Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Russ Darrow Mazda of Madison - Service Center
Madison, WI
162 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
162 Reviews of Russ Darrow Mazda of Madison - Service Center
Sort by
December 10, 2019
Great service center This dealership is really personable and easy to work with. Setup an appointment to get wheel trim replace, took about half hour to replace and had t This dealership is really personable and easy to work with. Setup an appointment to get wheel trim replace, took about half hour to replace and had them check on another problem to check out computer issue, was handled without issue. More
by ccarolcjim
Employees Worked With
Kelsey Postlewaite
December 05, 2019
I ran over a median and my vehicle didn't drive right. Service got me in, loaned me a car, ordered parts, made the repair, and got me back on the road in just a few days! I especially appreciated getting Service got me in, loaned me a car, ordered parts, made the repair, and got me back on the road in just a few days! I especially appreciated getting a courtesy loaner vehicle. This happened the during Thanksgiving week, and being without a vehicle would have been very inconvenient . More
by satisfied Mazda owner
Employees Worked With
Kelsey Postlewaite, Scott Harding, Craig Johnson
December 03, 2019
Service staff met me as I pulled in, and explained the possible situations they might encounter when replacing the broken mirror casing. Came to the waiting room after awhile to inform me how things were possible situations they might encounter when replacing the broken mirror casing. Came to the waiting room after awhile to inform me how things were going and how much longer the repairs would take. More
by mterikson
Employees Worked With
I don’t remember the man’s name
November 29, 2019
FABULOUS! This service department is wonderful!! They’re professional, efficient and go above and beyond to take superb care of my CX-5. I’ve even called with what feels like “stupid I know nothing They’re professional, efficient and go above and beyond to take superb care of my CX-5. I’ve even called with what feels like “stupid I know nothing about auto mechanics but this has me concerned “ questions. They’re always pleasant and helpful and car comes out of service cleaner than it went in. Awesome, awesome, awesome 👏 More
by LakeGirl
Employees Worked With
Kelsey Postlewaite
November 25, 2019
Just FYI for your service dept!!!!If you purchased your Just FYI for your service dept!!!! If you purchased your Mazda new and it is equipped with SKYACTIV® TECHNOLOGY, it will have lifetime transmission f Just FYI for your service dept!!!! If you purchased your Mazda new and it is equipped with SKYACTIV® TECHNOLOGY, it will have lifetime transmission fluid that only requires changing should a critical component or the whole transmission need to be replaced. More
by amymccutchin1031
Employees Worked With
Kelsey Postlewaite
October 10, 2019
Prompt and courteous service. Only wish service was closer to my home. Good advice about tires and consideration of my time needs for future appointment. closer to my home. Good advice about tires and consideration of my time needs for future appointment. More
by Grandma
September 12, 2019
Servicing It is completely other side of the town. It is bit expensive. and people are super friendly. It would be better if it is on west side too. It is completely other side of the town. It is bit expensive. and people are super friendly. It would be better if it is on west side too. More
by Kk
Employees Worked With
Other Employees :
Brian Hunter,, Kelsey Postlewaite, Nick Wigglesworth, Brian Surita, Aaron Thompson, Michael Haese
July 30, 2019
Manufacture Recall Vehicle had two manufacture recalls. They worked with my schedule so I could drop off my car the day before the appointment and keep a loaner vehicle Vehicle had two manufacture recalls. They worked with my schedule so I could drop off my car the day before the appointment and keep a loaner vehicle overnight. The staff at Russ Darrow Mazda in Madison, Wisconsin are all courteous and accommodating. More
by Rain414
Employees Worked With
Danny Bednarek
July 24, 2019
Great Service! I received great service from this dealership, as usual! Danny in the service department gave me a good overview of the condition of my car and broug I received great service from this dealership, as usual! Danny in the service department gave me a good overview of the condition of my car and brought me a very detailed estimate of what needs to be done. He was courteous and professional! And my car is washed at the end of each service visit. Great job! More
by Mazda Owner
Employees Worked With
Danny Bednarek
July 20, 2019
Routine Service at Russ Darrow Mazda They took care of me quickly and efficiently. They also recognize me and make me feel welcome and appreciated. The service Department with Brian, They took care of me quickly and efficiently. They also recognize me and make me feel welcome and appreciated. The service Department with Brian, kelsey and Dan are worth the trip! More
by Arthur
Employees Worked With
Other Employees :
Brian Hunter,, Kelsey Postlewaite, Alexander Bendt
