Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Russ Darrow Mazda of Madison
Madison, WI
441 Reviews
Russ Darrow Mazda of Madison is your premier destination for exceptional Mazda vehicles in Madison, WI. We offer an extensive selection of new and certified pre-owned Mazda models, all designed with innovation, style, and performance in mind. Each vehicle undergoes a thorough inspection to ensure quality and reliability for our customers. Our friendly team is dedicated to delivering outstanding service, making your car-buying experience seamless and enjoyable. Visit Russ Darrow Mazda of Madison today and discover why we’re the trusted choice for drivers in the Madison area!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 441 reviews
December 15, 2019
Always the best!!! Service was great and on time. I was done before I think about it. Thank you Mazda at Sun Prairie! See you soon.. done before I think about it. Thank you Mazda at Sun Prairie! See you soon.. More
by Chris
December 14, 2019
Disappointed about a charge that I wasn't asked if I wanted them to address. Was approached, informing me that they recommended that my air filter be replaced. I said "I know" and they walked away. Had wanted them to address. Was approached, informing me that they recommended that my air filter be replaced. I said "I know" and they walked away. Had planned to take care of it when I left. More
by Upside-down
Employees Worked With
December 10, 2019
Great service center This dealership is really personable and easy to work with. Setup an appointment to get wheel trim replace, took about half hour to replace and had t This dealership is really personable and easy to work with. Setup an appointment to get wheel trim replace, took about half hour to replace and had them check on another problem to check out computer issue, was handled without issue. More
by ccarolcjim
Employees Worked With
Kelsey Postlewaite
December 05, 2019
I ran over a median and my vehicle didn't drive right. Service got me in, loaned me a car, ordered parts, made the repair, and got me back on the road in just a few days! I especially appreciated getting Service got me in, loaned me a car, ordered parts, made the repair, and got me back on the road in just a few days! I especially appreciated getting a courtesy loaner vehicle. This happened the during Thanksgiving week, and being without a vehicle would have been very inconvenient . More
by satisfied Mazda owner
Employees Worked With
Kelsey Postlewaite, Scott Harding, Craig Johnson
December 03, 2019
Service staff met me as I pulled in, and explained the possible situations they might encounter when replacing the broken mirror casing. Came to the waiting room after awhile to inform me how things were possible situations they might encounter when replacing the broken mirror casing. Came to the waiting room after awhile to inform me how things were going and how much longer the repairs would take. More
by mterikson
Employees Worked With
I don’t remember the man’s name
November 29, 2019
FABULOUS! This service department is wonderful!! They’re professional, efficient and go above and beyond to take superb care of my CX-5. I’ve even called with what feels like “stupid I know nothing They’re professional, efficient and go above and beyond to take superb care of my CX-5. I’ve even called with what feels like “stupid I know nothing about auto mechanics but this has me concerned “ questions. They’re always pleasant and helpful and car comes out of service cleaner than it went in. Awesome, awesome, awesome 👏 More
by LakeGirl
Employees Worked With
Kelsey Postlewaite
November 25, 2019
Just FYI for your service dept!!!!If you purchased your Just FYI for your service dept!!!! If you purchased your Mazda new and it is equipped with SKYACTIV® TECHNOLOGY, it will have lifetime transmission f Just FYI for your service dept!!!! If you purchased your Mazda new and it is equipped with SKYACTIV® TECHNOLOGY, it will have lifetime transmission fluid that only requires changing should a critical component or the whole transmission need to be replaced. More
by amymccutchin1031
Employees Worked With
Kelsey Postlewaite
November 13, 2019
Very friendly dealership. They were polite. They are very helpful. Honest people and easy to talk to I would highly recommend them to friends & family! very helpful. Honest people and easy to talk to I would highly recommend them to friends & family! More
by Rockinbacranch
Employees Worked With
Mark Gilbertson, Michael Haese
October 10, 2019
Prompt and courteous service. Only wish service was closer to my home. Good advice about tires and consideration of my time needs for future appointment. closer to my home. Good advice about tires and consideration of my time needs for future appointment. More
by Grandma
September 12, 2019
Servicing It is completely other side of the town. It is bit expensive. and people are super friendly. It would be better if it is on west side too. It is completely other side of the town. It is bit expensive. and people are super friendly. It would be better if it is on west side too. More
by Kk
Employees Worked With
Other Employees :
Brian Hunter,, Kelsey Postlewaite, Nick Wigglesworth, Brian Surita, Aaron Thompson, Michael Haese
