Russ Darrow Mazda of Madison

Great experience with everyone from sales all the way through to finance. Dylan the salesman was great to work with. Would not hesitate to use them again through to finance. Dylan the salesman was great to work with. Would not hesitate to use them again More

Pleasantly Surprised! I had scheduled maintenance and had to cancel. They contacted me, picked up my car and changed the oil and inspected the car for free (even gave it a I had scheduled maintenance and had to cancel. They contacted me, picked up my car and changed the oil and inspected the car for free (even gave it a car wash) and then delivered it back to my house. I had not anticipated that! More

It was a busy Saturday, but a whole team came together to make sure all of my questions and concerns were addressed. It was a great experience! make sure all of my questions and concerns were addressed. It was a great experience! More

Russ Darrow (Michael and Alexis especially). Made my car buying experience simple and fun, while also delivering an exceptional deal. Coming from out of town I was surprised at how efficient and prepared th buying experience simple and fun, while also delivering an exceptional deal. Coming from out of town I was surprised at how efficient and prepared they were. Highly recommend! More

Kelsey was very easy going and set me at ease. She clearly explained the unexpected repair, was able to make an additional small repair- all in addition to the scheduled 5,000 mile I trust her answer clearly explained the unexpected repair, was able to make an additional small repair- all in addition to the scheduled 5,000 mile I trust her answer when I asked about timing for a future service. The billing person was extremely gracious when I had a problem with my credit card. Ultimately, the issue was resolved. She and I had a pleasant conversation afterwards. I left satisfied with the service. More

Customer service was very warm and welcoming, Julian was our sales associate. He and Shawn the finance manager did everything in their power to get me the vehicle I wanted for the price I wanted to pay. Th our sales associate. He and Shawn the finance manager did everything in their power to get me the vehicle I wanted for the price I wanted to pay. They treated me and my husband very well . I up graded my 2018 Mazda CX 5 for a 2020 CX5. I will definitely recommend Russ Darrow Mazda Madison to anyone looking to buy a vehicle. I loved my CX 5 it rides and drives smooth. It has the best headlights of any car I have ever owned or driven. More

Able to buy car on first visit. Was treated well by all personnel involved in sale. Sales rep Julian was very helpful in arranging test drives and explaining how to operate new tech Was treated well by all personnel involved in sale. Sales rep Julian was very helpful in arranging test drives and explaining how to operate new technology in the car. Was able to take the car with check with delayed clearing, which made sale very convenient for me. More

Lack of attention to detail. Left black grease in the white leather interior of my car. Would have appreciated more meticulous work and caution. Unfortunately it’s the only Mazda dealer in my area. white leather interior of my car. Would have appreciated more meticulous work and caution. Unfortunately it’s the only Mazda dealer in my area. More