Russ Darrow Mazda of Madison

Absolutely terrific! My sales person John was very knowledgeable and helped walk me threw everything on the car! The great customer service continued through to the financ My sales person John was very knowledgeable and helped walk me threw everything on the car! The great customer service continued through to the finance office where Allison walked me threw and helped me understand all the paperwork! Great experience and terrific customer service! More

Wonderful Service & Recommendations! Great experience with Russ Darrow! Not only did I find the perfect car for myself, but Allison Drueke was extremely thorough and knowledgable when pre Great experience with Russ Darrow! Not only did I find the perfect car for myself, but Allison Drueke was extremely thorough and knowledgable when presenting all financing options available. She was very patient and made sure I felt comfortable with the financing option I ended up choosing. If you're looking to buy a car from a great dealership with great customer service on all fronts, definitely check out Russ Darrow! More

Financial Vixen The finance manager was considerate to my every need, demand, and promptly mitigated all concerns with a suave yet genuine demeanor. Being stunningly The finance manager was considerate to my every need, demand, and promptly mitigated all concerns with a suave yet genuine demeanor. Being stunningly beautiful, impeccably well-spoken, and sharp witted with a keen sense of intellect is an impressive and rare find. More

My old truck Kyle was great. We test drove three cars and in the end I mentioned I really wanted an old truck. They had that truck. Everyone we talked to was great Kyle was great. We test drove three cars and in the end I mentioned I really wanted an old truck. They had that truck. Everyone we talked to was great, easy going laid back and clearly beloved in the cars they sell. I typically am hesitant with car dealers, trust issues, but this was a nice relaxed change of the usual expierence. I would recommend this dealership to anyone. More

Kyle is awesome We had been looking at cars for a couple of days. We had gone to four or five dealerships, and all of the people that we dealt with were your stere We had been looking at cars for a couple of days. We had gone to four or five dealerships, and all of the people that we dealt with were your stereotypical “car salesman.” Fake tan, toupee like hair, pushy, etc. (I know that sounds a bit offensive, but it’s really what happened!) Not so with Kyle! He’s a genuine person, a genuinely nice guy and a pleasure to work with. I never felt like we were in some way being conned, he was straight forward and truthful. We came in looking for a new Mazda, and ended up with a used truck, but we’re not finished yet and I’m sure we’ll be back. Thanks for making what we consider somewhat of a chore a great experience, Kyle! More

Dropped by for an oil chnage. I stopped by unannounced. Lucky for me, they had an opening. Normally it's by appointment only. They got me in and out, no headaches or surprises. I stopped by unannounced. Lucky for me, they had an opening. Normally it's by appointment only. They got me in and out, no headaches or surprises. More

Excellent!!!!! Customer Service!!!! One of the Best car sales Team I've worked with. Both Justin and Evan did an excellent job on customer service. Both had great knowledge in the au One of the Best car sales Team I've worked with. Both Justin and Evan did an excellent job on customer service. Both had great knowledge in the autmotive industry. They were both laid back no pressure on making a sale. Very friendly!!!! Both Justin and Evan were willing to work with our budget. Great job guys!!!! Keep it up. More

Evan is awesome! Evan was so wonderful to work with. He made it easy for me to find my dream car! Very time efficient and knowledgeable! Great experience! Evan was so wonderful to work with. He made it easy for me to find my dream car! Very time efficient and knowledgeable! Great experience! More

Amazingly refreshing I've leased 2 CX-5s from Russ Darrow Mazda. I do not enjoy this process as I feel most dealerships look to take advantage..especially since I am a fe I've leased 2 CX-5s from Russ Darrow Mazda. I do not enjoy this process as I feel most dealerships look to take advantage..especially since I am a female. Justin Pohl however changes my entire perspective. He took the time to really understand what I was looking for within my budget and got me the perfect vehicle. Everyone involved was great and they continue to give me top notch service. I will never go anywhere else and I will be loyal to Russ Darrow. More