russ Darow Mazda! Where, if you dont drive a 2014 car or newer, we dont want to waste our time talking with you!! If you do drive a newer car, dont worry! Pablo (Service Manager) and Jeff Mat 2014 car or newer, we dont want to waste our time talking with you!! If you do drive a newer car, dont worry! Pablo (Service Manager) and Jeff Matthews (General Manager) will make sure to take "good care of you." They wont call you to update you on your vehicle's service - they can't waste their time doing that. Instead, when they do call, they will let you know that they added on services and items without even notifying you! Isn't that great?! Don't worry though...they will at least treat you better than they do to those disgusting, pathetic people who drive an older car. Can't believe those people can think that this "esteemed" dealership would waste their time with you and your garbage car....at least that is what it will feel like if you go to Russ Darrow Mazda. Take the time to drive to Gordie Boucher in Janesville where they at least treat you with respect, dignity, and treat you like a paying customer and not an inconvenience. Can't believe people still give this place business More
by Mix Lync
Employees Worked With
Jeff Meadows
October 16, 2021
Friendly and professional service and advice. Danny, Jose and their entire service department treat you as you dream of being treated. and their entire service department treat you as you dream of being treated. More
by rpicciano
September 30, 2021
Clean dealer ship office. Professional and very polite staff. Everyone was knowledgeable there for their own field. staff. Everyone was knowledgeable there for their own field. More
by asitpatel15
Employees Worked With
Other Employees :
Brian Hunter,, Kelsey Postlewaite, Nick Wigglesworth, Brian Surita, Aaron Thompson, Alexander Bendt
September 30, 2021
I am more than happy to work with Jose from service department. He is an excellent person and understand the issue very quickly. He always provides excellent service and also very good at the communica department. He is an excellent person and understand the issue very quickly. He always provides excellent service and also very good at the communication. Promt response is also one of the asset for him. Customer service and way he handles customer is awesome. More
by venkatesh
Employees Worked With
Jose - 10 Stars
September 27, 2021
Service department does a great job and the sales staff is professional. When they found something that needed attention, they consulted with me first. staff is professional. When they found something that needed attention, they consulted with me first. More
by yes
Employees Worked With
Kelsey Postlewaite
September 21, 2021
Polite and friendly was my reception at Russ Darrow. Jose made me feel like a family member. Work was done quickly. So very happy with the Russ Darrow Mazda family! Jose made me feel like a family member. Work was done quickly. So very happy with the Russ Darrow Mazda family! More
by Upsrosie
Employees Worked With
Jose
September 09, 2021
The service was excellent as always. The video briefing on the status of work on the vehicle was very worthwhile. I was not happy with the 3.5% up charge for using a credit card to pay. on the status of work on the vehicle was very worthwhile. I was not happy with the 3.5% up charge for using a credit card to pay. More
by perelmanseth
Employees Worked With
Leah Hoeffler
September 07, 2021
Staff is very personable and attentive, but not in a pushy way. Great experience with service department and sales team combined. Beautiful facility, and nice sized inventory. pushy way. Great experience with service department and sales team combined. Beautiful facility, and nice sized inventory. More
by Malloryschiferl
Employees Worked With
None of the employees are listed- Jose Mendez
September 02, 2021
Friendly,competent,prompt. Their waiting area was great. Trustworthy and fair. Staff was friendly and efficient and genuinely interested in providing me with a pleasant experience Trustworthy and fair. Staff was friendly and efficient and genuinely interested in providing me with a pleasant experience More
by badpack99
Employees Worked With
August 25, 2021
Always great service! Everyone takes care of you the minute you enter the building! minute you enter the building! More
by Warmapplepie19
Employees Worked With
Other Employees :
Jeff Meadows, Nick Wigglesworth, Brian Surita, Aaron Thompson, Scott Harding
