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Russ Darrow Mazda of Madison

Madison, WI

Overview
Employees
Reviews
Vehicles
4.5
410 Reviews
Russ Darrow Mazda of Madison is your premier destination for exceptional Mazda vehicles in Madison, WI. We offer an extensive selection of new and certified pre-owned Mazda models, all designed with innovation, style, and performance in mind. Each vehicle undergoes a thorough inspection to ensure quality and reliability for our customers. Our friendly team is dedicated to delivering outstanding service, making your car-buying experience seamless and enjoyable. Visit Russ Darrow Mazda of Madison today and discover why we’re the trusted choice for drivers in the Madison area!
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2302 W. Beltline Hwy.

Madison, WI

53718

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Showing 410 reviews

January 31, 2024

The salesman was nice, TILL I paid for the car! After that, you are not important! The finance manager was condescending and mad because I didn't finance! The sales manager does NOT follow-up as More

by paulswit10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dylan Marshall
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2024 -

Russ Darrow Mazda of Madison responded

We will work to try to resolve the issue but the communication we receive must be appropriate. The sales manager will be responding shortly.

January 22, 2024

Great service! Randall walked us through all our options and answered all questions we had. More

by baubles.reuse06
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Randall Mohammed
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Jan 22, 2024 -

Russ Darrow Mazda of Madison responded

Thank you. We sure appreciate your business and it was a joy to help you get your new car!!!!!

January 10, 2024

I was pleased with the information we were given and the willingness to let us consider options. I felt like I got the best car for my needs and got a fair deal too. More

by Janelsins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Faber
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Jan 10, 2024 -

Russ Darrow Mazda of Madison responded

Thank you for the kind comments. We really appreciate the relationships we build with our customers. We hope the dealers can make a difference in your ownership experience.

January 07, 2024

People were friendly, especially the sales person Adrian. He covered all the details. There was a pretty hard sale on the add-ons, which I did not appreciate. The car was prepped very well. More

by gigiv13
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Adrian Vital *****
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Jan 08, 2024 -

Russ Darrow Mazda of Madison responded

We appreciate your view point. Thank you for the comments. We will make sure to make some improvements based on your feedback. Enjoy your new car!!!

January 03, 2024

This was by far my best car purchase experience. Tim Faber was super friendly and answered all our questions. Kimberly Castleman in the finance department explained all the options and answered all More

by kini
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Faber, Kimberly Castleman
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Jan 03, 2024 -

Russ Darrow Mazda of Madison responded

Kini, Thank you for the kind words towards our staff. We sure appreciate your business and the thoughtfulness of your review. We hope you love your Mazda and we look forward to working with you for years to come.

Jan 03, 2024 -

Russ Darrow Mazda of Madison responded

Kini, Thank you for the kind words towards our staff. We sure appreciate your business and the thoughtfulness of your review. We hope you love your Mazda and we look forward to working with you for years to come.

December 08, 2023

Had a great experience buying my first Mazda. Dealership was very nice, staff was helpful, especially Adrian out salesman. More

by Nyle Larson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Vital
Report | Print
Dec 09, 2023 -

Russ Darrow Mazda of Madison responded

Nyle, Congratulations. Welcome to Madison Mazda. We look forward to serving you for years to come. Thank you!!!!!

November 06, 2023

I got the car I wanted. Friendly people and fast service. This is my second Mazda, we just love Mazda cars. More

by susaneda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Vital
Report | Print
Nov 08, 2023 -

Russ Darrow Mazda of Madison responded

Susan, Thank you for the kind words. We sure appreciate the opportunity to work with you!!!!

October 31, 2023

The dealership was VERY clean. The sales staff were very knowledgeable and helpful. Our salesman knew the product inside and out and answered all our questions promptly. The financ More

by jplehman1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan Marshall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse Worley
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Nov 01, 2023 -

Russ Darrow Mazda of Madison responded

Thank you!!!! We couldn't be happier working with you. We sure appreciate the positive feedback. Enjoy your ne Mazda. We look forward to working with you for years to come.

October 10, 2023

Quick and painless process. Jesse and Kim were both very knowledgeable of the process and got me in and out in around an hour. More

by Curtis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Worley, Kim
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Oct 10, 2023 -

Russ Darrow Mazda of Madison responded

Curtis, Thank you for the opportunity to work with you. Great people make our jobs so rewarding. It was our pleasure.

October 09, 2023

This is my 2nd purchase from Russ Darrow. This is my favorite dealership. I’ll always come back here. More

by walkerkrueger
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Norris
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Oct 10, 2023 -

Russ Darrow Mazda of Madison responded

We can't thank you enough. We truly appreciate you and value your business. Customers like you are why we are here.

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