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Russ Darrow Mazda of Madison
Madison, WI
405 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 405 reviews
September 09, 2021
The service was excellent as always. The video briefing on the status of work on the vehicle was very worthwhile. I was not happy with the 3.5% up charge for using a credit card to pay. on the status of work on the vehicle was very worthwhile. I was not happy with the 3.5% up charge for using a credit card to pay. More
by perelmanseth
Employees Worked With
Leah Hoeffler
September 08, 2021
Easy process.Great people to work with. Would definitely buy from them again. We gave them a price point we could work with and they came in lower than expected. Chris was very knowledgeable and understood buy from them again. We gave them a price point we could work with and they came in lower than expected. Chris was very knowledgeable and understood what we wanted out of the vehicle More
by jjtroxel
Employees Worked With
Chris Deluna, Mark Gilbertson
September 07, 2021
Staff is very personable and attentive, but not in a pushy way. Great experience with service department and sales team combined. Beautiful facility, and nice sized inventory. pushy way. Great experience with service department and sales team combined. Beautiful facility, and nice sized inventory. More
by Malloryschiferl
Employees Worked With
None of the employees are listed- Jose Mendez
September 01, 2021
Friendly,competent,prompt. Their waiting area was great. Trustworthy and fair. Staff was friendly and efficient and genuinely interested in providing me with a pleasant experience Trustworthy and fair. Staff was friendly and efficient and genuinely interested in providing me with a pleasant experience More
by badpack99
Employees Worked With
Daniel Bednarczyk
August 19, 2021
Good to know a new store of regular inspection for Mazda：Good place. Good staff. Good attitude. Good service. It is very convenient for the resident in Dane county. Mazda：Good place. Good staff. Good attitude. Good service. It is very convenient for the resident in Dane county. More
by angelxbh
Employees Worked With
Justin
August 16, 2021
The car is nice, but the dealership is not honest and very greedy. I was planning to buy a new SUV from the dealership. I did a test drive and everything was smooth until we were talking about the number very greedy. I was planning to buy a new SUV from the dealership. I did a test drive and everything was smooth until we were talking about the numbers. The salesman said that the current policy was that the buyer “must finance” through the dealership. That is, paying but cash is not allowed (unless you pay extra $3000 for some insanely overcharging"Simoniz Diamond" protection that warrants the glass, and paint etc.). The website did include a “pay by cash” option, which was a lie. They should be honest. I'd suggest buying a Mazda from other dealerships that are honest in other nearby cities (e.g., Janesville, Milwaukee). More
by Andy
Employees Worked With
Michael Haese
August 10, 2021
Poor customer service. Pointless to make an appointment. Did not tell me that service was priority based despite appointment. Had my vehicle for hours and I did not know service was priority based, I could Did not tell me that service was priority based despite appointment. Had my vehicle for hours and I did not know service was priority based, I could have went home instead I drove around Madison for hours waiting for my car to get done, and they ended up having it for 2 whole days, with my appointment. More
by ncheckai
Employees Worked With
Don’t even know her name
