Russ Darrow Mazda of Madison

My last experience was completely unsatisfied. I had a flat tire which turned out to be not fixable, so i had to get new set of tires. Wes ( the service expert) quoted me estimates for only 3 different ti flat tire which turned out to be not fixable, so i had to get new set of tires. Wes ( the service expert) quoted me estimates for only 3 different tire brands( uniroyal, goodrich & continental) and he recommended the goodrich tires so i went with that, also during my visit i told him that my car is drifting toward left side (coz i hit a curb) and might need alignment. I dropped of my car on Saturday and quote was provided to me on Monday. On Tuesday when i picked up my car, my car was still drifting towards left even after alignment. The car jack in my back of my trunk was left like that and not kept in its right place (which i was expecting mazda folks would do as customer service courtesy) and i was hearing wind gushing noise from back while driving, which i was told are due to new tires and these tires are loud tires(which i was never informed of) So i had to bring back my car on Wednesday ( i live on east side, so driving again in middle of work is very challenging) and told another service representative addressed my concerns and found that alignment was still off ( dont know what kind of alignment was done on Tuesday). Also out of curiosity i ask service rep what other brand of tires they have as my ones were making noise. He then gave me different estimate for different brand, so i ask him if they can replace mine with a different brand which were quite while driving and the sales guy called me said straight no, the tires cannot be replaced and they were already put on. My question to Mazda service folks is, why you guys donot give proper information to your customers, like in my case sales or service rep. should have told me the xxxxxxand cons of each tire brand. As a customer, we rely completely on your skilled staff to give us all relevent information so that customer can make informed decision. I love mazda cars but service you guys are offering is completely unsatisfactory. More

The entire service went according to plan, nice facility, people and price, will definitely go back, all I have to say so would recommend it to others people and price, will definitely go back, all I have to say so would recommend it to others More

Our salesperson Julian and Mr. Gilbertson were very knowledgeable and helpful. We felt they truly cared about meeting our needs versus just selling us a car. knowledgeable and helpful. We felt they truly cared about meeting our needs versus just selling us a car. More

Russ Darrow Mazda was clean and beautiful. Mark, Crystal, and Joulian were very accommodating and easy to work with. I would recommend this dealership, and the sales and finance team to others. and Joulian were very accommodating and easy to work with. I would recommend this dealership, and the sales and finance team to others. More

No complaints I did not know you had moved and I called No complaints I did not know you had moved and I called after arriving to old location and was allowed to drive to new location No complaints I did not know you had moved and I called after arriving to old location and was allowed to drive to new location More

Daniel was knowledgable and friendly! He kept me updated on the progress of my vehicle while it was being serviced. Facility is warm and inviting! on the progress of my vehicle while it was being serviced. Facility is warm and inviting! More

The new facility is beautiful! Love all of the windows and natural light. Staff was friendly and helpful. I was offered a beverage right off the bat and was assisted with making the cup of coffee. My w and natural light. Staff was friendly and helpful. I was offered a beverage right off the bat and was assisted with making the cup of coffee. My wait time was reasonable. I didn't look at the video they made while working on & evaluating what other repairs are needed, but the concept is cool! I'll be back for my next regular service in June 2021! More

Customer service was amazing! I felt comfortable and well taken care of. Dealership was clean and the new building was really impressive! I definitely will be back!! taken care of. Dealership was clean and the new building was really impressive! I definitely will be back!! More

The employees at Russ Darrow did a great job of getting my car in for service quickly and completing the service quickly. They did an inspection of the brakes which revealed that I need to bring my car bac my car in for service quickly and completing the service quickly. They did an inspection of the brakes which revealed that I need to bring my car backFor further service. I enjoyed my chat with Barbara during my stay in the waiting room! Overall, great job! More

I had a very nice experience today when bringing my car in for an oil change and “winter readiness.” Everyone was polite and friendly, and I had a very nice talk with the woman at the front desk!! Thank yo in for an oil change and “winter readiness.” Everyone was polite and friendly, and I had a very nice talk with the woman at the front desk!! Thank you! More