Russ Darrow Mazda of Madison - Service Center

Thank you Kelsey for making the recent issue with my vehicle as painless as possible. I really appreciate your texts and calls to keep me updated. It makes a huge positive impact on a customer when they vehicle as painless as possible. I really appreciate your texts and calls to keep me updated. It makes a huge positive impact on a customer when they know that they’re being kept in the loop and not have to play phone tag or wait hours on hold just to get someone to tell them what’s going on. Also, a big thank you to Daniel for offering to bring the vehicle around so that I wouldn’t have to walk in the rain to get to it. More

Person meeting me for my appointment was friendly,answered all my questions and was very professional. In general it was a very good experience with all the people that helped me friendly,answered all my questions and was very professional. In general it was a very good experience with all the people that helped me More

Pleasantly Surprised! I had scheduled maintenance and had to cancel. They contacted me, picked up my car and changed the oil and inspected the car for free (even gave it a I had scheduled maintenance and had to cancel. They contacted me, picked up my car and changed the oil and inspected the car for free (even gave it a car wash) and then delivered it back to my house. I had not anticipated that! More

Kelsey was very easy going and set me at ease. She clearly explained the unexpected repair, was able to make an additional small repair- all in addition to the scheduled 5,000 mile I trust her answer clearly explained the unexpected repair, was able to make an additional small repair- all in addition to the scheduled 5,000 mile I trust her answer when I asked about timing for a future service. The billing person was extremely gracious when I had a problem with my credit card. Ultimately, the issue was resolved. She and I had a pleasant conversation afterwards. I left satisfied with the service. More

Great service I bought a Mazda 3 which has had quite a few issues unfortunately, but Dan has gone above and beyond to make sure that all the issues we've found with I bought a Mazda 3 which has had quite a few issues unfortunately, but Dan has gone above and beyond to make sure that all the issues we've found with the car have been addressed. He cares about doing the job right instead of just getting me out the door as quickly as possible. More

Pleasant, Knowegeable, and Efficient Was treated promptly and courteously from start to finish. Dan Bednarczyk, my service advisor, answered questions very knowledgeably. Work was compl Was treated promptly and courteously from start to finish. Dan Bednarczyk, my service advisor, answered questions very knowledgeably. Work was completed ahead of time. My only less-than-positive comment is that the seat cushions in the waiting room are long past due for replacement. More

Six years of Great Service I have been taking my car here every 5000 miles for 6 six years for routine preventative maintenance, which equates to 30 trouble-free visits. 150,0 I have been taking my car here every 5000 miles for 6 six years for routine preventative maintenance, which equates to 30 trouble-free visits. 150,000 miles and still going strong with great technicians and communication. Thank you !!!. More

Always the best!!! Service was great and on time. I was done before I think about it. Thank you Mazda at Sun Prairie! See you soon.. done before I think about it. Thank you Mazda at Sun Prairie! See you soon.. More