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Russ Darrow Mazda of Madison
Madison, WI
441 Reviews
Russ Darrow Mazda of Madison is your premier destination for exceptional Mazda vehicles in Madison, WI. We offer an extensive selection of new and certified pre-owned Mazda models, all designed with innovation, style, and performance in mind. Each vehicle undergoes a thorough inspection to ensure quality and reliability for our customers. Our friendly team is dedicated to delivering outstanding service, making your car-buying experience seamless and enjoyable. Visit Russ Darrow Mazda of Madison today and discover why we’re the trusted choice for drivers in the Madison area!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 441 reviews
September 09, 2019
Great place! Great dealership, they were friendly and helpful and made it a way better experience than I expected! I would definitely recommend them to other peopl Great dealership, they were friendly and helpful and made it a way better experience than I expected! I would definitely recommend them to other people. More
by Hollia68
Employees Worked With
Mandi, Michael Haese
September 08, 2019
New CX5 We own a 2016 CX5 and wanted to trade our Acura RDX in for another CX5. We went in and were planning on just looking and getting the information. Ky We own a 2016 CX5 and wanted to trade our Acura RDX in for another CX5. We went in and were planning on just looking and getting the information. Kyle was an awesome salesman. We drove a CX5 and the price was a little more than what we were planning. We then drove the Mazda3, which we loved, too, but decided to pay a little more for more value. Kyle knows the cars! He spent so much time with us to make sure we understood the differences and did not pressure us at all! Always asked if we had any other question. All the people we dealt with were friendly but Kyle really sold the vehicle! We went home with our new CX5 the same day! More
by bjw918
Employees Worked With
September 05, 2019
Mazda I have given this rating due to friendliness. Sadly no customer discount, but I am Happy with the suv, it drives excellent, got a good trade in, not w I have given this rating due to friendliness. Sadly no customer discount, but I am Happy with the suv, it drives excellent, got a good trade in, not what I expected, thank you More
by Milkking
September 04, 2019
Car purchase Traded in my other Mazda over the weekend. Showed up on a Saturday on the end of the month and they were very busy. But able to still get me taken c Traded in my other Mazda over the weekend. Showed up on a Saturday on the end of the month and they were very busy. But able to still get me taken care of. More
by Trots22
Employees Worked With
Other Employees :
Bob Phillips, Matt Borsecnik, Zach Brimmer
September 04, 2019
Good Experience Had a good experience with this dealership. Staff was friendly and professional. Compared to other dealerships in the area, they were engaged and know Had a good experience with this dealership. Staff was friendly and professional. Compared to other dealerships in the area, they were engaged and knowledgeable, and not pushy or cocky. During the process, we met with other dealers in the area that simply made us uncomfortable. We enjoyed doing business with this group, so if you're shopping for a Mazda, we recommend that you check these guys out. The explanation for the missing star is that there were a few small ducks that were not in line. However, we are overall satisfied with our purchase and enjoyed doing business here. More
by ezra_koenig0v0
Employees Worked With
September 04, 2019
Worst car dealer experience of my life My wife and I had a 7 hour journey to/from Russ Darrow Mazda in Madison WI on 8/31/19 to purchase an MX-5 that we already had a written agreement for My wife and I had a 7 hour journey to/from Russ Darrow Mazda in Madison WI on 8/31/19 to purchase an MX-5 that we already had a written agreement for in hand that was signed by the sales manager. I obtained the agreement via email before making the long trip to the dealership. After an hour wait, the sales manager came out and indicated that the $750 new car Loyalty rebate was not available in my area. I explained that it most certainly was. He checked again and agreed. Another delay and he now indicated that there was a problem with the APR program not being available to me. I indicated that I was writing a check for the car and that the APR program has nothing to do with this transaction. He agreed again and then came back and said that the taxes were figured wrong and that I would have to pay about another $1200 more for the car than was agreed to in writing. I reminded him and showed him the purchase agreement that was already agreed to and signed. He said that he could not honor it ! A lengthy discussion ensued and I ended up leaving without the car. I am in disbelief that I went through the trouble of negotiating and received a written, signed agreement to purchase the car and then was told that the Russ Darrow written and signed agreement would not be honored. I was excited to purchase this car and my Saturday ended up being a wasted 7 hour ride and another 3 hours at the Russ Darrow Mazda dealership. I returned home without the car. I asked to speak with Russ Darrow and was told that was not going to happen. I will avoid anything that has Russ Darrow's name on it. More
by Disappointed
Employees Worked With
Dylan Marshall, Mark Gilbertson, Zach Brimmer
August 28, 2019
Friendly and responsive staff The staff was friendly and ready to help with every question we had throughout the entire process. The knowledge demonstrated on the various Mazda mod The staff was friendly and ready to help with every question we had throughout the entire process. The knowledge demonstrated on the various Mazda models helped narrow down our choice to one we’re very pleased with. More
by efuhrmann05
August 24, 2019
Pleasant experience. Great customer servicee. Staff welcoming, professional and very knowledgeable, Dealership made car purchase a very pleasant experience. Mazda incenti Great customer servicee. Staff welcoming, professional and very knowledgeable, Dealership made car purchase a very pleasant experience. Mazda incentives initiated purchase. Third Mazda purchase in 3 years and we will be back! More
by Mazda lover
August 15, 2019
Great experience! Thanks guys for a great experience!!! My husband and I are so happy with the overall service and professionalism. If I know anyone looking for a ne Thanks guys for a great experience!!! My husband and I are so happy with the overall service and professionalism. If I know anyone looking for a new car, I'll send them your way. More
by Sara
August 06, 2019
Had a great experience. I was in the market for a Mazda CX-5, reached out to Hannah directly based on the reviews I read here at Dealer Rater. Smart move on my part, she was I was in the market for a Mazda CX-5, reached out to Hannah directly based on the reviews I read here at Dealer Rater. Smart move on my part, she was great to work with. She spent hours with me, letting me drive different trims and colors. No pressure at all. Very knowledgeable of the features of the vehicle. Everyone else I spoke to at the dealership was very friendly too. More
by Rich L
Employees Worked With
Hannah Voogd, Zach Brimmer
