Russ Darrow Mazda of Madison

The car was dropped off Tuesday afternoon We we’re told it would be done by noon Wednesday went to pick it up Wednesday evening it was not done They had forgot to look at it was the excuse. So it was it would be done by noon Wednesday went to pick it up Wednesday evening it was not done They had forgot to look at it was the excuse. So it was done on Thursday it was to be detailed for our troubles but it was barely washed. And the issue was not fixed. Not a good start to impress customers on a first service visit. More

Had my oil changed. Work was performed on time at a good price. Danny was very professional. Nice people here. Work was performed on time at a good price. Danny was very professional. Nice people here. More

Every trip into this dealership is it a delightful experience from the service manager all the way to the Lady that is the greeter who help me get coffee And a sweet roll. First class service all arou experience from the service manager all the way to the Lady that is the greeter who help me get coffee And a sweet roll. First class service all around More

Getting a routine oil change and checkup is a pleasant experience at Russ Darrow Mazda. A wonderful woman got me tea and a muffin when I arrived in the waiting area and there was a very nice man to talk experience at Russ Darrow Mazda. A wonderful woman got me tea and a muffin when I arrived in the waiting area and there was a very nice man to talk to while we were both waiting. The people doing the work on my car leave me with a lot of confidence in the work that was done. I've had a number of cars over the years (I'm old) and this is the best yet. More

Excellent dealer! Jesse Worley and the rest of the team were very kind and helpful. Perfect service! Jesse Worley and the rest of the team were very kind and helpful. Perfect service! More

Dylan was fantastic to work with. He went the extra mile to ensure the ordering and purchasing process went smoothly. No hassles, no pressure, no haggling. Just a great experience ove He went the extra mile to ensure the ordering and purchasing process went smoothly. No hassles, no pressure, no haggling. Just a great experience overall. More

The people were amazing when helping me buy my car. Thank you all who helped. you all who helped. More

Work is always done in a timely fashion. Employees are always friendly and keep you informed of progress. always friendly and keep you informed of progress. More

Oil change appointment was quick and easy! The waiting area is comfortable and I was kept well informed if the progress being made. The car wash is so appreciated! area is comfortable and I was kept well informed if the progress being made. The car wash is so appreciated! More

Incredibly insensitive personnel to the needs of the customer. No showing of humanity at all, and very very rude "manager" or finance person. She had absolutely no sense of compassion or have any empa customer. No showing of humanity at all, and very very rude "manager" or finance person. She had absolutely no sense of compassion or have any empathy for the customer's needs. I would recommend that you buy your car anywhere except this dealership. Very strange vibe in the place too. Horrible experience More