Russ Darrow Mazda of Madison

Kylie came in on his day off to educate us about the car 15 words is arbitrary 15 words is arbitrary More

My first scheduled time at Russ Darrow Mazda went very well. They were busy, but Danny took time to keep me up to date regarding my car. Sales people and others were generous in their greetings and did t well. They were busy, but Danny took time to keep me up to date regarding my car. Sales people and others were generous in their greetings and did their best to see that I and other clients were comfortable. More

Absolute top-notch. We’ve bought and serviced our Cx9 with the Madison team and are consistently impressed. Thanks for all you do! with the Madison team and are consistently impressed. Thanks for all you do! More

Excellent vehicle service and very nice waiting room Excellent vehicle service and very nice waiting room with wonderful hostess-- Wish didn't have to travel beltline to get there. Excellent vehicle service and very nice waiting room with wonderful hostess-- Wish didn't have to travel beltline to get there. More

Customer service is lacking. I called 7 times to inquire about my repair status, left messages and still no reply. I was later given excuses about short staffing and my initial problem was not even address about my repair status, left messages and still no reply. I was later given excuses about short staffing and my initial problem was not even addressed. My car was also not washed as promised after the oil change. I will not buy another vehicle from here. More

I arrived at my appointment this morning and was greeted with respectful, timely, excellent service. with respectful, timely, excellent service. More

Although my sales experience was not good, the service center is great. Nice clean waiting room with a host/hostess. They explain all details of service and go over all my maintenance package details ever center is great. Nice clean waiting room with a host/hostess. They explain all details of service and go over all my maintenance package details every time. They sometimes send me a video over text showing my car while it's up on the lift and showing me any potential issues, which Iove. I worked with Leah for this particular service and she was great. I am currently leasing, but when this is up I would consider buying/leasing from them again, solely based on service. Hopefully they have some new sales people by then. More

Tim and the rest of the team at Russ Darrow Mazda Madison made my experience so easy!! I had a few options available, and Tim helped me to figure out what the best fit would be long-term. The process was nea made my experience so easy!! I had a few options available, and Tim helped me to figure out what the best fit would be long-term. The process was nearly painless, and they went above and beyond to ensure I was able to leave in my new Mazda that day. I am so grateful to them, and had an excellent buying experience. Will definitely be back in the future!! More

Danny B., a Service Advisor, fully explained the work on my Miata. After replacing the battery, the Service Department went ahead and checked out everything else associated with starting the car. Danny wa my Miata. After replacing the battery, the Service Department went ahead and checked out everything else associated with starting the car. Danny was very professional and friendly. More

On October 25, 2021, I went to Russ Darrow Mazda for an oil change and tire rotation. I chose to wait at the dealership, expecting a 30-40 minute wait. The wait was 90 minutes. I complained to the dealersh oil change and tire rotation. I chose to wait at the dealership, expecting a 30-40 minute wait. The wait was 90 minutes. I complained to the dealership manager who expressed concern, said he would look into it, took down my name, and said he would get back to me. I have not heard back. On a positive note, after checking tire wear, the service staff said I did not need a tire rotation, thus saving me a few dollars. More