Russ Darrow Mazda of Madison

Russ Darrow (Michael and Alexis especially). Made my car buying experience simple and fun, while also delivering an exceptional deal. Coming from out of town I was surprised at how efficient and prepared th buying experience simple and fun, while also delivering an exceptional deal. Coming from out of town I was surprised at how efficient and prepared they were. Highly recommend! More

Kelsey was very easy going and set me at ease. She clearly explained the unexpected repair, was able to make an additional small repair- all in addition to the scheduled 5,000 mile I trust her answer clearly explained the unexpected repair, was able to make an additional small repair- all in addition to the scheduled 5,000 mile I trust her answer when I asked about timing for a future service. The billing person was extremely gracious when I had a problem with my credit card. Ultimately, the issue was resolved. She and I had a pleasant conversation afterwards. I left satisfied with the service. More

Customer service was very warm and welcoming, Julian was our sales associate. He and Shawn the finance manager did everything in their power to get me the vehicle I wanted for the price I wanted to pay. Th our sales associate. He and Shawn the finance manager did everything in their power to get me the vehicle I wanted for the price I wanted to pay. They treated me and my husband very well . I up graded my 2018 Mazda CX 5 for a 2020 CX5. I will definitely recommend Russ Darrow Mazda Madison to anyone looking to buy a vehicle. I loved my CX 5 it rides and drives smooth. It has the best headlights of any car I have ever owned or driven. More

Able to buy car on first visit. Was treated well by all personnel involved in sale. Sales rep Julian was very helpful in arranging test drives and explaining how to operate new tech Was treated well by all personnel involved in sale. Sales rep Julian was very helpful in arranging test drives and explaining how to operate new technology in the car. Was able to take the car with check with delayed clearing, which made sale very convenient for me. More

Lack of attention to detail. Left black grease in the white leather interior of my car. Would have appreciated more meticulous work and caution. Unfortunately it’s the only Mazda dealer in my area. white leather interior of my car. Would have appreciated more meticulous work and caution. Unfortunately it’s the only Mazda dealer in my area. More

Deceptive and Dishonest My experience dealing with Russ Darrow Mazda Madison in regards to buying a new vehicle was the worst vehicle buying experience of my lifetime (over 5 My experience dealing with Russ Darrow Mazda Madison in regards to buying a new vehicle was the worst vehicle buying experience of my lifetime (over 50 years). The vehicle I was considering purchasing from them was at their Milwaukee dealership. A purchase price was advertised. I requested what amounted to a minor adjustment to the advertised price. I had several emails back and forth with salesman Dylan Marshall who indicated they would not honor my request for an addition to the vehicle that I believe would have cost them less than $200. He did indicate that the advertised price of the vehicle was the selling price. He then led me to believe they would honor what I was requesting. I then went into the dealership and test drove a similar vehicle. After this test drive I was still interested in the vehicle and went back to the office for further discussion. After about 30 minutes he came back with an offer that was more than $2,000 higher than the advertised price. Dylan along with Shaun Feldman who was apparently the manager on duty claimed that the advertised price included all possible incentives some buyers may qualify for. However, the available incentives that I didn’t qualify for total much less than the difference in price. In any event, if this was case they should have notified me when I first contacted them regarding the price of the vehicle. If I had known that was case I wouldn’t have spent time trying to negotiate a deal on the vehicle since I didn’t want to buy a new vehicle at this time unless I could get a good closeout deal on a 2019 model vehicle. I emailed the manager of the dealership next day and expressed my displeasure with my experience. I never heard back from him. The next day Dylan indicated he would call me. He still has not called me as of the time of posting which is 5 days after when he indicated he would call. If you doubt what is posted here take a look at the Better Business Bureau website. You will find many potential car buyers who indicated they had a similar bait and switch experience with Russ Darrow Mazda. I feel this dealership only cares about customers they will make a lot of money off. If you want a good deal, you won’t get one from this dealership. Since they bought out Don Miller they are using the fact they don’t have any direct competitors in Madison to try to make much money as they feel they can from Madison area purchasers of new Mazda vehicles. They were really dishonest in their dealings with me. In my book jacking the price up by more than $2,000 from the advertised price is totally outrageous. In looking at their inventory and pricing it appears to only want to sell you higher end trims of vehicles at the maximum price they think they can get. Whenever I have looked at their inventory they have never had any of the lowest trim of either the Mazda 3 or Mazda 6 at their Madison dealership. Madison desperately needs a new Mazda dealership. Madison area buyers interested in new Mazda vehicles (especially less expensive new vehicles) are poorly served by Russ Darrow Madison Mazda. More

Great service I bought a Mazda 3 which has had quite a few issues unfortunately, but Dan has gone above and beyond to make sure that all the issues we've found with I bought a Mazda 3 which has had quite a few issues unfortunately, but Dan has gone above and beyond to make sure that all the issues we've found with the car have been addressed. He cares about doing the job right instead of just getting me out the door as quickly as possible. More

Pleasant, Knowegeable, and Efficient Was treated promptly and courteously from start to finish. Dan Bednarczyk, my service advisor, answered questions very knowledgeably. Work was compl Was treated promptly and courteously from start to finish. Dan Bednarczyk, my service advisor, answered questions very knowledgeably. Work was completed ahead of time. My only less-than-positive comment is that the seat cushions in the waiting room are long past due for replacement. More

Six years of Great Service I have been taking my car here every 5000 miles for 6 six years for routine preventative maintenance, which equates to 30 trouble-free visits. 150,0 I have been taking my car here every 5000 miles for 6 six years for routine preventative maintenance, which equates to 30 trouble-free visits. 150,000 miles and still going strong with great technicians and communication. Thank you !!!. More