Russ Darrow Mazda of Madison

After trying to purchase a vehicle at a different dealership and having a really negative experience, we went to Russ Darrow Mazda and couldn’t be more happy with how we were treated. Kyle was our sa dealership and having a really negative experience, we went to Russ Darrow Mazda and couldn’t be more happy with how we were treated. Kyle was our sales person and was awesome to work with. The vehicle we were interested in wasn’t fully prepped and ready to be test driven. He called us right away when it was ready. When we got there, this used car was well detailed and clean. When we decided to purchase the vehicle, we got straight forward pricing, no dealer shenanigans and everything was quick and easy. Each person we met in the process was friendly and personable. We would highly recommend Kyle and this dealership if you are in the market for a car. More

Jesse, Mark, and the whole team were a pleasure to work with! Seriously made me feel welcomed, answered any and all questions I had, and made sure I got exactly what I was looking for. with! Seriously made me feel welcomed, answered any and all questions I had, and made sure I got exactly what I was looking for. More

I knew what I wanted walking in. Dylan was awesome and worked hard to get me a great deal on my new CX-9. I was in and out in about 2 1/2 hours. worked hard to get me a great deal on my new CX-9. I was in and out in about 2 1/2 hours. More

Excellent experience! Dylan did a wonderful job finding us the right car at a fair price! Zach did a great job finding the right lease payment! us the right car at a fair price! Zach did a great job finding the right lease payment! More

This was the best car buying experience. They took care of everything with ease. They work with you to get what you want. Thank you! of everything with ease. They work with you to get what you want. Thank you! More

Our salesman Dylan is very nice. When we were almost done signing the lease papers I noticed on a form it showed the color is white. I am leasing a red Mazda. Someone wrote down the wrong vin number. T done signing the lease papers I noticed on a form it showed the color is white. I am leasing a red Mazda. Someone wrote down the wrong vin number. This was not caught by the salesman or the finance manager. That is a huge mistake! We had to start all over again signing the papers with the correct vin number. This was a very inconvenient for us. More

All employees I was in contact with at the dealership were professional, polite and remarkably helpful! Overall, an enjoyable experience and a great place to be! were professional, polite and remarkably helpful! Overall, an enjoyable experience and a great place to be! More

Jeff and Kyle went the extra mile to make sure the entire buying experience was pleasant and it was. They were very patient showing me all of the new technologies the Cx30 has. buying experience was pleasant and it was. They were very patient showing me all of the new technologies the Cx30 has. More

Updated review. I worked with Zach and purchased a new vehicle from him. Had some more questions about how to use some awesome features. He spent over 30 minutes on the phone with me going over everything vehicle from him. Had some more questions about how to use some awesome features. He spent over 30 minutes on the phone with me going over everything. Fantastic service buy a vehicle from Zach F. ! Best salesperson I’ve ever met! More

So I had a service coupon from Mazda for free oil change etc. and the person taking my appointment argued that I would have to pay for service. He was wrong but he wouldn’t admit it. Customer in his world i etc. and the person taking my appointment argued that I would have to pay for service. He was wrong but he wouldn’t admit it. Customer in his world is not right. Very poor treatment of the customer. Part of the service was a car wash. This was not done so I had to ask for it. More