Russ Darrow Mazda of Madison

Russ Darrow Mazda of Madison Truly disappointed in Russ Darrow. I test drove a vehicle at the Russ Darrow Mazda dealership in Madison on 11/10/16. I went home and reviewed the c Truly disappointed in Russ Darrow. I test drove a vehicle at the Russ Darrow Mazda dealership in Madison on 11/10/16. I went home and reviewed the car information online. The vehicle is Nissan certified according to their website and the Carfax showed that it had been in a sideswipe with minimal damage. I called my salesperson the next day to ask about the Carfax and he said per the report it was less than $1000 worth of damage and would have been fixed. I went back on Friday, 11/11/16 to purchase the vehicle. When I arrived it was already dark outside. Saturday morning, I called as soon as I saw the dent. The salesperson said he hadn't seen it either and would talk to someone and get back to me. Nothing. Sent him an email. Nothing. Called the dealership on Tuesday, talked to one of the managers and he said they would fix it and he would have my salesperson call me back on Wednesday. Nothing. Got in the vehicle today and the entire navigation system, radio, etc would not turn on. Called the dealership about the dent again. The GM called me back, was completely rude and said that they wouldn't fix the dent. He said it was turned in that way, they chose not to fix it, that I should have seen it and wasn't their problem. I asked if there was a return policy as the Nav System went out today. He said that should be covered under the manufacturer warranty and I should take it to a Nissan dealership to have it fixed and that they won't take the car back as they don't have return policy. Owned the vehicle 6 days and it has a dent and a non-working navigation system. Not what I was expecting from a supposedly Nissan certified vehicle for 20k. I bought my last vehicle at a Russ Darrow in Milwaukee and had no issues which is why I decided to buy from Russ Darrow again. Will no longer be a customer in the future and will certainly share my experience. More

Thank you so much We have been to many dealership's, but this was our first time going to Russ Darrow. I was very impressed by their ability to show me what I needed. T We have been to many dealership's, but this was our first time going to Russ Darrow. I was very impressed by their ability to show me what I needed. They were very patient and worked with us Thank you so much. It was such a pleasure dealing with all the staff members at this store. More

I would recommend I was suggested to come to this Russ Darrow dealership by many friends. They made doing all of the paperwork relatively painless. The entire people as I was suggested to come to this Russ Darrow dealership by many friends. They made doing all of the paperwork relatively painless. The entire people assisted us get the right price and financing. I would recommend this dealership to my friends and coworkers. More

really helpful staff Today our sales associate at Russ Darrow was really helpful. I was very impressed by their ability to show me what I needed. The entire people assiste Today our sales associate at Russ Darrow was really helpful. I was very impressed by their ability to show me what I needed. The entire people assisted us get the right price and financing. This was a fast and one of the best new car buying experience ever. More

I will be returning to Russ Darrow in the future. I was suggested to come to this Russ Darrow dealership by my friend. They made doing all of the paperwork relatively painless, and their fantastic ser I was suggested to come to this Russ Darrow dealership by my friend. They made doing all of the paperwork relatively painless, and their fantastic service helped us get a wonderful car at the best possible price. More

pleasant experience Buying a car here at Russ Darrow Mazda was pleasant and the staff is very professional. I can honestly say I will recommend Russ Darrow Mazda to every Buying a car here at Russ Darrow Mazda was pleasant and the staff is very professional. I can honestly say I will recommend Russ Darrow Mazda to everybody looking for a new car in the Madison area. More

fantastic deal Every time I come in to this Russ Darrow dealership I personally receive great service.  I appreciated the kindness and courtesy that was shown to me. Every time I come in to this Russ Darrow dealership I personally receive great service.  I appreciated the kindness and courtesy that was shown to me. We couldn't be happier with our experience once more the Russ Darrow employees delivered a fantastic deal on an truck More

thank you I wanted to say I am very happy with my experience at Russ Darrow. They answered all the question's I needed to know about the car I really was intere I wanted to say I am very happy with my experience at Russ Darrow. They answered all the question's I needed to know about the car I really was interested in. When I am in the market for a new car they are my first choice! When I am in the market for a new car they are my first choice. More

Worst Experience The dealer promised me the college rebate on 8/2/2016, so I paid the deposit. On 8/6/2016, the day of delivery, right before I signing the check, I f The dealer promised me the college rebate on 8/2/2016, so I paid the deposit. On 8/6/2016, the day of delivery, right before I signing the check, I found out BY MYSELF that I don't have the rebate. It turned out the rebate already expired on 8/1/2016. BUT I ASKED THE DEALER TO CHECK THE REBATE ON 8/2/2016, and they promised me I still have that. They even copied my diploma and transcript for document. All to make me pay the deposit. And I found out I've been fooled when I was doing the finance. The price on check is $500 higher than the price I've been promised. I asked the dealer, he said the day he promised me the rebate is still available, but the day we deliver is not (even this turned out to be a lie. On the day he promised me, it's already expired). I asked him when he plan to tell me, he said today. I made an official complaint with the dealer's manager right after the purchase, he said he would talk to his manager and contact me. Till now, 8/15/2016, no one contact me for that. Thanks for ruining my day of owning my first car. More

found the terrific automobile for us Every time my partner and I come in to this Russ Darrow car dealership I really receive great service.  Their approach puts you at ease during the neg Every time my partner and I come in to this Russ Darrow car dealership I really receive great service.  Their approach puts you at ease during the negotiation and final purchase. I really personally would go back to this motor vehicle store yet again in the future. Based on what my wife and my spouse told them we were browsing for they found the terrific automobile for us. More