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Russ Darrow Mazda of Madison
Madison, WI
538 Reviews
Russ Darrow Mazda of Madison is your premier destination for exceptional Mazda vehicles in Madison, WI. We offer an extensive selection of new and certified pre-owned Mazda models, all designed with innovation, style, and performance in mind. Each vehicle undergoes a thorough inspection to ensure quality and reliability for our customers. Our friendly team is dedicated to delivering outstanding service, making your car-buying experience seamless and enjoyable. Visit Russ Darrow Mazda of Madison today and discover why we’re the trusted choice for drivers in the Madison area!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 538 reviews
March 14, 2019
Great deal and great help. After coming to the US from the UK I was expecting the car buying experience to be a challenge. Matt at Russ Darrow made is totally pain free. Can’t t After coming to the US from the UK I was expecting the car buying experience to be a challenge. Matt at Russ Darrow made is totally pain free. Can’t thank him enough for great service and a great deal. If you want a professional car buying experience speak to Matt Borsecnik, thanks Matt. More
by Iain
Employees Worked With
Matt Borsecnik
March 07, 2019
BUYER BEWARE Terrible customer service. Justin the manager has no business being in his position. Typical dishonest car lot. Be warned. I will never step foot in t Terrible customer service. Justin the manager has no business being in his position. Typical dishonest car lot. Be warned. I will never step foot in there business again. More
by Juggalocamper
Employees Worked With
Matt Borsecnik, Justin Pohl
March 04, 2019
Honest, punctual, and easy Evan did a great job of greating my wife and I as we came to the store. He immediately began to dig and ask questions to see how he could best assist Evan did a great job of greating my wife and I as we came to the store. He immediately began to dig and ask questions to see how he could best assist us. The dealership was honest and fair when it came to pricing of the new vehicle, and the trade value on my old vehicle. I will be sending my friends and family to this dealership. More
by D Otto
Employees Worked With
Evan Burnside, Justin Pohl
March 02, 2019
Best experience EVER!!! Our salesman was amazing! We came in with the intention just to look, but he took the time to show us everything they had in our budget and we walked Our salesman was amazing! We came in with the intention just to look, but he took the time to show us everything they had in our budget and we walked away with our dream Jeep! More
by Siahra
Employees Worked With
Evan Burnside, Justin Pohl
February 26, 2019
New vehicle purchase. I contacted Matt to arrange a test drive on a new CX5. I didn't really want to buy a new car but started looking due to high miles 183k on my Mazda 5 I contacted Matt to arrange a test drive on a new CX5. I didn't really want to buy a new car but started looking due to high miles 183k on my Mazda 5 (great car!). Matt was extremely accomodating with my busy schedule. He got the car transferred from Milwaukee that same day so we could take advantage of expiring promotions. He saved us a lot of money. We got a great new car. Definitely glad I contacted Russ Darrow and Matt. More
by Mazda5
Employees Worked With
Matt Borsecnik
February 23, 2019
Best Car Buying Experience! The staff here were super helpful & knowledgeable about all of the vehicles they had to offer. Evan took the time to go through options, test drive se The staff here were super helpful & knowledgeable about all of the vehicles they had to offer. Evan took the time to go through options, test drive several vehicles & ensure that I was confident in my decision. It exceeded my expectations & was the best car buying experience I’ve had. If you’re in the market for a vehicle, I would highly recommend coming here. More
by mayclare17
Employees Worked With
Other Employees :
Evan Burnside, Matt Borsecnik, Justin Pohl, Brian Hunter,, Hannah Voogd, Liam Ripp, Mark Gilbertson, TYLER NEWMAN, PATRICK BUCK
February 22, 2019
Love my Mazda Everyone we dealt with at Russ darrow Mazda was amazing. Very friendly, honest and very helpful people. There for the customer and not just the sale. Everyone we dealt with at Russ darrow Mazda was amazing. Very friendly, honest and very helpful people. There for the customer and not just the sale. More
by Beth75
February 21, 2019
Great opportunity Walked in just wanting to look and patrick was able to find us what we needed and get us a great deal! I would absolutely recommend friends and famil Walked in just wanting to look and patrick was able to find us what we needed and get us a great deal! I would absolutely recommend friends and family to him! More
by Badam006
Employees Worked With
PATRICK BUCK
February 16, 2019
Mazda CX-5 Came in on a Saturday and left that day with a new car! Excellent knowledge of the vehicle including all the features. Worked out a great price th Came in on a Saturday and left that day with a new car! Excellent knowledge of the vehicle including all the features. Worked out a great price that I couldn't walk away from. More
by Double R
Employees Worked With
Matt Borsecnik
February 08, 2019
Sent Financial Docs (with SS#) over the internet We bought a used car. We signed all the papers, and drove away with a 2015 car. A week later, they tell us we need to sign some financial forms, whic We bought a used car. We signed all the papers, and drove away with a 2015 car. A week later, they tell us we need to sign some financial forms, which I know we signed before we left with the car. So they send the financial forms, with private information (social security number, address, salary information) in a pdf file via an email, which was not encrypted. Who does that in this day and age? Tried to call them to talk about it but got transferred three times. Not happy at all. More
by Mac
Employees Worked With
Zach Brimmer
