Russ Darrow Mazda of Madison - Service Center

Timing and friendliness great. The only complaint is that my maps needed an update - something that costs you nothing - I asked for a free update after spending over $400 and esta The only complaint is that my maps needed an update - something that costs you nothing - I asked for a free update after spending over $400 and establishing my new dealer relationship, and it was denied. More

I appreciate their quality work, respectful staff, and convenient location. They take good care of my CX-5! convenient location. They take good care of my CX-5! More

Thank you for oil change and tires and fluids please don’t call me to complete another survey don’t call me to complete another survey More

They were very helpful and had fast service. I thought I needed my tires rotated along with my oil change but they checked them out and didn’t perform the tire rotation since I didn’t need it ye I thought I needed my tires rotated along with my oil change but they checked them out and didn’t perform the tire rotation since I didn’t need it yet, which also saved me a bit on the bill. More

Upon arriving, I was greeted by the staff and looking around I noticed that it was nice & clean,Thank-you for the good service! around I noticed that it was nice & clean,Thank-you for the good service! More

i always appreciate the experience that russ darrow provides. i love the videos and the clear explanations of the repairs… provides. i love the videos and the clear explanations of the repairs… More

Russ Darrow’s service department is extremely friendly and professional making an otherwise tedious task enjoyable. and professional making an otherwise tedious task enjoyable. More

Our whole buying experience was very unorganized and chaotic. It started with being shown the wrong vehicle and being convinced it was a different one(more expensive, less miles). Next we were shown a c chaotic. It started with being shown the wrong vehicle and being convinced it was a different one(more expensive, less miles). Next we were shown a car and started to go through the loan process to be told that the dealer did not have the title for the car and couldn’t sell it. Our salesperson found us a vehicle similar and we set up an appointment for the paperwork to come at 5pm. We completed the online credit app and emailed our salesperson to ensure they had everything needed for our appointment. From experience at other dealers, we believed all our paperwork would be ready to go and be signed. That was not the case. When we arrived at 5pm, we were told the wrong credit app was completed and was still being asked questions about packages and rates without having our credit pulled and the accurate loan numbers. We were then told we were 3 people behind to sign papers. 3 hours later, we were able to sign our papers. While talking to the financial person she shared she is always alone on Thursdays and the sales people always overbook. This was incredibly disappointing to hear. To make matters worse, before leaving our salesperson took me aside and told me that I would be getting a survey and he hopes to count on me for a high rating. No apology, or empathy for our experience. If we had not put a payment down before our appointment, we would have left. More

I think Russ Darrow has very friendly and knowledgeable people. I always take my car to this dealer. people. I always take my car to this dealer. More

They understood the problems that I was having and worked quickly to fix it and the office waiting room was full of complimentary drinks and snacks quickly to fix it and the office waiting room was full of complimentary drinks and snacks More