Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Russ Darrow Mazda of Madison
Madison, WI
405 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 405 reviews
May 20, 2019
Mazda Made Car Buying Easy! I had such a great experience at Russ Darrow Mazda! Even my fiance made the comment that it didn't feel like buying a car because it was so easy and f I had such a great experience at Russ Darrow Mazda! Even my fiance made the comment that it didn't feel like buying a car because it was so easy and fun. I had my eye on the new Mazda3 hatcback and Russ Darrow went out of their way to help me find the exact car I wanted and right within my price point. I absolutely love my new Mazda and can't thank Kyle and everyone at Russ Darrow enough for helping me (and on a tight timeline as I was leaving town). Kyle explained all of the features and helped me buy my new car with the features and protections I wanted for the right price; he kept me in the loop every step of the way and was a pleasure to work with. I am definitely sending all my friends in the market for new cars over to Russ Darrow Mazda! More
by hsilber77
Employees Worked With
Kyle Dorfler
May 20, 2019
Great vehicle and excellent customer service! Kyle Dorfler was excellent to work with. I first spoke with him a few weeks ago and told him the type of vehicle I was looking for. He emailed me a Kyle Dorfler was excellent to work with. I first spoke with him a few weeks ago and told him the type of vehicle I was looking for. He emailed me a few days ago to tell me about a service loaner that had just arrived at the dealership. He took the time to explain all aspects of the vehicle and I was very happy with the overall purchase and pickup experience with Kyle at Russ Darrow Mazda. More
by lfanshaw
Employees Worked With
Kyle Dorfler, Zach Brimmer
May 17, 2019
Great experience I had a great experience buying my car from Russ Darrow Mazda in Madison. Kyle was great to work with when picking up my vehicle. I had a great experience buying my car from Russ Darrow Mazda in Madison. Kyle was great to work with when picking up my vehicle. More
by Love Mazda
Employees Worked With
Kyle Dorfler, TYLER NEWMAN, Zach Brimmer
April 25, 2019
Great as usual! Never fun to drop a grand on service but at least I trust Brian and Kelsey to treat me well and I trust their advice and guidance. They are ALWAYS gr Never fun to drop a grand on service but at least I trust Brian and Kelsey to treat me well and I trust their advice and guidance. They are ALWAYS great to us! They actively communicate throughout the day and always go above and beyond in making sure we are satisfied! More
by mazda strong
Employees Worked With
Brian Hunter, , Kelsey Postlewaite
April 16, 2019
Amazing work! Kyle was awesome! He worked with me every step of the way and got me an awesome deal! Just an amazing guy to work with. Not at all pushy and wants you Kyle was awesome! He worked with me every step of the way and got me an awesome deal! Just an amazing guy to work with. Not at all pushy and wants you to make the best decision for you ! Will definitely be back :) More
by Nurselife33
Employees Worked With
Kyle Dorfler
April 10, 2019
Great experience buying new car Kyle is the most low-pressure salesman I've worked with. Nothing about him rang as false or deceptive in any way. Beyond that, he's a really fun guy a Kyle is the most low-pressure salesman I've worked with. Nothing about him rang as false or deceptive in any way. Beyond that, he's a really fun guy and made the car-buying experience a truly enjoyable and painless experience. In the end, I got a wonderful car at a great price and legitimately had fun spending time with Kyle and the finance manager. More
by Sands
Employees Worked With
Kyle Dorfler
April 08, 2019
Great! This was my first time buying a car like this at a dealership and Kyle made it fun. He was extremely easy to talk to and would do whatever he could to This was my first time buying a car like this at a dealership and Kyle made it fun. He was extremely easy to talk to and would do whatever he could to help me out with this purchase. I was kind of nervous coming in but those nerves quickly went away. I got to know Sarah at the front desk while waiting and she was great! She was very nice and also very easy to talk to. Overall, I enjoyed this experience. More
by Taylor
Employees Worked With
Sarah at the front desk. , Kyle Dorfler
April 08, 2019
Friendly, fast and affordable! Brian and Alex were awesome! It was my first time at this dealership but they treated me like I was family! Service was impeccable! Highly recommend t Brian and Alex were awesome! It was my first time at this dealership but they treated me like I was family! Service was impeccable! Highly recommend this dealership for service! Even one of the salespeople came out and greeted me! More
by Joybrad
Employees Worked With
Kyle Dorfler, Brian Hunter,
April 05, 2019
great experience. Efficient, friendlycourteous, convient. Nice sales staff to work with. Would recommend to friends. Very happy with our new Mazda. Vehicle handles well Efficient, friendlycourteous, convient. Nice sales staff to work with. Would recommend to friends. Very happy with our new Mazda. Vehicle handles well. Lots of features. More
by Mary Lynn Schaller
Employees Worked With
Kyle Dorfler
March 31, 2019
Excellent Kyle Dorfler excellent! Finance person excellent. Friendly environment. Popcorn good. Nice place. Very informative. Granddaughter says candy was good Kyle Dorfler excellent! Finance person excellent. Friendly environment. Popcorn good. Nice place. Very informative. Granddaughter says candy was good too. It overall was a good experience. Kyle was the best! More
by Reimer, Nancy
Employees Worked With
Kyle Dorfler, TYLER NEWMAN, Zach Brimmer
