Russ Darrow Mazda of Madison

Wonderful job as always I have purchased several vehicles from this dealership, 3 in the last 4 years. Justin was great as always. Oscar was a fantastic sales rep. Matt I have purchased several vehicles from this dealership, 3 in the last 4 years. Justin was great as always. Oscar was a fantastic sales rep. Matt was very good as well. Will recommend friends and family with no hesitation! More

great service and parts people I brought my 2016 mazda 6 in for its 20000 mile oil change. I was greeted by Brian Hunter in service and he showed me to the lounge area. My car was I brought my 2016 mazda 6 in for its 20000 mile oil change. I was greeted by Brian Hunter in service and he showed me to the lounge area. My car was taken right away by a mechanic. (I have been to other dealerships where you make an appointment but it takes them hours to get to your car.) Brian even took out my cabin air filter and engine air filter brought them to me and asked if i would like to replace them. All the prices were already figured out so i knew if I could afford to do it or not. I had them replaced too. All the parts were in stock, so no extra wait time. They even gave my car a quick wash before giving it back. Bill was reasonably priced and I was on my way in an hour. Awesome experience. More

Mazda CX-5 Did a thorough job of going over all aspects of the car before even going on a test drive. And also explained all these aspects as e were driving the Did a thorough job of going over all aspects of the car before even going on a test drive. And also explained all these aspects as e were driving the test drive. More

Professional Evan got me in and out in a professional and timely manner that tailored to my schedule. I will continue to go to him for my future car purchasing nee Evan got me in and out in a professional and timely manner that tailored to my schedule. I will continue to go to him for my future car purchasing needs. More

Russ Darrow Mazda Great Service! The sales people were very friendly and nice! They got me in my 2006 Infiniti G 35X in like an hour and a half! I would definitely rec Great Service! The sales people were very friendly and nice! They got me in my 2006 Infiniti G 35X in like an hour and a half! I would definitely recommend them to anyone looking for a car! More

Mazda CX-5 review Everyone was helpful and pleasant. John was informative during the test drive and not to pushy. He replied promptly to emails and was easy to work wit Everyone was helpful and pleasant. John was informative during the test drive and not to pushy. He replied promptly to emails and was easy to work with. More

Great Experience! I did not plan on coming in to lease a car today, but was so happy I did! Just wanted to test drive some cars and Oscar found us an amazing deal to le I did not plan on coming in to lease a car today, but was so happy I did! Just wanted to test drive some cars and Oscar found us an amazing deal to lease that we couldn’t pass up. Worked very hard to make sure it would work out, even stayed past closing. I couldn’t be happier with how it all turned out and I love my new CX-5! And Matthew did a great job going through the financing and making it an easy and comfortable experience. More

Horrible Customer Service Please anyone going to this dealership proceed with caution and never let another person treat you with disrespect, belittling, and being pushy. My Please anyone going to this dealership proceed with caution and never let another person treat you with disrespect, belittling, and being pushy. My first complaint is regarding the finance manager at the Madison Mazda location. He was rude, belittling, pushy, condescending, and made me feel un easy about choosing this location. One comment that was made from him after the unwillingness to negotiate was “go ahead walk out, another person will come in and buy the vehicle”. At that time, I should have walked out of the dealership, but the vehicle that I wanted was there. He didn’t go over any paperwork that I was signing after I asked questions they were ignored as I was signing the paperwork he was VERY pushy and I asked do you have somewhere to be? He quoted yes, I do so if you can hurry up and sign these papers… at that point I was in shock a person would treat another person that way. I felt defeated, hurt, and disgusted by this person’s actions. I called immediately on Monday morning to talk with the GM Justin. I explained I was filing a complaint about the Finance Manager. Justin said he would get the message and have him call with an apology. Justin explained that with a used vehicle and higher mileage there were mechanic issues with the vehicle…. which were NEVER disclosed to me when buying the vehicle, which is illegal. I have since tried to reach out again to the GM Justin, multiple times and received no call back and it’s been a week. I have taken further action to hopefully get some resolution. Please proceed with caution when dealing with this dealership, they might have the car you want, but the way you are treated is not worth it. More

Great experience I bought my brand new 2018 Mazda 3 at Russ Darrow and I can confidently say it was a great experience. I worked with Kyle who was patient in letting m I bought my brand new 2018 Mazda 3 at Russ Darrow and I can confidently say it was a great experience. I worked with Kyle who was patient in letting me try multiple Mazda models before I decided on the Grand touring version of the Mazda 3 hatchback. The management was also very helpful throughout the process. I would recommend Russ Darrow and Kyle if you are car shopping! More

Buying a New 2017 CX5 Dealing with Oscar was a real pleasure. He was very professional and did a great job explaining out car buying options. The test drive was great and h Dealing with Oscar was a real pleasure. He was very professional and did a great job explaining out car buying options. The test drive was great and handling trade in evaluation was great We were very comfortable with Oscar and felt he was honest with our questions. We would buy a car again from Oscar and recommend him to others. We were happy with the price Justin was able to give us on our new car. He was true to his word on matching any other dealer offers. The only negative I can saw was the "hard sell" on the extended warranty/maintenance plan. We listened to Matt's offer and declined several times before he got it and finally backed off. We were very happy the way Matt found a great loan interest rate and he was very professional in explaining and handling the final signing of all the paperwork. Again overall a above average experience in purchasing our new car. More