Russ Darrow Mazda of Madison

great deal We came into the Russ Darrow dealership looking to get our son a car. They took the time to explain all the features of the car, and got me a great de We came into the Russ Darrow dealership looking to get our son a car. They took the time to explain all the features of the car, and got me a great deal on the car. Everyone was very friendly and my sales person was very responsive to my questions. More

best new car buying experience We came in today because my wife needed to trade her car in for something new. I felt very comfortable walking out of the dealer with the deal I got. We came in today because my wife needed to trade her car in for something new. I felt very comfortable walking out of the dealer with the deal I got. This was a fast and one of the best new car buying experience ever. It's nice to know there is a dealership out there who still cares about their customers. More

Will definitely go back They were very accommodating and answered all questions. They assisted us to test drive and look at a variety of different motor vehicles. Will defini They were very accommodating and answered all questions. They assisted us to test drive and look at a variety of different motor vehicles. Will definitely go back to Russ Darrow for maintenance and other repairs when needed. I drove the car home same night we did paperwork More

great customer service All Questions answered cordially and fully They resolved all concerns my family and i had. Their exemplary services really helped me get a great motor All Questions answered cordially and fully They resolved all concerns my family and i had. Their exemplary services really helped me get a great motor vehicle at the best possible cost. I was happy with my experience with Russ Darrow This dealership provided great customer service. More

couldn't be happier with our experience I had a great shopping experience at Russ Darrow. Our salesperson listened to what we wanted and made sure we got it. When my partner and I am in the I had a great shopping experience at Russ Darrow. Our salesperson listened to what we wanted and made sure we got it. When my partner and I am in the market for a brand-new car they are my very first choice More

amazing We came into the Russ Darrow dealership looking to get our son a car. They blew us away with amazing customer service and support. The whole buying ex We came into the Russ Darrow dealership looking to get our son a car. They blew us away with amazing customer service and support. The whole buying experience here was pleasant and quick. My wife and I got a really nice used vehicle at a rate we could afford. More

Great crew I needed to trade in my Mazda for something new I have been taking my car there for servicing for years Really friendly, knowledgeable, articulate, an I needed to trade in my Mazda for something new I have been taking my car there for servicing for years Really friendly, knowledgeable, articulate, and personable. Great crew! Thanks guys! More

amazing customer service My family came into Russ Darrow Mazda looking for a used car. They blew us away with amazing customer service and support. I would recommend this deal My family came into Russ Darrow Mazda looking for a used car. They blew us away with amazing customer service and support. I would recommend this dealership to my friends and coworkers. Some of the best people and customer service I ever had. More

first rate dealer They try to grasp your needs as an client. I have been taking my car there for servicing for a very long time What great service from these guys, A tr They try to grasp your needs as an client. I have been taking my car there for servicing for a very long time What great service from these guys, A true first rate dealer! very friendly and helpful in the purchase of our vehicle. More

Russ Darrow Mazda of Madison Truly disappointed in Russ Darrow. I test drove a vehicle at the Russ Darrow Mazda dealership in Madison on 11/10/16. I went home and reviewed the c Truly disappointed in Russ Darrow. I test drove a vehicle at the Russ Darrow Mazda dealership in Madison on 11/10/16. I went home and reviewed the car information online. The vehicle is Nissan certified according to their website and the Carfax showed that it had been in a sideswipe with minimal damage. I called my salesperson the next day to ask about the Carfax and he said per the report it was less than $1000 worth of damage and would have been fixed. I went back on Friday, 11/11/16 to purchase the vehicle. When I arrived it was already dark outside. Saturday morning, I called as soon as I saw the dent. The salesperson said he hadn't seen it either and would talk to someone and get back to me. Nothing. Sent him an email. Nothing. Called the dealership on Tuesday, talked to one of the managers and he said they would fix it and he would have my salesperson call me back on Wednesday. Nothing. Got in the vehicle today and the entire navigation system, radio, etc would not turn on. Called the dealership about the dent again. The GM called me back, was completely rude and said that they wouldn't fix the dent. He said it was turned in that way, they chose not to fix it, that I should have seen it and wasn't their problem. I asked if there was a return policy as the Nav System went out today. He said that should be covered under the manufacturer warranty and I should take it to a Nissan dealership to have it fixed and that they won't take the car back as they don't have return policy. Owned the vehicle 6 days and it has a dent and a non-working navigation system. Not what I was expecting from a supposedly Nissan certified vehicle for 20k. I bought my last vehicle at a Russ Darrow in Milwaukee and had no issues which is why I decided to buy from Russ Darrow again. Will no longer be a customer in the future and will certainly share my experience. More