Russ Darrow Mazda of Madison

Good Experience Buying New Car As a first time new car buyer I was nervous about the dealership process. No need. Hannah in sales, was patient, knowledgeable and friendly. Mark, As a first time new car buyer I was nervous about the dealership process. No need. Hannah in sales, was patient, knowledgeable and friendly. Mark, her manager, helpful and accommodating. Maj-Britt, assorted paperwork and offers, also friendly and accepting of my responses. All in all, outside of my own angst about money etc. involved in new car buying, I had a pleasant, positive experience and was well and respectfully dealt with. Would definitely go back if I do this again More

CX-9 CarPlay Update Everything about this was great. Scheduled quickly and appointment times were honored and car was done earlier than promised. Loaner was available and Everything about this was great. Scheduled quickly and appointment times were honored and car was done earlier than promised. Loaner was available and running.heat on when I arrived. everything was done at promised price with no surprises. No attempts at up-selling or attempts to “remind” me of services I wasn’t interested in. More

Purchasing a vehicle Had a great experience working with Tyler. Did a test drive and liked the vehicle. Decided to purchase and Tyler was able to work on the price and opt Had a great experience working with Tyler. Did a test drive and liked the vehicle. Decided to purchase and Tyler was able to work on the price and options for what we were looking for. More

Quick, painless, and rewarding! I came in knowing the value of my first and current Mazda, and had a good idea what I wanted and how much I wanted to spend. Tyler listened to what I I came in knowing the value of my first and current Mazda, and had a good idea what I wanted and how much I wanted to spend. Tyler listened to what I had in mind and found the car for my needs. The negotiations were relatively painless. A very good experience. More

Tires Traveled 2 hours here to look at a car, Hannah worked with me and actually found a few other cars for me to test drive and ended up liking a different Traveled 2 hours here to look at a car, Hannah worked with me and actually found a few other cars for me to test drive and ended up liking a different car better than the one I originally came to test. Asked about the tires while test driving and was told they were almost new and have to be Wisconsin legal to sell (2/32 in. so no tread). Took that for word, and didn't look at them. Decide to buy the car, came and purchased it a week later. Now, once I'm home I decided to look at the tires because of the way the car handled on a lightly snow covered road a couple days later. There is virtually no tread (barely Wisconsin legal). So on top of buying a new car, which I had to because mine was totaled and I just put brand new tires on it. I have to buy brands new tires again, so I can actually drive in Wisconsin snow covered roads. They were well aware that I was worried about the tires because I had mentioned it more than once and knew I couldn't come back down to look at it before buying it and never said they would need to be replaced for winter. More

Mazda CX-5 with Kyle Dorfler We had a great experience looking for a car with Kyle! Extremely friendly and helpful throughout our search process. He thoroughly answered all ques We had a great experience looking for a car with Kyle! Extremely friendly and helpful throughout our search process. He thoroughly answered all questions and was honest if he didn't know the answer. It was very easy to trust him, and we found a great car with his help! More

Great place Hannah was great to work with. She answered all my questions and taught me a few things. I will recommend Russ Darrow Mazda to everyone. Hannah had ex Hannah was great to work with. She answered all my questions and taught me a few things. I will recommend Russ Darrow Mazda to everyone. Hannah had excellent salesmenship. More

Excellent service , fast convenient, informative and trustworthy Mechanics. I called and got in right away, I feel confident the mechanics informed me of what my car , fast convenient, informative and trustworthy Mechanics. I called and got in right away, I feel confident the mechanics informed me of what my car needs, will eventually need, and parts I should have no worries about. Knowing what my car will need and, knowing the approximate timeline helps me figure out how Aggressive I need to save for it. Thank, Laura. More

Mazda purchase Knowledgable sales person. Very pleased with all aspects of the purchase. We appreciated the efficiency which our visit was handled. The dealership wa Knowledgable sales person. Very pleased with all aspects of the purchase. We appreciated the efficiency which our visit was handled. The dealership was very clean and organized More

Pleasant and easy buying process. Kyle was very knowledgeable and easy to work with. He made the entire process very smooth. I would highly recommend him for your next vehicle! Kyle was very knowledgeable and easy to work with. He made the entire process very smooth. I would highly recommend him for your next vehicle! More