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Russ Darrow Mazda of Madison
Madison, WI
405 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 405 reviews
November 05, 2021
Tim and the rest of the team at Russ Darrow Mazda Madison made my experience so easy!! I had a few options available, and Tim helped me to figure out what the best fit would be long-term. The process was nea made my experience so easy!! I had a few options available, and Tim helped me to figure out what the best fit would be long-term. The process was nearly painless, and they went above and beyond to ensure I was able to leave in my new Mazda that day. I am so grateful to them, and had an excellent buying experience. Will definitely be back in the future!! More
by erin1211
Employees Worked With
Tim Faber, Jeff Meadows
November 01, 2021
Danny B., a Service Advisor, fully explained the work on my Miata. After replacing the battery, the Service Department went ahead and checked out everything else associated with starting the car. Danny wa my Miata. After replacing the battery, the Service Department went ahead and checked out everything else associated with starting the car. Danny was very professional and friendly. More
by janmarkcis
Employees Worked With
Daniel Bednarczyk
October 30, 2021
On October 25, 2021, I went to Russ Darrow Mazda for an oil change and tire rotation. I chose to wait at the dealership, expecting a 30-40 minute wait. The wait was 90 minutes. I complained to the dealersh oil change and tire rotation. I chose to wait at the dealership, expecting a 30-40 minute wait. The wait was 90 minutes. I complained to the dealership manager who expressed concern, said he would look into it, took down my name, and said he would get back to me. I have not heard back. On a positive note, after checking tire wear, the service staff said I did not need a tire rotation, thus saving me a few dollars. More
by m.edmonds
Employees Worked With
Dealership Manager
October 28, 2021
Welcome to Russ Darow Mazda! Where, if you dont drive a 2014 car or newer, we dont want to waste our time talking with you!! If you do drive a newer car, dont worry! Pablo (Service Manager) and Jeff Mat 2014 car or newer, we dont want to waste our time talking with you!! If you do drive a newer car, dont worry! Pablo (Service Manager) and Jeff Matthews (General Manager) will make sure to take "good care of you." They wont call you to update you on your vehicle's service - they can't waste their time doing that. Instead, when they do call, they will let you know that they added on services and items without even notifying you! Isn't that great?! Don't worry though...they will at least treat you better than they do to those disgusting, pathetic people who drive an older car. Can't believe those people can think that this "esteemed" dealership would waste their time with you and your garbage car....at least that is what it will feel like if you go to Russ Darrow Mazda. Take the time to drive to Gordie Boucher in Janesville where they at least treat you with respect, dignity, and treat you like a paying customer and not an inconvenience. Can't believe people still give this place business More
by Mix Lync
Employees Worked With
Jeff Meadows
October 16, 2021
Friendly and professional service and advice. Danny, Jose and their entire service department treat you as you dream of being treated. and their entire service department treat you as you dream of being treated. More
by rpicciano
Employees Worked With
Jose and Julian, Daniel Bednarczyk
September 30, 2021
Clean dealer ship office. Professional and very polite staff. Everyone was knowledgeable there for their own field. staff. Everyone was knowledgeable there for their own field. More
by asitpatel15
Employees Worked With
Brian Hunter, , Kelsey Postlewaite, Nick Wigglesworth, Brian Surita, Aaron Thompson, Alexander Bendt, Daniel Bednarczyk
September 30, 2021
I am more than happy to work with Jose from service department. He is an excellent person and understand the issue very quickly. He always provides excellent service and also very good at the communica department. He is an excellent person and understand the issue very quickly. He always provides excellent service and also very good at the communication. Promt response is also one of the asset for him. Customer service and way he handles customer is awesome. More
by venkatesh
Employees Worked With
Jose - 10 Stars
September 27, 2021
Service department does a great job and the sales staff is professional. When they found something that needed attention, they consulted with me first. staff is professional. When they found something that needed attention, they consulted with me first. More
by yes
Employees Worked With
Kelsey Postlewaite
September 25, 2021
From the moment I walked in it was a seamless experience, everyone was helpful, knowledgeable and actually listened to my needs and not only met, but exceeded them! I was really wanting to go through Carmax everyone was helpful, knowledgeable and actually listened to my needs and not only met, but exceeded them! I was really wanting to go through Carmax because I am exhausted with the antiquated way that the car buying has always been. Thank you Logan and Nick for reminding me that it still can be a good experience! More
by red glasses
Employees Worked With
Logan, Nick
September 21, 2021
Polite and friendly was my reception at Russ Darrow. Jose made me feel like a family member. Work was done quickly. So very happy with the Russ Darrow Mazda family! Jose made me feel like a family member. Work was done quickly. So very happy with the Russ Darrow Mazda family! More
by Upsrosie
Employees Worked With
Jose
