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Russ Darrow Mazda of Madison

Madison, WI

Overview
Employees
Reviews
Vehicles
4.7
477 Reviews
Russ Darrow Mazda of Madison is your premier destination for exceptional Mazda vehicles in Madison, WI. We offer an extensive selection of new and certified pre-owned Mazda models, all designed with innovation, style, and performance in mind. Each vehicle undergoes a thorough inspection to ensure quality and reliability for our customers. Our friendly team is dedicated to delivering outstanding service, making your car-buying experience seamless and enjoyable. Visit Russ Darrow Mazda of Madison today and discover why we’re the trusted choice for drivers in the Madison area!
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2302 W. Beltline Hwy.

Madison, WI

53718

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Showing 477 reviews

January 15, 2025

It seems that whenever I bring my car in to get worked on, the technicians can’t put it back together properly. More

by Jacob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ethan Her
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2025 -

Russ Darrow Mazda of Madison responded

Jacob, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Jeff Meadows jeff.meadows@russdarrow.com

January 14, 2025

I was treated with courtesy from the moment I stepped through the door. Appreciated. Thank you More

by kristopher.kaun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Bustos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 14, 2025 -

Russ Darrow Mazda of Madison responded

Kristopher, thank you for choosing Russ Darrow Mazda of Madison. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Jeff Meadows jeff.meadows@russdarrow.com

May 31, 2024

Todd did a great job explaining our options we had looking at the different cx-30's before we made our purchase. More

by wogeschke
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Todd
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Jun 01, 2024 -

Russ Darrow Mazda of Madison responded

Thank you so much!!!! We are honored to have you as our customer.

April 10, 2024

They were pretty fair on prices, they unfortunately really do not like outside financing though. More

by River Riley
Recommend Dealer
Yes
Employees Worked With
Kieth Norris
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Apr 15, 2024 -

Russ Darrow Mazda of Madison responded

Thanks for your feedback. We appreciate your business and look forward to working with you again in the future. Congratulations!!

March 15, 2024

Adrian did a great job—he was really responsive and knew a lot about the cars. More

by rossbenbow
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Vital
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Mar 16, 2024 -

Russ Darrow Mazda of Madison responded

Thank you for the kind words.... we appreciate you choosing Madison Mazda for your new car. Adrian really cares about his customers and we are happy to have you as a customer!!

March 08, 2024

There were a few hiccups, but were quickly remedied by an outstanding sales consultant: Adrian Vitale. I would highly recommend him. The finance officer was also excellent. More

by Hir
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Scott Harding
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Mar 09, 2024 -

Russ Darrow Mazda of Madison responded

Thank you for the great review. Sorry for the bumpy start. We will enjoy working with you for years to come.

February 14, 2024

This is my first day home with my purchase, so naturally, I’m kind of fired up. But I would be remiss and not saying that I had a good relationship with the sales people and the administrative people that pr More

by stobo76
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jon and Kimberly
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Feb 15, 2024 -

Russ Darrow Mazda of Madison responded

We are happy when you are. It's a pleasure to serve you. Thank you for being our customer.

January 31, 2024

The salesman was nice, TILL I paid for the car! After that, you are not important! The finance manager was condescending and mad because I didn't finance! The sales manager does NOT follow-up as More

by paulswit10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dylan Marshall
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2024 -

Russ Darrow Mazda of Madison responded

We will work to try to resolve the issue but the communication we receive must be appropriate. The sales manager will be responding shortly.

January 22, 2024

Great service! Randall walked us through all our options and answered all questions we had. More

by baubles.reuse06
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Randall Mohammed
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Jan 22, 2024 -

Russ Darrow Mazda of Madison responded

Thank you. We sure appreciate your business and it was a joy to help you get your new car!!!!!

January 10, 2024

I was pleased with the information we were given and the willingness to let us consider options. I felt like I got the best car for my needs and got a fair deal too. More

by Janelsins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Faber
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Jan 10, 2024 -

Russ Darrow Mazda of Madison responded

Thank you for the kind comments. We really appreciate the relationships we build with our customers. We hope the dealers can make a difference in your ownership experience.

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