Russ Darrow Mazda of Madison

Treated like trash I had a terrible experience at this place. The only star is for my salesperson Abby, she was knowledgable, and helpful. I do wish she wouldn't have I had a terrible experience at this place. The only star is for my salesperson Abby, she was knowledgable, and helpful. I do wish she wouldn't have handed me over to the GM named Spencer. He was pushy, condescending, and made me feel uneasy about choosing this location. They had brought a barely used Mazda 3 from their Greenfield location to get me into the price range that I wanted. I arrived the next morning to see it and it was filthy, it had grease stains on the interior door and leather drivers seat, crumbs EVERYWHERE, and a chip in the paint on the drivers side door. Upon seeing this I asked for a discount in the price, and Spencer would not budge. I decided to walk away, and as I walked away I told Spencer that if he changed his mind about coming down on the price to call me and I would be interested. As I turned my back he says, "I won't." In my opinion this was the rudest I have EVER been treated when looking for a car, and I will never be back, and I will tell everyone I know the same. Shame on you Russ Darrow, Don Miller received my business instead and I was actually treated like a valued customer. More

Illegal Practices by Russ Darrow Mazda - Justin Illegal and unethical practices occurring by salesman Justin. After showing me the car types that I desired and answering all of my questions, he beca Illegal and unethical practices occurring by salesman Justin. After showing me the car types that I desired and answering all of my questions, he because angry and rude about my original decision to not purchase a car that very day but to instead have all my questions answered. My 4 year old asked why he was being mean. Agreed to give him another chance through is sales manager and went back to have my credit run and financing options openly discussed. After knowing my credit he refused to discuss interest rates used to calculate the monthly payments, refused to discuss warranty information and refused to disclose the cost of additional protections that he added to the calculations. These are illegal in Wisconsin to not disclose. He even refused to allow me to speak with the financial person about these questions. Justin stated that to disclose the interest rates and warranty information were "against company policy", which the sales manager, Matt, states was incorrect. Matt was helpful but these illegal actions mean that Justin and Russ Darrow Mazda can't be trusted. Employees directly reflect the business they are employed at. I suggest any other deal in Madison that sells Mazdas as they are more reputable and follow the laws without rudeness or anger. More

Don't waste your time. Go to Don Miller. First fail: Test Drive Went to RD several months ago to test drive a car. The sales rep could speak very little to the cars features. After driving t First fail: Test Drive Went to RD several months ago to test drive a car. The sales rep could speak very little to the cars features. After driving the car, we asked for a sell sheet to compare the models and pricing. He said he would provide this electronically. He followed up in email several times to see if we wanted a car, but did not provide the information we had requested. We asked several more times, with no luck. All other dealerships we visited had a sell sheet for all their vehicles. For some reason, Russ Darrow does not. Second fail: Returning a lease I made an appointment over the phone to return my Mazda lease at the end of its term. The gentleman on the phone told me exactly how the process would work, what paperwork I needed, and when to come in to meet with Joe. When I arrived with my car, I met Joe briefly, but he passed me off a sales rep who -after having a little side convo with Joe- came and told me that RD was not allowed to ground vehicles because they had not been a dealership for long enough (BS alert). They refused to take my car without even looking at the vehicle to consider purchasing it. The salesman was unsympathetic and careless, so my husband and I called later to speak to a manager. Joe pretended to be unaware of the mishap, and then, when put under pressure, made up another excuse about employee turnover causing some confusion on policies. They actually told us to go to Don Miller because we would be better served there. More

Warning: your reputation is at risk here in an effort to assist my parents purchase a new car, we started our day at Russ Darrow Mazda. Sales person Abby Fait met us and tried to assist us f in an effort to assist my parents purchase a new car, we started our day at Russ Darrow Mazda. Sales person Abby Fait met us and tried to assist us for about 15 minutes. She clearly did not know her inventory as she kept mixing up the features and packages amongst the vehicles, so it was to our advantage that she passed us onto a sales person named Will. We returned to Russ Darrow later that day to purchase a vehicle and while sitting at the desk to initiate the paperwork, I happened to glance down in a trash can. Sitting on top of the trash was a post-it note with my full name, phone number, and the drawing of a large xxxxx. I was told that "Abby does this all the time". So accolades to Will for his professionalism, but if you shop at Russ Darrow, I suggest you avoid working with Abby Fait and if you do....I highly suggest you use a fictitious name and do not give her your phone number. I have never seen such an lack of professionalism or experienced such an embarrassing assault on my character. More

Not the way to treat a customer Found a car online. Received a call from Russ Darrow internet specialist. Set up a time to test drive the car. Received verbal and written confirma Found a car online. Received a call from Russ Darrow internet specialist. Set up a time to test drive the car. Received verbal and written confirmation that the car was available. Arrive to test drive the car and it was in Milwaukee. Manager comes over to offer explanation but knows his people screwed up badly. Asks for another chance and when we find the right car, he'll take the fact that his folks royally screwed up into account in negotiating a price. Foolishly, we give them another chance. Identify a car that we are interested in after looking at two. We make an offer for $1500 less than internet price and first counter-offer is for $750 more than internet price! Manager comes over and in a show of generosity, offers to sell us the car at internet price. Explains that internet price was set too low and that they would be losing money. We leave, and won't be going back. More

