Russ Darrow Mazda of Madison

Have always had good service, until today! Poor communication and very long wait. Thank you communication and very long wait. Thank you More

Poor customer service. Pointless to make an appointment. Did not tell me that service was priority based despite appointment. Had my vehicle for hours and I did not know service was priority based, I could Did not tell me that service was priority based despite appointment. Had my vehicle for hours and I did not know service was priority based, I could have went home instead I drove around Madison for hours waiting for my car to get done, and they ended up having it for 2 whole days, with my appointment. More

Fantastic service! Everything was taken care of very quickly and i was able to leave in a short amount of time. I will be back quickly and i was able to leave in a short amount of time. I will be back More

Great service. Efficient. Honest. Friendly. Loved the video of the work being done on our car in real time. I feel very confident having them work on my Mazda. video of the work being done on our car in real time. I feel very confident having them work on my Mazda. More

absolutely terrible experience. 0/10. I have never met such terrible people all in one place! Cannot believe how this business is still on its feet. such terrible people all in one place! Cannot believe how this business is still on its feet. More

Great place to buy and service your vehicle Staff are Great place to buy and service your vehicle Staff are knowledgeable and friendly Communication was great Patience when listening to the customers Great place to buy and service your vehicle Staff are knowledgeable and friendly Communication was great Patience when listening to the customers Addressing the issues More

Excellent customer service! Carly and Kyle went above and beyond for us! They were efficient, friendly, willing to go the extra mile to get our car in for service. beyond for us! They were efficient, friendly, willing to go the extra mile to get our car in for service. More

After trying to purchase a vehicle at a different dealership and having a really negative experience, we went to Russ Darrow Mazda and couldn’t be more happy with how we were treated. Kyle was our sa dealership and having a really negative experience, we went to Russ Darrow Mazda and couldn’t be more happy with how we were treated. Kyle was our sales person and was awesome to work with. The vehicle we were interested in wasn’t fully prepped and ready to be test driven. He called us right away when it was ready. When we got there, this used car was well detailed and clean. When we decided to purchase the vehicle, we got straight forward pricing, no dealer shenanigans and everything was quick and easy. Each person we met in the process was friendly and personable. We would highly recommend Kyle and this dealership if you are in the market for a car. More

Jesse, Mark, and the whole team were a pleasure to work with! Seriously made me feel welcomed, answered any and all questions I had, and made sure I got exactly what I was looking for. with! Seriously made me feel welcomed, answered any and all questions I had, and made sure I got exactly what I was looking for. More

I knew what I wanted walking in. Dylan was awesome and worked hard to get me a great deal on my new CX-9. I was in and out in about 2 1/2 hours. worked hard to get me a great deal on my new CX-9. I was in and out in about 2 1/2 hours. More