Russ Darrow Mazda of Madison

Friendly and helpful staff. Very prompt and courteous while knowledgeable and attentive to what I wanted. Would highly recommend the services to anyone shopping for vehi staff. Very prompt and courteous while knowledgeable and attentive to what I wanted. Would highly recommend the services to anyone shopping for vehicles More

Quick, efficient and fun The people there are friendly and welcoming. They were fast and very understanding about all the questions I had about the car and the loan. The people there are friendly and welcoming. They were fast and very understanding about all the questions I had about the car and the loan. More

Fantastic service I worked with Kyle at the mazda location. The vehicle I purchased was a trade in and was not a make they normally sell, however Kyle was able to make I worked with Kyle at the mazda location. The vehicle I purchased was a trade in and was not a make they normally sell, however Kyle was able to make sure that I had all the correct information of the vehicle that I needed. He was a pleasure to talk to while paperwork was in progress, and gave us very professional service. If I ever decide I need a Miata in my life, I know where to go! More

Drama free purchase I called in advance and spoke to Oscar to verify that the car I found on autotrader was still on the lot. It was, and Oscar had it moved to the front I called in advance and spoke to Oscar to verify that the car I found on autotrader was still on the lot. It was, and Oscar had it moved to the front parking area by the time I arrived (good first impression). Unfortunately, Oscar wasn't available when I arrived and I kind of wandered a bit until Clay greeted me and handed me the keys. I knew walking in the door that if the car drove well, was equipped as advertised and was in near-perfect condition, that this would be a purchase. It did, it was, and it was, so I was ready to buy when I came back from the test drive (solo, which surprised me a little). When I got back, Oscar was still busy with other people and again I wandered a bit, not sure how the sales group handles call-in clients. I killed some time with Kyle (nice guy) until Oscar showed up and we got down to it. If you've never shopped for cars online (cars.com, autotrader, kbb, etc.) before, you should know there's rarely any negotiation on price. I made a halfhearted effort at it, but I was fine with the listed price on this car already, otherwise I wouldn't have gone to look at it. The online price was discounted over $5k from the sticker already, so.... yeah. Don't EVER buy a car without first checking for an online listing. Anyway, Oscar made the dealership-required pitch for extended warranty, paint protection, etc., but I've heard all that before and shut him down as nicely as I could. But truly, we could've been done in 5 minutes. I emailed him my pre-approval letter from my phone and he took it off to the business manager, Allison. Then.... we - Kyle and Oscar and I - sat and swapped stories. Again, nice guys to sit and visit with (a couple beers would have gone well right about now) but the wait time for a pre-approved loan seemed excessive. Allison/Oscar did come back to me with another loan package with a slightly lower rate, but it would have put another hard ping on my credit report and would have resulted in a whopping $5/mo decrease in payment. And, I'm thinking at the time, an even longer wait. Pass. Once I got to Allison, things moved quickly and I dutifully scribbled my signature on probably a half-ream of paper (Allison is VERY thorough), thinking mainly of getting out the door and on with my day. Everyone was friendly and professional, and I wouldn't hesitate to call Oscar for another car. But, I can't help but thinking that the whole process took way too long considering I already knew which car I wanted and was pre-approved. Maybe it was that it was a Saturday, but honestly, the dealership didn't look that busy to justify the amount of time it took to complete the sale. More

Kyle was Great! Kyle went out of his way to get me the exact car I wanted. He was knowledgable, patient, respectful, and authentic. I appreciated his honesty and ea Kyle went out of his way to get me the exact car I wanted. He was knowledgable, patient, respectful, and authentic. I appreciated his honesty and easy going style. More

Great experience Had appointment to have oil changed and tires rotated. They also needed to check some filters. Brian in the service department is awesome to work with Had appointment to have oil changed and tires rotated. They also needed to check some filters. Brian in the service department is awesome to work with. He’s friendly, professional, and explains what they were doing/looking for. More

Amazing Customer Service!!! Lots of options, comfortable atmosphere, great customer service, awesome Sales Team. Highly recommend using Russ Darrow Mazda of Madison! Will definit Lots of options, comfortable atmosphere, great customer service, awesome Sales Team. Highly recommend using Russ Darrow Mazda of Madison! Will definitely be going back for any future car needs!!! More

Kyle was awesome , very knowledgable. He was helpful and not pushy. He listend to what I was looking for and wanted and was very attentive. I shopped for a while and d , very knowledgable. He was helpful and not pushy. He listend to what I was looking for and wanted and was very attentive. I shopped for a while and didn't have an experience with a salesmen like I did with kyle. I knew immediately I wanted to work with him. More

Awesome place to shop for a vehicle John Zimmerman was very helpful in My search for a truck. He took all my requirements and found me the perfect one. I would highly recommend John if John Zimmerman was very helpful in My search for a truck. He took all my requirements and found me the perfect one. I would highly recommend John if you are looking for a new car or truck More

Sales experience The staff and managers were great and very helpful. Came out with a great car and had excellent service. Would recommend this place to anyone. The staff and managers were great and very helpful. Came out with a great car and had excellent service. Would recommend this place to anyone. More