never again The absolute worst car buying experience of my life. Purchased a car and found several issues on my way home I called the salesman right away and was The absolute worst car buying experience of my life. Purchased a car and found several issues on my way home I called the salesman right away and was told to come in the following afternoon to have it looked at I called an hour before I left work and was told the service dept would stick around 15 min later to accomadate my schedule when I walked in and asked for service I was told they all left 2 hours early today. The following day I called and they said we don't want to touch that car take it to a Volkswagen dealer and have them call us to approve the bill. After a week without my car russ darrow never called me or the vw dealer back. It is now been a month of me calling daily and getting no response the only call I have gotten is from russ darrow finance dept asking why I cancled the down payment check I explained the situation was told I would hear back that day....Its been a week with no call back around thks dealer at all cost I will shout it from the roof to save anyone from such unprofessional business practice....I have also opened a claim with the BBB More

disappointed in one partial smart key I received only one of the 2 keyless receivers that should have come with the car, and no actual key even in that. On 4th day locked in the trunk and I received only one of the 2 keyless receivers that should have come with the car, and no actual key even in that. On 4th day locked in the trunk and with no back-up had to take advantage of emergency roadside assistance. Think that the second key should be standard More

Fantastic My entire experience from start to finish was stellar. Abby, was non confrontational, and very understanding. She asked lots of questions and made s My entire experience from start to finish was stellar. Abby, was non confrontational, and very understanding. She asked lots of questions and made sure that the vehicles that we were looking at were what I wanted. She did not pressure or try to oversell me on anything. The finance manager that we worked with was very thorough and made sure that everything was correct before we signed anything. This car buying experience was unlike any other that I have had. I would strongly recommend this dealership and in particular Abby Fait. More

New Russ Darrow of Milwaukee, not Greenfield Sent to Darrow Mazda Milwaukee prior to filing. Darrow declined to comment. Darrow Mazda 11330 W Metro Auto Mall Milwaukee, WI 53211 414.973 Sent to Darrow Mazda Milwaukee prior to filing. Darrow declined to comment. Darrow Mazda 11330 W Metro Auto Mall Milwaukee, WI 53211 414.973.3939 Mazda North American Operations 7755 Irvine Center Drive Irvine, CA 92618-2922 Innocent or intentional misrepresentation Sirs: I twice came to your newest Milwaukee northside dealership, 9-29-14, 9-30-14, to shop and possibly buy a Mazda ‘3' and spoke with Andrew, Daniel and Carson, the general manager. While the dealership was new, [one mechanic in the whole service department] the tactics were old and slippery. I was ready to close when the numbers changed upward by thousands & I was told I had misunderstood the agreements and Carson took notes. I also took notes, had screen prints of invoices, offered prices from other dealers and at least one print from an Internet “sales pricing” which was close to all others on a red Mazda 3 GTi, hatchback ; I also looked at a blue reflex color but wanted to sleep on the choice, red or blue. I decided on a slightly more expensive red [$250 net extra for “red” paint]. Before I drove to the dealership I called to confirm the closing and was told the higher by thousands number by sales staff. I then spoke to Carson who told me he takes notes in the color of the car wanted. I said I had notes, emails, invoices [from other dealers] and my worksheet completed in front of him along with the pricing. He disagreed, said I was wrong and decided to take a “pass on my deal” - after first declining to give me more for my trade-in. Carson called me back, our 3rd telephone exchange, to say the higher number was for the 's' package and he was mistaken. I was never interested in the 's' [ larger engine], never discussed the ‘s’ pricing so I don't know how that entered into his notes. His quote for the red Mazda '3' GTi hatchback is not what we discussed nor reflected anywhere in my notes nor Carson’s worksheet, in his handwriting; I have a copy and have it in my folder. All other discussions were based on the printed material I had with me. Carson used my net sales numbers on his offer "sheet" and I wrote it out in my notes, in front of Carson, labeled the numbers as to "red" or "blue" and the calculation of the net of my car and subtracted it from the agreed sale number, less an additional $1,500 down to achieve a mo pmt of $326. Carson remarked “people put money down to get an even mo pmt number.” Carson’s number was $250 higher after first attempt a number thousands higher than what I openly discussed and agreed, noted, documented and supported by screen prints of the offers; by the invoice shown on my phone; email or postings from other dealers I brought to Darrow. Suffice it to say, I believe the misrepresentation was either innocent or intentional. I confirmed the deal with one of the other dealers after Carson twice declined to make the agreed deal. He is, of course, free to decline what he agreed to do and he did. I took delivery on my 2015 Mazda ‘3' from a different dealer and closed on an agreed price identical to Darrow except without numbers changing or unilateral revision of an agreement to numbers that were never discussed. If I accept poor customer service without objection, I deserve it. Beware of Russ Darrow, northside of Milwaukee, moving targets on closing numbers and “agreements” - new dealership, old tactics and slippery slopes. Jussssss my opinion, but were I y’all, I’d have a back-up dealership as did I. More

great service ! and buying a car and made it simple . Abbey was my dealer that I went to. She was very helpful. Many thanks to Abbey,Paul,Tom, Brian. You are awesome. Great experience! Thanks. Abbey was my dealer that I went to. She was very helpful. Many thanks to Abbey,Paul,Tom, Brian. You are awesome. Great experience! Thanks. More