Russ Darrow Mazda of Madison

New car purchase My cars transmission went out so I needed something new and I stopped in at Russ Darrow and my salesman Tyler went above and beyond to find exactly wh My cars transmission went out so I needed something new and I stopped in at Russ Darrow and my salesman Tyler went above and beyond to find exactly what I wanted. Overall it was a great experience they were very professional and pleasant to deal with. Would definitely buy from them again. More

Great experience at Russ Darrow We walked in on a Saturday morning to look at a specific car we had been comparing at other dealerships for our growing family. From the get-go, Matt We walked in on a Saturday morning to look at a specific car we had been comparing at other dealerships for our growing family. From the get-go, Matt was very personable and low-pressure, making for an easy experience. He listened to our needs and was able to show us a vehicle and price that ticked all the boxes. Though we didn’t plan to buy that day, Matt made it so transparent and relaxed that it became very easy to say yes to our new family vehicle. It was an enjoyable experience, even right through the warranty explanation from additional staff members. We will be back for our next car! More

The buying experience was painless My wife and I bought a car from this dealership, specifically we worked with Liam, and had a really great experience. They have been responsive to the My wife and I bought a car from this dealership, specifically we worked with Liam, and had a really great experience. They have been responsive to the few requests that we had about the car and have been helpful and friendly all the way through the process. We really love the Mazda CX-5, and coming from our history of buying either GM or Chrysler vehicles it was a jump going to Mazda but we have not regretted the decision. Brian in the service department is VERY helpful and I can see me wanting to take my car there for service just because of him. More

Service issues. I received the biggest run around regarding my car and warranty. I talked to two people in Madison and neither said my Nissan couldn’t be liked let a I received the biggest run around regarding my car and warranty. I talked to two people in Madison and neither said my Nissan couldn’t be liked let alone fixed in Madison. It had to go the Milwaukee area and I was expected to make all the arrangements to move it from one Russ Darrow dealer to another. They couldn’t find my warranty and there was no loaner. But maybe I could get a rental with my warranty if I have one. I would have to put down a deposit and make arrangements to get to the Milwaukee are dealer to get it. I did not feel like a valued customer. I have all the paperwork for my warranty. I had my car towed to Zimbrick and even though I was not their customer they treated me with respect and were concerned about making it right. They offered me a loaner car. I didn’t even have to ask. Unfortunately now I will have to pay the deductible for my warranty because Russ Darrow was unwilling to help. I was very disappointed with how I was treated. I am now a loyal customer to Zimbrick and will tell everyone I know to go to Russ Darrow. More

New Brakes and Oil Outstanding personal service. Quick and competent. Brian and Kelsey are both great to work with. They made sure got all applicable coupons, and were Outstanding personal service. Quick and competent. Brian and Kelsey are both great to work with. They made sure got all applicable coupons, and were prompt and friendly as always. More

I Love Mazda’s, My Fifth. Thanks to Kyle Dorfler. Ok, never fun spending an evening car shopping. Kyle Dorfler made the experience actually enjoyable. 1) Spoke on phone ahead of time to speak about Ok, never fun spending an evening car shopping. Kyle Dorfler made the experience actually enjoyable. 1) Spoke on phone ahead of time to speak about my needs. 2) Kyle then sent emails with potential ideas. 3) Kyle followed up to see if I was happy with pre-selections. 4) We then scheduled test drives; vehicles where cleaned, warmed up and ready to go when my wife and I arrived. 5) Support Staff where Tremendous. Bought a New Mazda 6 Zoom Zoom More

Recall Part Changeout The process was simple and convenient. Often when you take a vehicle in to address a recall issue, you are at the bottom of the priority list because The process was simple and convenient. Often when you take a vehicle in to address a recall issue, you are at the bottom of the priority list because you are not paying for the service. I was pleasantly surprised when this service took less than an hour! They even washed my car out of courtesy! Thank you! More

used vehicle looking for a good silverado to fit what i needed .looked at several places and found mine online at russ darrow. very happy with the service i reciev looking for a good silverado to fit what i needed .looked at several places and found mine online at russ darrow. very happy with the service i recieved More

Unexpected Surprise I was in for an oil change and have a sound I heard checked out. Unfortunately for my old car there were some major issues going on. Fortunately for I was in for an oil change and have a sound I heard checked out. Unfortunately for my old car there were some major issues going on. Fortunately for me, I had a caring salesperson in Hannah that found a safe new vehicle that I was comfortable purchasing. It was unplanned but I feel confident it was the right move. Thanks for making a hard decision a little less stressful. More

Great Experience Needed a car/truck due to an accident. I highly recommend Tyler. He was understanding, not pushy and greatly helped me get an awesome deal on a nice t Needed a car/truck due to an accident. I highly recommend Tyler. He was understanding, not pushy and greatly helped me get an awesome deal on a nice truck. Thanks Tyler! More