Russ Darrow Mazda of Madison

Great Experience! I did not plan on coming in to lease a car today, but was so happy I did! Just wanted to test drive some cars and Oscar found us an amazing deal to le I did not plan on coming in to lease a car today, but was so happy I did! Just wanted to test drive some cars and Oscar found us an amazing deal to lease that we couldn’t pass up. Worked very hard to make sure it would work out, even stayed past closing. I couldn’t be happier with how it all turned out and I love my new CX-5! And Matthew did a great job going through the financing and making it an easy and comfortable experience. More

Horrible Customer Service Please anyone going to this dealership proceed with caution and never let another person treat you with disrespect, belittling, and being pushy. My Please anyone going to this dealership proceed with caution and never let another person treat you with disrespect, belittling, and being pushy. My first complaint is regarding the finance manager at the Madison Mazda location. He was rude, belittling, pushy, condescending, and made me feel un easy about choosing this location. One comment that was made from him after the unwillingness to negotiate was “go ahead walk out, another person will come in and buy the vehicle”. At that time, I should have walked out of the dealership, but the vehicle that I wanted was there. He didn’t go over any paperwork that I was signing after I asked questions they were ignored as I was signing the paperwork he was VERY pushy and I asked do you have somewhere to be? He quoted yes, I do so if you can hurry up and sign these papers… at that point I was in shock a person would treat another person that way. I felt defeated, hurt, and disgusted by this person’s actions. I called immediately on Monday morning to talk with the GM Justin. I explained I was filing a complaint about the Finance Manager. Justin said he would get the message and have him call with an apology. Justin explained that with a used vehicle and higher mileage there were mechanic issues with the vehicle…. which were NEVER disclosed to me when buying the vehicle, which is illegal. I have since tried to reach out again to the GM Justin, multiple times and received no call back and it’s been a week. I have taken further action to hopefully get some resolution. Please proceed with caution when dealing with this dealership, they might have the car you want, but the way you are treated is not worth it. More

Buying a New 2017 CX5 Dealing with Oscar was a real pleasure. He was very professional and did a great job explaining out car buying options. The test drive was great and h Dealing with Oscar was a real pleasure. He was very professional and did a great job explaining out car buying options. The test drive was great and handling trade in evaluation was great We were very comfortable with Oscar and felt he was honest with our questions. We would buy a car again from Oscar and recommend him to others. We were happy with the price Justin was able to give us on our new car. He was true to his word on matching any other dealer offers. The only negative I can saw was the "hard sell" on the extended warranty/maintenance plan. We listened to Matt's offer and declined several times before he got it and finally backed off. We were very happy the way Matt found a great loan interest rate and he was very professional in explaining and handling the final signing of all the paperwork. Again overall a above average experience in purchasing our new car. More

Great experience I bought my brand new 2018 Mazda 3 at Russ Darrow and I can confidently say it was a great experience. I worked with Kyle who was patient in letting m I bought my brand new 2018 Mazda 3 at Russ Darrow and I can confidently say it was a great experience. I worked with Kyle who was patient in letting me try multiple Mazda models before I decided on the Grand touring version of the Mazda 3 hatchback. The management was also very helpful throughout the process. I would recommend Russ Darrow and Kyle if you are car shopping! More

Honest, earnest and down to earth Looking at a vehicle at Russ Darrow Mazda's Madison store and met with Hannah Voogd. She was polite and professional but also down to earth. She list Looking at a vehicle at Russ Darrow Mazda's Madison store and met with Hannah Voogd. She was polite and professional but also down to earth. She listened rather than talked, which was important to me. She went above and beyond to keep me informed during the process and even came in on her day off to meet. I would highly recommend her and this dealership. More

Car needed I had a horrible car accident that left my car totaled a few weeks prior to my visit to Russ Darrow. I wasn't certain I wanted to drive anymore. Aft I had a horrible car accident that left my car totaled a few weeks prior to my visit to Russ Darrow. I wasn't certain I wanted to drive anymore. After walking into the dealership, I felt at ease with the staff, especially GM - Justn Pohl, and easily found a car that was suitable for me. I felt no pressure from the staff and was quickly driving away in my new car. Thanks again Russ Darrow! More

Great guys, Kyle is real good Kyle took care of me, showed me around, was kind to me as a new driver and worked to let me know the whole process. Fun first time buying a car and I' Kyle took care of me, showed me around, was kind to me as a new driver and worked to let me know the whole process. Fun first time buying a car and I'd recommend you go to him for a good used or new car! More

cx-5 bound consumer reports rated the cx-5 for 2017 very good, but i recieved a bonus. oscar my sales person was very knowledgeable, he listened to my needs, ver consumer reports rated the cx-5 for 2017 very good, but i recieved a bonus. oscar my sales person was very knowledgeable, he listened to my needs, very nice and never any preassure to purchase! he was also backed up by a nice team, mgt and finance personal. THXXXXXXXXXXXXXXXX More

Great Mazda Service. Excellent detailed Mazda Service Center. You can tell that they care about the customer. Service is done in a very timely manner. Coupons are always Excellent detailed Mazda Service Center. You can tell that they care about the customer. Service is done in a very timely manner. Coupons are always available. More