Russ Darrow Mazda of Madison

Getting a routine oil change and checkup is a pleasant experience at Russ Darrow Mazda. A wonderful woman got me tea and a muffin when I arrived in the waiting area and there was a very nice man to talk experience at Russ Darrow Mazda. A wonderful woman got me tea and a muffin when I arrived in the waiting area and there was a very nice man to talk to while we were both waiting. The people doing the work on my car leave me with a lot of confidence in the work that was done. I've had a number of cars over the years (I'm old) and this is the best yet. More

Every trip into this dealership is it a delightful experience from the service manager all the way to the Lady that is the greeter who help me get coffee And a sweet roll. First class service all arou experience from the service manager all the way to the Lady that is the greeter who help me get coffee And a sweet roll. First class service all around More

Dylan was fantastic to work with. He went the extra mile to ensure the ordering and purchasing process went smoothly. No hassles, no pressure, no haggling. Just a great experience ove He went the extra mile to ensure the ordering and purchasing process went smoothly. No hassles, no pressure, no haggling. Just a great experience overall. More

Work is always done in a timely fashion. Employees are always friendly and keep you informed of progress. always friendly and keep you informed of progress. More

The people were amazing when helping me buy my car. Thank you all who helped. you all who helped. More

Incredibly insensitive personnel to the needs of the customer. No showing of humanity at all, and very very rude "manager" or finance person. She had absolutely no sense of compassion or have any empa customer. No showing of humanity at all, and very very rude "manager" or finance person. She had absolutely no sense of compassion or have any empathy for the customer's needs. I would recommend that you buy your car anywhere except this dealership. Very strange vibe in the place too. Horrible experience More

Oil change appointment was quick and easy! The waiting area is comfortable and I was kept well informed if the progress being made. The car wash is so appreciated! area is comfortable and I was kept well informed if the progress being made. The car wash is so appreciated! More

When a service-required message showed up on my dashboard, I called the dealership and the service was scheduled in a friendly, quick fashion. When I dropped the car off, the rep was friendly and dashboard, I called the dealership and the service was scheduled in a friendly, quick fashion. When I dropped the car off, the rep was friendly and the check-in process went very well. After receiving a call a few hours later I stopped in to pick up the vehicle and was given a detailed explanation of the work done. I was on my way as a very satisfied customer, knowing that everything had been well handled More

I was warmly greeted by the service representative and given a succinct intro to the service procedure. The service was done ahead of schedule, and I was duly impressed. I will return for service in the f given a succinct intro to the service procedure. The service was done ahead of schedule, and I was duly impressed. I will return for service in the future. More

This is my third Mazda and I am very pleased with it. Everyone I dealt with today and in the past has been extremely helpful, friendly, and professional. Everyone I dealt with today and in the past has been extremely helpful, friendly, and professional. More