Russ Darrow Mazda of Madison

Receptive, Responsive, Relaxed Matt was courteous, kind and patient, though we didn’t get off to a great start. He was thorough and personable in explaining my questions. He was obj Matt was courteous, kind and patient, though we didn’t get off to a great start. He was thorough and personable in explaining my questions. He was objectively quick to tune into what I desired in a vehicle. Well informed and knowledgeable team. More

Mazda Service Setting up an appointment for service on my Mazda 6 was professional and friendly over the phone! The sevice department is likewise the same! The tec Setting up an appointment for service on my Mazda 6 was professional and friendly over the phone! The sevice department is likewise the same! The technician throughly explained any questions I had. More

Exceptional Service Working with Hannah and the rest of the Russ Darrow team on the purchase of my new CX-5 was an great experience. Everyone was extremely kind and helpf Working with Hannah and the rest of the Russ Darrow team on the purchase of my new CX-5 was an great experience. Everyone was extremely kind and helpful, which makes the car buying experience easier. I'm glad to have made my purchase here. More

Great service, long wait Excellent experience all around, great rate on our trade in but the process was slow going and alot of waiting for people to free up Excellent experience all around, great rate on our trade in but the process was slow going and alot of waiting for people to free up More

Love my Certified Mazda CX-5! I started and ended my search for a gently used Mazda CX-5 at Russ Darrow. I knew the features I wanted, and Russ Darrow had one I was interested in. I started and ended my search for a gently used Mazda CX-5 at Russ Darrow. I knew the features I wanted, and Russ Darrow had one I was interested in. It was just a matter of coming together on price. My salesman was Dylan Marshall, and I had a wonderful experience working with him. He's knowledgeable, funny, and very low pressure. I bought the vehicle right after the test drive at a price I'm very happy with. I've taken my past Mazdas to Russ Darrow for service and have always had a good experience. Next time you're in the market for a new (or new-to-you) vehicle, I recommend you include Russ Darrow on your car-shopping list of dealers. More

Always Excellent Service Came in for an oil change and we left with a brand new car!! They helped us get our leased vehicles turned in with no issues and got my girlfriends in Came in for an oil change and we left with a brand new car!! They helped us get our leased vehicles turned in with no issues and got my girlfriends into a new CX-5. Hannah was excellent answering all questions and simplifying the process. Jeff was also amazing in getting everything taken care of and is running a top notch customer first dealership. Thank you!! More

Great experience Kyle did a great job for me. He was very knowledgeable, and not overly aggressive. The dealership is nice, and very convenient to my location. Kyle did a great job for me. He was very knowledgeable, and not overly aggressive. The dealership is nice, and very convenient to my location. More

I'd give more stars if I could I went to Russ Darrow Mazda not knowing what I wanted but needed something reliable, with great gas mileage, safe for my family but something sporty f I went to Russ Darrow Mazda not knowing what I wanted but needed something reliable, with great gas mileage, safe for my family but something sporty for me. I was approached by Kyle and I knew this wasn't going to be your typical car buying experience. He was amazing from the start! Had patience with me being indecisive and helped me zero in on the Mazda Cx5 which is perfect. His knowledge of the vehicle was impressive and the patience and kindness he showed my two little girls made us feel comfortable and welcomed. The process was so smooth and quick I didn't feel like I was buying a car. I highly recommend Kyle and Russ Darrow Mazda for your next purchase. You don't feel like a customer when you're there, you're family. More

My initial service visit ...Exceeded my expectations. Personell were professional and helpful. Service was done promptly, knowledge of services explained and the car wash wa ...Exceeded my expectations. Personell were professional and helpful. Service was done promptly, knowledge of services explained and the car wash was a definite final perk. Look forward to continuing patronage AND look forward to your westside dealership...coming soon.🥳. Thank you. More