Russ Darrow Mazda of Madison

Great place Hannah was great to work with. She answered all my questions and taught me a few things. I will recommend Russ Darrow Mazda to everyone. Hannah had ex Hannah was great to work with. She answered all my questions and taught me a few things. I will recommend Russ Darrow Mazda to everyone. Hannah had excellent salesmenship. More

Excellent service , fast convenient, informative and trustworthy Mechanics. I called and got in right away, I feel confident the mechanics informed me of what my car , fast convenient, informative and trustworthy Mechanics. I called and got in right away, I feel confident the mechanics informed me of what my car needs, will eventually need, and parts I should have no worries about. Knowing what my car will need and, knowing the approximate timeline helps me figure out how Aggressive I need to save for it. Thank, Laura. More

Mazda purchase Knowledgable sales person. Very pleased with all aspects of the purchase. We appreciated the efficiency which our visit was handled. The dealership wa Knowledgable sales person. Very pleased with all aspects of the purchase. We appreciated the efficiency which our visit was handled. The dealership was very clean and organized More

Pleasant and easy buying process. Kyle was very knowledgeable and easy to work with. He made the entire process very smooth. I would highly recommend him for your next vehicle! Kyle was very knowledgeable and easy to work with. He made the entire process very smooth. I would highly recommend him for your next vehicle! More

Great buying experience! My sale rep Hannah was so friendly, helpful and knowledgeable. Not only about the vehicles there but also about the buying process in general. She kne My sale rep Hannah was so friendly, helpful and knowledgeable. Not only about the vehicles there but also about the buying process in general. She knew more about the CX 5 than i did and i even did my research about it. I love my new suv and i would definitely go back! More

Mat in sales & Matt in finance Both Matt & Matt were very helpful and we really appreciate what they did for us.Jeri wants to know what ever happened to the dealer filling the gas t Both Matt & Matt were very helpful and we really appreciate what they did for us.Jeri wants to know what ever happened to the dealer filling the gas tank on a vehicle purchase as she had to stop before we got home because the light came stating she needed gas. It was also fun discussing other things besides buying a vehicle with both of the guys. More

Hannah is the best!! Hannah Voogd is by far one of the best sales associate at this location. She listened to me for hours about what I wanted in a car and helped me find Hannah Voogd is by far one of the best sales associate at this location. She listened to me for hours about what I wanted in a car and helped me find the perfect one! I’m so happy with CX-5 More

Less than honest dealership Thought we would give Russ Darrow a shot after leasing our last two cars through them. Bad decision to even consider them. Tried to tell us that we ow Thought we would give Russ Darrow a shot after leasing our last two cars through them. Bad decision to even consider them. Tried to tell us that we owed “negative equity” on our leased vehicles even though we did not own them, and they were supposed to ground them per Mazda. We found better deals elsewhere with payments $75 less per car without money down. I really feel like this company wants to rip anyone off who walks through their doors. I will tell anyone that will listen to not give them their business. The sales person seemed good, but the manager never even greeted us or gave us the time of day. More

Got a better suv than i hoped for! I recently totaled my 2012 Dodge Journey SXT. I showed up in a rental car nervous and kinda scared. I hoped to get something similar to what I had but I recently totaled my 2012 Dodge Journey SXT. I showed up in a rental car nervous and kinda scared. I hoped to get something similar to what I had but I was overwhelmed and didnt know where to start. I was told to talk with Kyle. Kyle was patient understanding and listened to everything I said about what I hoped to find. He took my info, researched and found 2 options in my price range. He walked to another lot and drove back with my 1st option. After my test drive and asking questions, It was my dream vehicle. It had everything I wanted plus a few extras!! I couldnt be happier and I was treated more like a family member than a scared customer. So many great things happened for me at this dealership that I cant even begin to describe all the care and great service I received. Thank you Kyle for finding my dream vehicle and all your efforts to help me get my 2017 Dodge Journey SXT. Thank you Matt for finding great financing so I can afford my suv. Thank you Hannah for following me while I returned my rental and giving me a ride back. Buying my Journey at Russ Darrow was the best vehicle buying experience Ive had.. More

Choose Liam I didn’t have much time, but I wanted to test drive a vehicle at the dealership. Liam approached me first and pulled the vehicle up for me to test dri I didn’t have much time, but I wanted to test drive a vehicle at the dealership. Liam approached me first and pulled the vehicle up for me to test drive. We drove the vehicle and I explained to Liam that I was kind of in a rush, but that if I liked the vehicle I would come back later. Liam wasted no time and printed off the carfax for me, gave me his business card, and I was out of the door. He was completely understanding of my time frame and didn’t try to push me into staying longer or buying the vehicle. Liam was kind, calm, helpful, respectful, friendly, and professional. The way Liam treated my family and I is a big reason why I came back and purchased the vehicle. Liam should be a manager. Thank you Liam for all of your help, you were awesome! More