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Russ Darrow Mazda of Madison
Madison, WI
751 Reviews
Russ Darrow Mazda of Madison is your premier destination for exceptional Mazda vehicles in Madison, WI. We offer an extensive selection of new and certified pre-owned Mazda models, all designed with innovation, style, and performance in mind. Each vehicle undergoes a thorough inspection to ensure quality and reliability for our customers. Our friendly team is dedicated to delivering outstanding service, making your car-buying experience seamless and enjoyable. Visit Russ Darrow Mazda of Madison today and discover why we’re the trusted choice for drivers in the Madison area!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 751 reviews
February 18, 2022
Every trip into this dealership is it a delightful experience from the service manager all the way to the Lady that is the greeter who help me get coffee And a sweet roll. First class service all arou experience from the service manager all the way to the Lady that is the greeter who help me get coffee And a sweet roll. First class service all around More
by Ross
Employees Worked With
Andrew Faber
February 14, 2022
Dylan was fantastic to work with. He went the extra mile to ensure the ordering and purchasing process went smoothly. No hassles, no pressure, no haggling. Just a great experience ove He went the extra mile to ensure the ordering and purchasing process went smoothly. No hassles, no pressure, no haggling. Just a great experience overall. More
by troyloferski
February 05, 2022
Work is always done in a timely fashion. Employees are always friendly and keep you informed of progress. always friendly and keep you informed of progress. More
by Elizabeth
Employees Worked With
February 02, 2022
Incredibly insensitive personnel to the needs of the customer. No showing of humanity at all, and very very rude "manager" or finance person. She had absolutely no sense of compassion or have any empa customer. No showing of humanity at all, and very very rude "manager" or finance person. She had absolutely no sense of compassion or have any empathy for the customer's needs. I would recommend that you buy your car anywhere except this dealership. Very strange vibe in the place too. Horrible experience More
by lfkinney
Employees Worked With
Finance Dept woman, whose name is not listed above
February 02, 2022
Oil change appointment was quick and easy! The waiting area is comfortable and I was kept well informed if the progress being made. The car wash is so appreciated! area is comfortable and I was kept well informed if the progress being made. The car wash is so appreciated! More
by jnkuhrt
Employees Worked With
January 27, 2022
When a service-required message showed up on my dashboard, I called the dealership and the service was scheduled in a friendly, quick fashion. When I dropped the car off, the rep was friendly and dashboard, I called the dealership and the service was scheduled in a friendly, quick fashion. When I dropped the car off, the rep was friendly and the check-in process went very well. After receiving a call a few hours later I stopped in to pick up the vehicle and was given a detailed explanation of the work done. I was on my way as a very satisfied customer, knowing that everything had been well handled More
by jonwinder
Employees Worked With
Alexander Bendt
January 14, 2022
I was warmly greeted by the service representative and given a succinct intro to the service procedure. The service was done ahead of schedule, and I was duly impressed. I will return for service in the f given a succinct intro to the service procedure. The service was done ahead of schedule, and I was duly impressed. I will return for service in the future. More
by Mike
Employees Worked With
Nick Wigglesworth
January 11, 2022
This is my third Mazda and I am very pleased with it. Everyone I dealt with today and in the past has been extremely helpful, friendly, and professional. Everyone I dealt with today and in the past has been extremely helpful, friendly, and professional. More
by Steve
January 03, 2022
Kylie came in on his day off to educate us about the car 15 words is arbitrary 15 words is arbitrary More
by Drishare
