Russ Darrow Mazda of Madison

Less than honest dealership Thought we would give Russ Darrow a shot after leasing our last two cars through them. Bad decision to even consider them. Tried to tell us that we ow Thought we would give Russ Darrow a shot after leasing our last two cars through them. Bad decision to even consider them. Tried to tell us that we owed “negative equity” on our leased vehicles even though we did not own them, and they were supposed to ground them per Mazda. We found better deals elsewhere with payments $75 less per car without money down. I really feel like this company wants to rip anyone off who walks through their doors. I will tell anyone that will listen to not give them their business. The sales person seemed good, but the manager never even greeted us or gave us the time of day. More

Got a better suv than i hoped for! I recently totaled my 2012 Dodge Journey SXT. I showed up in a rental car nervous and kinda scared. I hoped to get something similar to what I had but I recently totaled my 2012 Dodge Journey SXT. I showed up in a rental car nervous and kinda scared. I hoped to get something similar to what I had but I was overwhelmed and didnt know where to start. I was told to talk with Kyle. Kyle was patient understanding and listened to everything I said about what I hoped to find. He took my info, researched and found 2 options in my price range. He walked to another lot and drove back with my 1st option. After my test drive and asking questions, It was my dream vehicle. It had everything I wanted plus a few extras!! I couldnt be happier and I was treated more like a family member than a scared customer. So many great things happened for me at this dealership that I cant even begin to describe all the care and great service I received. Thank you Kyle for finding my dream vehicle and all your efforts to help me get my 2017 Dodge Journey SXT. Thank you Matt for finding great financing so I can afford my suv. Thank you Hannah for following me while I returned my rental and giving me a ride back. Buying my Journey at Russ Darrow was the best vehicle buying experience Ive had.. More

Choose Liam I didn’t have much time, but I wanted to test drive a vehicle at the dealership. Liam approached me first and pulled the vehicle up for me to test dri I didn’t have much time, but I wanted to test drive a vehicle at the dealership. Liam approached me first and pulled the vehicle up for me to test drive. We drove the vehicle and I explained to Liam that I was kind of in a rush, but that if I liked the vehicle I would come back later. Liam wasted no time and printed off the carfax for me, gave me his business card, and I was out of the door. He was completely understanding of my time frame and didn’t try to push me into staying longer or buying the vehicle. Liam was kind, calm, helpful, respectful, friendly, and professional. The way Liam treated my family and I is a big reason why I came back and purchased the vehicle. Liam should be a manager. Thank you Liam for all of your help, you were awesome! More

AMAZING! I didn’t expect to walk in already find a car. Amazing job and recomend everyone to stop in and check it out if you’re looking for a car! Liam was ama I didn’t expect to walk in already find a car. Amazing job and recomend everyone to stop in and check it out if you’re looking for a car! Liam was amazing help, and helped me find the car for me! More

Very efficient Easy service scheduling on line with reminders via email or text. Very attentive on time and quick service not busy that day. Customer service great. Easy service scheduling on line with reminders via email or text. Very attentive on time and quick service not busy that day. Customer service great. More

Great service! Staff very friendly and welcoming, excellent and prompt service, will be coming back for future for service and future vehicle purchases. Very good ex Staff very friendly and welcoming, excellent and prompt service, will be coming back for future for service and future vehicle purchases. Very good experience all around! More

Great First Car Experience This is my first time purchasing a car from a dealership. I was so lucky to have a knowledgeable and straightforward salesman like Kyle. He answered a This is my first time purchasing a car from a dealership. I was so lucky to have a knowledgeable and straightforward salesman like Kyle. He answered all my questions and made me feel comfortable throughout the whole process. I love my new (pre-owned) Mazda 3 and am excited to keep working with Mazda in the future. More

Great experience I had a bad experience with the purchase of my first car at a Chevy dealership so I decided to switch it up. Everyone at Russ Darrow Mazda were great I had a bad experience with the purchase of my first car at a Chevy dealership so I decided to switch it up. Everyone at Russ Darrow Mazda were great and friendly, and didn’t make me feel like I was being sold to. Hannah took the time to work through my issues with my budget and figuring things out with me versus taking an easier route of trying to push something on me. More

Great Salesman, Great Service We were very pleased working with Liam Ripp, he's an excellent customer services salesman with Russ Darrow in Madison. He was willing to work with us We were very pleased working with Liam Ripp, he's an excellent customer services salesman with Russ Darrow in Madison. He was willing to work with us and help us through the steps of buying a used vehicle and trading in our Buick. He walked us through "every step of the journey", never leaving us "out of the loop" of the process. I'd highly recommend working with him in the future. More

Cadillac ATS Great people to work with. Very easy going! Hannah was a unbelievable saleswoman! She made this process a delightful experience! I would definitely re Great people to work with. Very easy going! Hannah was a unbelievable saleswoman! She made this process a delightful experience! I would definitely recommend future car buyers to go through her and through Russ Darrow Mazda of Madison! More