Russ Darrow Mazda of Madison

Randy was great to work with. He was knowledgeable, professional and timely. He made purchasing our car easy and stress free! He was knowledgeable, professional and timely. He made purchasing our car easy and stress free! More

Excellent people working there! Superior customer service! This is my home for my vehicles forever! Please go to them!! You will not be sorry..just happy!! Superior customer service! This is my home for my vehicles forever! Please go to them!! You will not be sorry..just happy!! More

Very easy process and every person on the staff was super nice. Didn’t feel pressured or ignored, great process and place if you’re looking for a Mazda! nice. Didn’t feel pressured or ignored, great process and place if you’re looking for a Mazda! More

Dylan was great, kept me informed on the whole buying process! Even expedited the transaction to meet our needs of timing to pick up our new CX-5! Between the quick buying process & the information at de process! Even expedited the transaction to meet our needs of timing to pick up our new CX-5! Between the quick buying process & the information at delivery dylan gave us we are extremely happy! Definitely will be back for our next vehicle!! More

Haven’t heard anything from them so I don’t know anything about them maybe they call me about them maybe they call me More

From the second we walked in it was a no-nonsense, user-friendly, and ultimately, successful experience. Our sales consultant, Tim Faber, was on a mission to make us happy with as much of a win/win s user-friendly, and ultimately, successful experience. Our sales consultant, Tim Faber, was on a mission to make us happy with as much of a win/win scenario as he could provide. Bullseye! Thank you Tim and Thank You Russ Darrow! More

We were bothered by a few things. .. Cash would not be excepted without agreeing to an 1800.00 policy addition... and the car we test drove was filthy inside and out. .. Cash would not be excepted without agreeing to an 1800.00 policy addition... and the car we test drove was filthy inside and out. More

Kyle, our dealer, was AMAZING, felt so comfortable. It wasn't a pushy environment and everyone was very knowledgeable, had a great experience! It wasn't a pushy environment and everyone was very knowledgeable, had a great experience! More

The sales staff and business manager were very knowledgeable. They made the process, effortless and very quick. knowledgeable. They made the process, effortless and very quick. More

We found a 2019 Honda Ridgeline that we liked. The truck had recently been moved to this dealer from Russ Darrow Honda in Menomonee Falls. Price was ok but not a great deal. There were several The truck had recently been moved to this dealer from Russ Darrow Honda in Menomonee Falls. Price was ok but not a great deal. There were several defects, a star crack in the wind shield and a broken seal on the taillight lens. The sales person - Keith and the finance manager (Kimber) wouldn't budge on compensation on these items. But they would offer a discount on any purchased extended warranties. They obviously think people don"t know that they receive a huge % of the money that the warranty costs. Also I had gone through their website and used the trade in value estimator work sheet. It came in on the high end of the worth range. When the salesman looked at our car he told us how immaculate and well maintained the car was and getting top dollar should be no problem. Then the trade in manager drove the car around the block (literally, through an alley next to their parking lot and around the block, 5 minutes max). Keith then informed us that the front sway bar links were bad and the steering felt soft, so they would only be able to offer us low KBB price on the car - A $3000.00 difference. And this was before they refused to fix the wind shield and tail light. Also the Sway bar links and tie rod ends has been replaced when we put tires on the car, about 20,000 miles ago. We should have walked out. We also went with their financing which wound up being 1.79% higher than my local bank. We are currently working on refinancing. RD Mazda personnel didn't seem to care if they sold the car or not. Salesman and finance person were kind of arrogant. I'm being generous giving one star. Before I forget, when we started the process we told them we were under a time constraint. We wound up rescheduling another appointment we had by 2 hours, still wound up being late. A total of 4 hours. More