Russ Darrow Mazda of Madison

Customer service is lacking. I called 7 times to inquire about my repair status, left messages and still no reply. I was later given excuses about short staffing and my initial problem was not even address about my repair status, left messages and still no reply. I was later given excuses about short staffing and my initial problem was not even addressed. My car was also not washed as promised after the oil change. I will not buy another vehicle from here. More

I arrived at my appointment this morning and was greeted with respectful, timely, excellent service. with respectful, timely, excellent service. More

Although my sales experience was not good, the service center is great. Nice clean waiting room with a host/hostess. They explain all details of service and go over all my maintenance package details ever center is great. Nice clean waiting room with a host/hostess. They explain all details of service and go over all my maintenance package details every time. They sometimes send me a video over text showing my car while it's up on the lift and showing me any potential issues, which Iove. I worked with Leah for this particular service and she was great. I am currently leasing, but when this is up I would consider buying/leasing from them again, solely based on service. Hopefully they have some new sales people by then. More

Tim and the rest of the team at Russ Darrow Mazda Madison made my experience so easy!! I had a few options available, and Tim helped me to figure out what the best fit would be long-term. The process was nea made my experience so easy!! I had a few options available, and Tim helped me to figure out what the best fit would be long-term. The process was nearly painless, and they went above and beyond to ensure I was able to leave in my new Mazda that day. I am so grateful to them, and had an excellent buying experience. Will definitely be back in the future!! More

Danny B., a Service Advisor, fully explained the work on my Miata. After replacing the battery, the Service Department went ahead and checked out everything else associated with starting the car. Danny wa my Miata. After replacing the battery, the Service Department went ahead and checked out everything else associated with starting the car. Danny was very professional and friendly. More

On October 25, 2021, I went to Russ Darrow Mazda for an oil change and tire rotation. I chose to wait at the dealership, expecting a 30-40 minute wait. The wait was 90 minutes. I complained to the dealersh oil change and tire rotation. I chose to wait at the dealership, expecting a 30-40 minute wait. The wait was 90 minutes. I complained to the dealership manager who expressed concern, said he would look into it, took down my name, and said he would get back to me. I have not heard back. On a positive note, after checking tire wear, the service staff said I did not need a tire rotation, thus saving me a few dollars. More

Welcome to Russ Darow Mazda! Where, if you dont drive a 2014 car or newer, we dont want to waste our time talking with you!! If you do drive a newer car, dont worry! Pablo (Service Manager) and Jeff Mat 2014 car or newer, we dont want to waste our time talking with you!! If you do drive a newer car, dont worry! Pablo (Service Manager) and Jeff Matthews (General Manager) will make sure to take "good care of you." They wont call you to update you on your vehicle's service - they can't waste their time doing that. Instead, when they do call, they will let you know that they added on services and items without even notifying you! Isn't that great?! Don't worry though...they will at least treat you better than they do to those disgusting, pathetic people who drive an older car. Can't believe those people can think that this "esteemed" dealership would waste their time with you and your garbage car....at least that is what it will feel like if you go to Russ Darrow Mazda. Take the time to drive to Gordie Boucher in Janesville where they at least treat you with respect, dignity, and treat you like a paying customer and not an inconvenience. Can't believe people still give this place business More

Friendly and professional service and advice. Danny, Jose and their entire service department treat you as you dream of being treated. and their entire service department treat you as you dream of being treated. More