Russ Darrow Mazda of Madison

Great experience Sales Rep Kyle was very helpful. We had a specific used car in mind when we arrived and he got us right on the road for a test drive, then helped us w Sales Rep Kyle was very helpful. We had a specific used car in mind when we arrived and he got us right on the road for a test drive, then helped us work out all the details. He was very helpful and friendly. Overall had a great experience here! More

Quick and easy, we knew what we wanted and no pressure for We went in knowing what we wanted, they were quick and accommodating with no pressure to sell us something higher priced. service was friendly, env We went in knowing what we wanted, they were quick and accommodating with no pressure to sell us something higher priced. service was friendly, environment was relaxed. More

Zoom Zoom 🏎 Liam was awesome , chill guy who took his time with us and was very thorough with his work. Had everything laid out for us perfectly and knew exactly Liam was awesome , chill guy who took his time with us and was very thorough with his work. Had everything laid out for us perfectly and knew exactly what I needed. The crew also stayed late pass closing time as that was much appreciated . The car is absolutely perfect and the car dealer is highly recommended ! More

Amazing customer care fof a non Mazda owner I stopped in to test drive a Mazda 3 late on a Friday afternoon and was helped by Matt Borsecnik. He was friendly and informative; took me out on 2 t I stopped in to test drive a Mazda 3 late on a Friday afternoon and was helped by Matt Borsecnik. He was friendly and informative; took me out on 2 test drives and then sent me off with the information that I was looking for on the car. As I was driving out of the parking lot I felt like one of my tires was "off". Before I knew it, Matt had pulled up beside me, motioned to roll my window down and told me I had a flat tire. He told me turn around and follow him back to the Mazda service center. It was just about 6pm and the service folks were gone for the day. So, Matt took off his suit coat and rolled up his white dress shirt sleeves and proceeded to take off my tire, find the problem nail that caused the flat and then plugged the hole - all with a smile on his face! Then he made sure I had his cell phone to call if I got stuck on my way home. Matt went above and beyond the call of duty! He insisted on helping me and took it upon himself to make sure I could get home safely. This was the best customer service I've ever received at any dealer and I didn't even buy a car from him! If I do decide to switch to a Mazda, Matt will definitely be the first person I'll call. More

Low pressure...made it fun! Great trade in value. Stopped in to compare cars with some I looked at across town. Greeted with a smile...and very low pressure. Enjoyed the informal chat and just enoug Stopped in to compare cars with some I looked at across town. Greeted with a smile...and very low pressure. Enjoyed the informal chat and just enough info. Evan was easy to talk to and didnt argue or try to talk me out of my preferences to match their inventory. Justin was also low key and good natured...neither went into heavy sales mode and read my body language well. While i went in to compare...I left with a new car and a good trade in. Very comfortable relationship and I was treated with respect as a female shopping solo. Would recommend for any auto needs. More

Kyle is Awesome We had a great experience with Kyle. We had a tight budget and Kyle helped us get the car that we wanted. We didn't have to go through the "wheel and We had a great experience with Kyle. We had a tight budget and Kyle helped us get the car that we wanted. We didn't have to go through the "wheel and deal" stuff--It was all about helping us get the car that we wanted at the price we could afford. More

Friendly and Knowledgable Service Hannah Voogd made our search an easy one! With her help, we quickly found and test drove a car that was our perfect fit. And she and team stayed late Hannah Voogd made our search an easy one! With her help, we quickly found and test drove a car that was our perfect fit. And she and team stayed late to ensure we could drive home in our new (to us) ride that very night. Grateful for Hannah’s friendly and knowledgeable assistance. More

Courteous sales and business staff. Willing to work with you I feel like I got a good deal on a quality product (Mazda6 GT). Matt Borsecnik was a really good sales rep - knew the car and managed things on his I feel like I got a good deal on a quality product (Mazda6 GT). Matt Borsecnik was a really good sales rep - knew the car and managed things on his end so the test drive and sales process was a positive experience. The “other Matt” (Matt Kropp - financial manager - did the paperwork processing) was also very helpful and courteous. Got us through the process as quickly. Everyone at the dealership was friendly and enthusiastic. More

First dealership experience at Russ Darrow Mazda- Madison Kyle Dorfler greeted my husband first while I was looking at the car I was interested in. He came across to me as friendly, attentive and intereste Kyle Dorfler greeted my husband first while I was looking at the car I was interested in. He came across to me as friendly, attentive and interested in informing me about the car, without a lot of idle chit-chit, which I and my husband appreciated! He listened to my concerns, especially allowing me to test drive the car in area where I was most comfortable. He worked hard with Justin, but not pushy, to get me into the car I wanted and ended with a win-win for all (I wanted the new car and they wanted my trade-in). Thanks to Kyle, Justin and Matt for their in-put, allowing me to drive away in my new CX 5. More

First dealership experience! Had a great first dealership experience! My sales man, Evan did a great job explaining everything I needed to know with buying a vehicle through the d Had a great first dealership experience! My sales man, Evan did a great job explaining everything I needed to know with buying a vehicle through the dealership. He helped me find the car that best fit my liking, and tried his hardest to get the car in my price range! Everyone at the dealership was very helpful and friendly, I will definitely be recommending to family and friends! Thank you, I love my Mazda!! More