Russ Darrow Mazda of Madison

Recall Part Changeout The process was simple and convenient. Often when you take a vehicle in to address a recall issue, you are at the bottom of the priority list because The process was simple and convenient. Often when you take a vehicle in to address a recall issue, you are at the bottom of the priority list because you are not paying for the service. I was pleasantly surprised when this service took less than an hour! They even washed my car out of courtesy! Thank you! More

used vehicle looking for a good silverado to fit what i needed .looked at several places and found mine online at russ darrow. very happy with the service i reciev looking for a good silverado to fit what i needed .looked at several places and found mine online at russ darrow. very happy with the service i recieved More

Unexpected Surprise I was in for an oil change and have a sound I heard checked out. Unfortunately for my old car there were some major issues going on. Fortunately for I was in for an oil change and have a sound I heard checked out. Unfortunately for my old car there were some major issues going on. Fortunately for me, I had a caring salesperson in Hannah that found a safe new vehicle that I was comfortable purchasing. It was unplanned but I feel confident it was the right move. Thanks for making a hard decision a little less stressful. More

Great Experience Needed a car/truck due to an accident. I highly recommend Tyler. He was understanding, not pushy and greatly helped me get an awesome deal on a nice t Needed a car/truck due to an accident. I highly recommend Tyler. He was understanding, not pushy and greatly helped me get an awesome deal on a nice truck. Thanks Tyler! More

Good Experience Buying New Car As a first time new car buyer I was nervous about the dealership process. No need. Hannah in sales, was patient, knowledgeable and friendly. Mark, As a first time new car buyer I was nervous about the dealership process. No need. Hannah in sales, was patient, knowledgeable and friendly. Mark, her manager, helpful and accommodating. Maj-Britt, assorted paperwork and offers, also friendly and accepting of my responses. All in all, outside of my own angst about money etc. involved in new car buying, I had a pleasant, positive experience and was well and respectfully dealt with. Would definitely go back if I do this again More

CX-9 CarPlay Update Everything about this was great. Scheduled quickly and appointment times were honored and car was done earlier than promised. Loaner was available and Everything about this was great. Scheduled quickly and appointment times were honored and car was done earlier than promised. Loaner was available and running.heat on when I arrived. everything was done at promised price with no surprises. No attempts at up-selling or attempts to “remind” me of services I wasn’t interested in. More

Purchasing a vehicle Had a great experience working with Tyler. Did a test drive and liked the vehicle. Decided to purchase and Tyler was able to work on the price and opt Had a great experience working with Tyler. Did a test drive and liked the vehicle. Decided to purchase and Tyler was able to work on the price and options for what we were looking for. More

Quick, painless, and rewarding! I came in knowing the value of my first and current Mazda, and had a good idea what I wanted and how much I wanted to spend. Tyler listened to what I I came in knowing the value of my first and current Mazda, and had a good idea what I wanted and how much I wanted to spend. Tyler listened to what I had in mind and found the car for my needs. The negotiations were relatively painless. A very good experience. More

Tires Traveled 2 hours here to look at a car, Hannah worked with me and actually found a few other cars for me to test drive and ended up liking a different Traveled 2 hours here to look at a car, Hannah worked with me and actually found a few other cars for me to test drive and ended up liking a different car better than the one I originally came to test. Asked about the tires while test driving and was told they were almost new and have to be Wisconsin legal to sell (2/32 in. so no tread). Took that for word, and didn't look at them. Decide to buy the car, came and purchased it a week later. Now, once I'm home I decided to look at the tires because of the way the car handled on a lightly snow covered road a couple days later. There is virtually no tread (barely Wisconsin legal). So on top of buying a new car, which I had to because mine was totaled and I just put brand new tires on it. I have to buy brands new tires again, so I can actually drive in Wisconsin snow covered roads. They were well aware that I was worried about the tires because I had mentioned it more than once and knew I couldn't come back down to look at it before buying it and never said they would need to be replaced for winter. More

Mazda CX-5 with Kyle Dorfler We had a great experience looking for a car with Kyle! Extremely friendly and helpful throughout our search process. He thoroughly answered all ques We had a great experience looking for a car with Kyle! Extremely friendly and helpful throughout our search process. He thoroughly answered all questions and was honest if he didn't know the answer. It was very easy to trust him, and we found a great car with his help! More