Russ Darrow Mazda of Madison

Great Car was dropped off. Everything was taking care even something I didn’t address originally. Work was done quickly no snags parts were express shipped Car was dropped off. Everything was taking care even something I didn’t address originally. Work was done quickly no snags parts were express shipped to have have back quickly More

Salesman failed to do homework on new model I liked the appearance of the dealership and they had a slightly laid-back attitude. The selection of cars was solid. My complaint comes from the sale I liked the appearance of the dealership and they had a slightly laid-back attitude. The selection of cars was solid. My complaint comes from the salesman assigned to me who had not done any homework on the redesigned Mazda 3. He kept making excuses that it was brand new. I guarantee Mazda sent training materials ahead of the actual car. Just seems lazy to me. More

Review Great service from Tyler, helpful and knowledgeable about the vehicle I purchased. The whole process was fairly easy and everyone we worked with was g Great service from Tyler, helpful and knowledgeable about the vehicle I purchased. The whole process was fairly easy and everyone we worked with was great More

Wonderful!!! Im so very pleased on my salesmans vast knowledge in vehicles and filling me in on all the need to know technical features. Finally someone who sells Im so very pleased on my salesmans vast knowledge in vehicles and filling me in on all the need to know technical features. Finally someone who sells cars and actually spent the time to research the vehicles. Im very pleased with the whole experience. Thanks Matt and Russ Darrow More

Very friendly and easy to work with Very knowledgable and easy to contact while working with. Always friendly and happy to help and answer questions. Whole process was handled very quick Very knowledgable and easy to contact while working with. Always friendly and happy to help and answer questions. Whole process was handled very quickly. I could not have asked for a better experience buying my very first new car. More

Brisk sale, decent car, friendly staff Overall, the experience was good. The salesperson was friendly, knowledgeable, and efficient and we were able to conduct business briskly, which I app Overall, the experience was good. The salesperson was friendly, knowledgeable, and efficient and we were able to conduct business briskly, which I appreciated because I have limited time off and fitting in these sorts of things is complicated. I would have liked a lower price, truth be told, but the deal was reasonable. I'm sure the dealer is used to financing sales, so I realize that asking to use my credit card to purchase the car may have been an unusual request (but we DO live in an era of points rewards--just sayin'). The trade-in valuation of my former car was fair and they even came up a bit. More

Pleasant and Friendly I had a serious tire issue, and they were able to get me a new tire, plus a shuttle ride to and from my job. I had a serious tire issue, and they were able to get me a new tire, plus a shuttle ride to and from my job. More

Great deal and great help. After coming to the US from the UK I was expecting the car buying experience to be a challenge. Matt at Russ Darrow made is totally pain free. Can’t t After coming to the US from the UK I was expecting the car buying experience to be a challenge. Matt at Russ Darrow made is totally pain free. Can’t thank him enough for great service and a great deal. If you want a professional car buying experience speak to Matt Borsecnik, thanks Matt. More

Honest, punctual, and easy Evan did a great job of greating my wife and I as we came to the store. He immediately began to dig and ask questions to see how he could best assist Evan did a great job of greating my wife and I as we came to the store. He immediately began to dig and ask questions to see how he could best assist us. The dealership was honest and fair when it came to pricing of the new vehicle, and the trade value on my old vehicle. I will be sending my friends and family to this dealership. More