Russ Darrow Mazda of Madison

previously happy but no longer will do business with them I have owned / leased 3 Mazda's and had an amazing past experience with my current 2016 Mazda CX5 lease experience. The salesperson, who is no longer I have owned / leased 3 Mazda's and had an amazing past experience with my current 2016 Mazda CX5 lease experience. The salesperson, who is no longer there was honest and upfront and made our experience want us to return. Well, that all changed on Saturday, August 3rd when we sat there for 4 hours while the salesperson, Mike, and the rude finance guy with the gauges in his ears sent us to lunch while they detailed our new car and we thought all was good. We returned and were told that there was an issue with MY credit and that the interest rate just went from 6% up to over 10% and not only did he not talk to us in a private room about this, he was rude and demeaning in front of other customers as well as Mike the salesperson. Mike called us today and left a voicemail that he had good news for us but you have lost a loyal customer. We will no longer do business with Russ Darrow Mazda. More

Russ Darrow is the best! I had been a loyal customer of over 3 years, i would recommend this dealership to anyone who is looking to buy new Mazda or serviced. You will be trea I had been a loyal customer of over 3 years, i would recommend this dealership to anyone who is looking to buy new Mazda or serviced. You will be treated with most respect and everyone was really friendly. More

Great experience Very nice people to work with. Friendly and helpful.they answer all you questions and give you different options to make your decision in what you re Very nice people to work with. Friendly and helpful.they answer all you questions and give you different options to make your decision in what you really want to buy. More

Manufacture Recall Vehicle had two manufacture recalls. They worked with my schedule so I could drop off my car the day before the appointment and keep a loaner vehicle Vehicle had two manufacture recalls. They worked with my schedule so I could drop off my car the day before the appointment and keep a loaner vehicle overnight. The staff at Russ Darrow Mazda in Madison, Wisconsin are all courteous and accommodating. More

Great Service! I received great service from this dealership, as usual! Danny in the service department gave me a good overview of the condition of my car and broug I received great service from this dealership, as usual! Danny in the service department gave me a good overview of the condition of my car and brought me a very detailed estimate of what needs to be done. He was courteous and professional! And my car is washed at the end of each service visit. Great job! More

Routine Service at Russ Darrow Mazda They took care of me quickly and efficiently. They also recognize me and make me feel welcome and appreciated. The service Department with Brian, They took care of me quickly and efficiently. They also recognize me and make me feel welcome and appreciated. The service Department with Brian, kelsey and Dan are worth the trip! More

Receptive, Responsive, Relaxed Matt was courteous, kind and patient, though we didn’t get off to a great start. He was thorough and personable in explaining my questions. He was obj Matt was courteous, kind and patient, though we didn’t get off to a great start. He was thorough and personable in explaining my questions. He was objectively quick to tune into what I desired in a vehicle. Well informed and knowledgeable team. More

Mazda Service Setting up an appointment for service on my Mazda 6 was professional and friendly over the phone! The sevice department is likewise the same! The tec Setting up an appointment for service on my Mazda 6 was professional and friendly over the phone! The sevice department is likewise the same! The technician throughly explained any questions I had. More

Exceptional Service Working with Hannah and the rest of the Russ Darrow team on the purchase of my new CX-5 was an great experience. Everyone was extremely kind and helpf Working with Hannah and the rest of the Russ Darrow team on the purchase of my new CX-5 was an great experience. Everyone was extremely kind and helpful, which makes the car buying experience easier. I'm glad to have made my purchase here. More

Great service, long wait Excellent experience all around, great rate on our trade in but the process was slow going and alot of waiting for people to free up Excellent experience all around, great rate on our trade in but the process was slow going and alot of waiting for people to free up More