Russ Darrow Mazda of Madison

First dealership experience at Russ Darrow Mazda- Madison Kyle Dorfler greeted my husband first while I was looking at the car I was interested in. He came across to me as friendly, attentive and intereste Kyle Dorfler greeted my husband first while I was looking at the car I was interested in. He came across to me as friendly, attentive and interested in informing me about the car, without a lot of idle chit-chit, which I and my husband appreciated! He listened to my concerns, especially allowing me to test drive the car in area where I was most comfortable. He worked hard with Justin, but not pushy, to get me into the car I wanted and ended with a win-win for all (I wanted the new car and they wanted my trade-in). Thanks to Kyle, Justin and Matt for their in-put, allowing me to drive away in my new CX 5. More

A good team of knowledge Went to Russ Darrow--Mazda (East Madison) to buy my first real car and the team there made the process extremely easy and smooth. I had no idea about Went to Russ Darrow--Mazda (East Madison) to buy my first real car and the team there made the process extremely easy and smooth. I had no idea about insurance, plates, registration or the overall process of buying a car. I was helped by the whole team. If one of the team members didn't know the answer to my question another person was brought into the conversation to help. Overall, an easy process with salesman/women very easy to speak to and relate to in every aspect. I would recommend to other first time buyers. However, you could tell that there was some drama between staff, but in the end they all pulled together for great service collectively. Liam was especially good at listening to my needs and concerns, was not pushy to buy a brand new car (even though I did end up buying a new one), and was very laid back. He didn't seem to be especially passionate about his work, but still got the job done just as well. More

First dealership experience! Had a great first dealership experience! My sales man, Evan did a great job explaining everything I needed to know with buying a vehicle through the d Had a great first dealership experience! My sales man, Evan did a great job explaining everything I needed to know with buying a vehicle through the dealership. He helped me find the car that best fit my liking, and tried his hardest to get the car in my price range! Everyone at the dealership was very helpful and friendly, I will definitely be recommending to family and friends! Thank you, I love my Mazda!! More

Great customer service from Brian in service Brian was absolutely wonderful! He is a rare find in the world of customer service! He was friendly and attentive. Kudos to you Mr. Brian! Brian was absolutely wonderful! He is a rare find in the world of customer service! He was friendly and attentive. Kudos to you Mr. Brian! More

fantastic service Friendly service from the salesman and they do their best to get you the lowest interest rate they can, they got me the car i wanted and how i wanted Friendly service from the salesman and they do their best to get you the lowest interest rate they can, they got me the car i wanted and how i wanted it. More

The Best Experience I've always dreaded car sales experiences, but working with Kyle was the best I've ever had. He was friendly, patient, understanding, and excited abo I've always dreaded car sales experiences, but working with Kyle was the best I've ever had. He was friendly, patient, understanding, and excited about the possibility of my leasing such an awesome new 2018 CX-5, doing his best to make it happen. I liked the smaller dealership experience as well. Kyle even took us out personally to meet Brian in the service department. And knowing I had a deadline to meet for a commitment, he gave me his contact info before I drove off and I felt he sincerely meant it when he said I could contact him any time with questions. That meant a lot to me, considering with the awesome features on my new Mazda, I just may have a few! More

Great experience leasing a CX-5 Worked with Kyle to trade in my 2007 Mazda 3 and lease a new 2018 CX-5. We was very knowledgeable and helpful throughout the process. they were even w Worked with Kyle to trade in my 2007 Mazda 3 and lease a new 2018 CX-5. We was very knowledgeable and helpful throughout the process. they were even willing and able to quickly locate a new vehicle iny desired color after the one they had was sold shortly before my arrival. More

They where very helpful They even took the time to stay late to ensure i got the best deal I could and made sure to keep me updates and always gave me the progress being made They even took the time to stay late to ensure i got the best deal I could and made sure to keep me updates and always gave me the progress being made. Then I walked away with a car I love and that will work great for my special family More

Fantastic Buying Experience We were greeted right at the door by Hannah Voogd. I have purchased a lot of cars and Hannah turned out to be the best salesperson I've worked with. We were greeted right at the door by Hannah Voogd. I have purchased a lot of cars and Hannah turned out to be the best salesperson I've worked with. She was very friendly and knowledgeable and helped us figure out the best financing to match our desired payment. The dealership was exceptionally busy that Friday and so we had to wait a couple hours to get the paperwork completed. Hannah made sure to keep us updated on our waiting time, showed us their service department and answered all of our questions. Once we were able to meet with Matt on the paperwork we were on our way in no time with our new Mazda6. More

Helpful, knowledgable sales staff Hannah Voogd was the salesperson who helped me purchase a used car. She was knowledgeable and helpful. I would send friends to her. Her associates Hannah Voogd was the salesperson who helped me purchase a used car. She was knowledgeable and helpful. I would send friends to her. Her associates were also very helpful whenever I came in. with questions.. I was impressed with everyone's help, even though it was a used car More