Russ Darrow Mazda of Madison

All employees I was in contact with at the dealership were professional, polite and remarkably helpful! Overall, an enjoyable experience and a great place to be! were professional, polite and remarkably helpful! Overall, an enjoyable experience and a great place to be! More

Our salesman Dylan is very nice. When we were almost done signing the lease papers I noticed on a form it showed the color is white. I am leasing a red Mazda. Someone wrote down the wrong vin number. T done signing the lease papers I noticed on a form it showed the color is white. I am leasing a red Mazda. Someone wrote down the wrong vin number. This was not caught by the salesman or the finance manager. That is a huge mistake! We had to start all over again signing the papers with the correct vin number. This was a very inconvenient for us. More

Jeff and Kyle went the extra mile to make sure the entire buying experience was pleasant and it was. They were very patient showing me all of the new technologies the Cx30 has. buying experience was pleasant and it was. They were very patient showing me all of the new technologies the Cx30 has. More

Updated review. I worked with Zach and purchased a new vehicle from him. Had some more questions about how to use some awesome features. He spent over 30 minutes on the phone with me going over everything vehicle from him. Had some more questions about how to use some awesome features. He spent over 30 minutes on the phone with me going over everything. Fantastic service buy a vehicle from Zach F. ! Best salesperson I’ve ever met! More

So I had a service coupon from Mazda for free oil change etc. and the person taking my appointment argued that I would have to pay for service. He was wrong but he wouldn’t admit it. Customer in his world i etc. and the person taking my appointment argued that I would have to pay for service. He was wrong but he wouldn’t admit it. Customer in his world is not right. Very poor treatment of the customer. Part of the service was a car wash. This was not done so I had to ask for it. More

I was in for a service appointment. The service was efficient and pleasant. The waiting area is unfortunately a step below average in that the music is loud, and public. I couldn't make phone calls an efficient and pleasant. The waiting area is unfortunately a step below average in that the music is loud, and public. I couldn't make phone calls and there's no place to work. I had had hopes for the new building. However, appreciated the receptionist for offering coffee, etc. If I were buying a new car, the waiting area puts the dealership below Zimbrick and Lexus (and even Fields). I would recommend the service with the caveat to expect to waste the wait time in a corner of the showroom. Bring a book, read the comics - you will not be able to make phone calls or use a desk to get work done. More

Great and easy experience. Lily was excellent to work with. She always followed up with us and was responsive. final sales process took under an hour. with. She always followed up with us and was responsive. final sales process took under an hour. More

Zach was great making the entire purchase of our new Mazda so easy. Wasn’t pushy at all and knew all about the car without having to research it. Mazda so easy. Wasn’t pushy at all and knew all about the car without having to research it. More

Julian was very friendly, very helpful, and no pressure which I very much appreciated! I think he is a very good sales associate! Don’t let him go! which I very much appreciated! I think he is a very good sales associate! Don’t let him go! More

Absolutely wonderful experience!!! Dylan was awesome and very helpful!! Truly enjoyed my first buying experience with Russ Darrow Mazda! They went the extra mile and I left with my New car within 2 hours of very helpful!! Truly enjoyed my first buying experience with Russ Darrow Mazda! They went the extra mile and I left with my New car within 2 hours of walking through the front door!! 10 out of 10!!! More