Russ Darrow Mazda of Madison

I got the car I wanted. Friendly people and fast service. This is my second Mazda, we just love Mazda cars. Friendly people and fast service. This is my second Mazda, we just love Mazda cars. More

The dealership was VERY clean. The sales staff were very knowledgeable and helpful. Our salesman knew the product inside and out and answered all our questions promptly. The financ The sales staff were very knowledgeable and helpful. Our salesman knew the product inside and out and answered all our questions promptly. The finance person explained all the paperwork clear and precise. We are overjoyed with our purchase and the experience we went thru. More

Quick and painless process. Jesse and Kim were both very knowledgeable of the process and got me in and out in around an hour. Jesse and Kim were both very knowledgeable of the process and got me in and out in around an hour. More

This is my 2nd purchase from Russ Darrow. This is my favorite dealership. I’ll always come back here. This is my favorite dealership. I’ll always come back here. More

Great really helpful great dealer he made us feel good about buying a car helpful about buying a car helpful More

Had a really good experience from start to finish. Everyone listened and worked with the needs of our family. 2nd time buying there, will plan on buying again in the future. Everyone listened and worked with the needs of our family. 2nd time buying there, will plan on buying again in the future. More

Tim and staff were professional knowledgeable and polite and helped me with everything that I was looking for. and helped me with everything that I was looking for. More

work done quickly and correctly. very friendly and informative. I would have no trouble returning to the service department. very friendly and informative. I would have no trouble returning to the service department. More

Ok experience. Bought a used car from Russ Darrow. Sales people were friendly and helpful. interior of the car was not cleaned well. Promised detailing didn't happe Bought a used car from Russ Darrow. Sales people were friendly and helpful. interior of the car was not cleaned well. Promised detailing didn't happen. More

Awful Sales Experience - Avoid Dealership Delayed posting review until I left the area and was confident I wouldn't have to interact with this dealership anymore or fear retribution in the event of a posting review until I left the area and was confident I wouldn't have to interact with this dealership anymore or fear retribution in the event of a service issue. If you really must have a Mazda I would recommend making the > 1 hour drive somewhere else, as inconvenient as that may be. Purchased new CX-5 in Sept 2022. At the time, there was a severe vehicle shortage and I needed a new vehicle right away, so after learning that Madison Subaru, Honda, and Toyota dealerships had no vehicles in stock, I had relatively low expectations. Russ Darrow Mazda was even worse than expected. Trade in was undervalued in comparison to KBB, Carmax, and local Honda dealership. They valued it at $12,000 and listed it for sale for $18,000 the following week. Salesman, Keith, was pushy, rude, made disparaging remarks about co-workers during the sale, and repeatedly avoided discussing the final price tag, saying Dan in financing would handle it. He provided no useful information about the vehicle and seemed intent on pushing things through to the finance room as fast as possible. He said he used to work at Lexus and kept talking about how Mazda was modeling itself after Lexus. Dan was fine, mostly he seemed confused that Keith had not discussed any details of the price breakdown with me. Business practices were questionable. I declined financing and wanted to pay in cash and learned that the dealership charges over $1,000 for a post factory stain protectant which is waived if you use their financing. If you pay cash, they charge you for it in addition to MSRP and other non-negotiable post-factory add-ons. When I asked for proof that the protectant had actually been applied to the vehicle, they discovered it had not and blamed this on the Mazda dealership in Milwaukee from whom they said they had received the car. They eventually waived the fee after haggling me for an additional 10 minutes about extended warranty plans I did not want. Had I not been insistent about the stain protectant and threatened to walk out on the deal, I would have paid in excess of $1,000 for a service that was not provided. Makes me wonder how often this happens at their dealership to unsuspecting buyers. VIN etching amounted to several hundred dollars and could not be declined because it was already done. Vehicle presentation was poor. The detailer left for the day and I left with sticker adhesive on multiple windows and the windshield. They did provide a coupon for a free detail which I used later. Following the sale I received at least 3 phone calls to my personal cell phone asking for me to complete a survey about the experience. The salesman mentioned needing to receive favorable reviews at least five times during the sale. I made a later trip to the service side where they also talked about needing favorable reviews multiple times. The perseveration on reviews was very tacky. Overall, I left with a vehicle for which I had to fight and argue just to pay slightly over MSRP in cash, which is totally ridiculous. Given the sales environment of the time and the need for a vehicle that day, I just accepted this and moved on. Needless to say my family will not be doing business with any Mazda dealership in the future. More