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Russ Darrow Mazda of Madison
Madison, WI
477 Reviews
Russ Darrow Mazda of Madison is your premier destination for exceptional Mazda vehicles in Madison, WI. We offer an extensive selection of new and certified pre-owned Mazda models, all designed with innovation, style, and performance in mind. Each vehicle undergoes a thorough inspection to ensure quality and reliability for our customers. Our friendly team is dedicated to delivering outstanding service, making your car-buying experience seamless and enjoyable. Visit Russ Darrow Mazda of Madison today and discover why we’re the trusted choice for drivers in the Madison area!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 477 reviews
September 26, 2021
From the moment I walked in it was a seamless experience, everyone was helpful, knowledgeable and actually listened to my needs and not only met, but exceeded them! I was really wanting to go through Carmax everyone was helpful, knowledgeable and actually listened to my needs and not only met, but exceeded them! I was really wanting to go through Carmax because I am exhausted with the antiquated way that the car buying has always been. Thank you Logan and Nick for reminding me that it still can be a good experience! More
by red glasses
Employees Worked With
Logan, Nick
September 21, 2021
Polite and friendly was my reception at Russ Darrow. Jose made me feel like a family member. Work was done quickly. So very happy with the Russ Darrow Mazda family! Jose made me feel like a family member. Work was done quickly. So very happy with the Russ Darrow Mazda family! More
by Upsrosie
Employees Worked With
Jose
September 09, 2021
The service was excellent as always. The video briefing on the status of work on the vehicle was very worthwhile. I was not happy with the 3.5% up charge for using a credit card to pay. on the status of work on the vehicle was very worthwhile. I was not happy with the 3.5% up charge for using a credit card to pay. More
by perelmanseth
Employees Worked With
Leah Hoeffler
September 08, 2021
Easy process.Great people to work with. Would definitely buy from them again. We gave them a price point we could work with and they came in lower than expected. Chris was very knowledgeable and understood buy from them again. We gave them a price point we could work with and they came in lower than expected. Chris was very knowledgeable and understood what we wanted out of the vehicle More
by jjtroxel
Employees Worked With
Chris Deluna, Mark Gilbertson
September 07, 2021
Staff is very personable and attentive, but not in a pushy way. Great experience with service department and sales team combined. Beautiful facility, and nice sized inventory. pushy way. Great experience with service department and sales team combined. Beautiful facility, and nice sized inventory. More
by Malloryschiferl
Employees Worked With
None of the employees are listed- Jose Mendez
September 02, 2021
Friendly,competent,prompt. Their waiting area was great. Trustworthy and fair. Staff was friendly and efficient and genuinely interested in providing me with a pleasant experience Trustworthy and fair. Staff was friendly and efficient and genuinely interested in providing me with a pleasant experience More
by badpack99
Employees Worked With
August 25, 2021
Always great service! Everyone takes care of you the minute you enter the building! minute you enter the building! More
by Warmapplepie19
Employees Worked With
Other Employees :
Jeff Meadows, Nick Wigglesworth, Brian Surita, Aaron Thompson, Scott Harding
August 25, 2021
Tried to add a surcharge of 12 1/2 % for using my Visa card to pay. card to pay. More
by Fritzmiljd
Employees Worked With
August 19, 2021
Good to know a new store of regular inspection for Mazda：Good place. Good staff. Good attitude. Good service. It is very convenient for the resident in Dane county. Mazda：Good place. Good staff. Good attitude. Good service. It is very convenient for the resident in Dane county. More
by angelxbh
Employees Worked With
Justin
August 17, 2021
The car is nice, but the dealership is not honest and very greedy. I was planning to buy a new SUV from the dealership. I did a test drive and everything was smooth until we were talking about the number very greedy. I was planning to buy a new SUV from the dealership. I did a test drive and everything was smooth until we were talking about the numbers. The salesman said that the current policy was that the buyer “must finance” through the dealership. That is, paying but cash is not allowed (unless you pay extra $3000 for some insanely overcharging"Simoniz Diamond" protection that warrants the glass, and paint etc.). The website did include a “pay by cash” option, which was a lie. They should be honest. I'd suggest buying a Mazda from other dealerships that are honest in other nearby cities (e.g., Janesville, Milwaukee). More
by Andy
Employees Worked With
Michael Haese
