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Russ Darrow Mazda of Madison

Madison, WI

4.7
477 Reviews
Russ Darrow Mazda of Madison is your premier destination for exceptional Mazda vehicles in Madison, WI. We offer an extensive selection of new and certified pre-owned Mazda models, all designed with innovation, style, and performance in mind. Each vehicle undergoes a thorough inspection to ensure quality and reliability for our customers. Our friendly team is dedicated to delivering outstanding service, making your car-buying experience seamless and enjoyable. Visit Russ Darrow Mazda of Madison today and discover why we’re the trusted choice for drivers in the Madison area!
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2302 W. Beltline Hwy.

Madison, WI

53718

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Showing 478 reviews

September 01, 2023

Tim and staff were professional knowledgeable and polite and helped me with everything that I was looking for. More

by Mgbraga10
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim
Sep 04, 2023 -

Russ Darrow Mazda of Madison responded

Thank you.....What a pleasure to work with you.

August 25, 2023

work done quickly and correctly. very friendly and informative. I would have no trouble returning to the service department. More

by tthompson77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Hoefling
Aug 28, 2023 -

Russ Darrow Mazda of Madison responded

Thank you for the great review. We sure appreciate the compliments. Our team looks forward to seeing you in 5000 miles or so.

August 23, 2023

Ok experience. Bought a used car from Russ Darrow. Sales people were friendly and helpful. interior of the car was not cleaned well. Promised detailing didn't happe More

by stevewipper
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
others
Aug 23, 2023 -

Russ Darrow Mazda of Madison responded

Steve, We apologize for the delay in the detailing of the car. Nick is reaching out to you this morning to make arrangements.

July 27, 2023

Awful Sales Experience - Avoid Dealership Delayed posting review until I left the area and was confident I wouldn't have to interact with this dealership anymore or fear retribution in the event of a More

by Consumer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Keith (sales) Dan (finance)
Aug 01, 2023 -

Russ Darrow Mazda of Madison responded

Thank you for the feedback. I am sorry you didn't leave your name or we could have tried to satisfy your concern. You seem like a very intelligent person. You don't present yourself as someone who would put up with much grief while buying a vehicle. I hope your new location works out better for you. Jeff Meadows General Manager.

July 12, 2023

Just bought our first Mazda. Kyle was very helpful and the entire process was transparent from the start. He really made us feel comfortable with our purchase decision. More

by WillCX50
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Dorfler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Marshall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2023 -

Russ Darrow Mazda of Madison responded

Thank you.... We sure appreciate your business. We hope you love the Mazda.

June 25, 2023

Randy was wonderful to work with. He wasn't pushy, asked great questions and was patient while I asked questions and tried to figure out the right fit for me. More

by sk8
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dylan Marshall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohammed
Jun 26, 2023 -

Russ Darrow Mazda of Madison responded

Thank you for the great review. We sure appreciate the kind words. Randy is a dedicated professional who truly enjoys serving the customer.

June 21, 2023

Friendly and helpful sales people and staff. There was no pressure to buy or to upsell. It was a comfortable experience. More

by kihnrobert
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan Marshall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon, Hannah Voogd, Zach Brimmer
Jun 21, 2023 -

Russ Darrow Mazda of Madison responded

Thank you... we sure appreciate the great view.

June 17, 2023

This team made me and my husband feel very comfortable and welcomed. Their attention to detail is top notch! More

by Vkarrels
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse, Kimberly
Jun 17, 2023 -

Russ Darrow Mazda of Madison responded

Thank you for the kind words. It was a pleasure to meet you and congratulations.

June 16, 2023

Jesse at the Russ Darrow Mazda dealership was always fast to respond and communicated well, even while I was texting him. I appreciated how easy they made it to communicate. More

by sushiman3611
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jesse Worley
Jun 16, 2023 -

Russ Darrow Mazda of Madison responded

Thank you for the kind words. We try to hard to make sure you have the best experience. YOU made it a joy!!!!!

May 23, 2023

Great service, nice installations. My salesman, Tim, did a great job helping me finding my new vehicle. Dylan at the finance office made the paperwork process smooth and sales managers More

by juliandariobetancourt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Bednarczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Meadows
May 23, 2023 -

Russ Darrow Mazda of Madison responded

Our pleasure.. Great customers make our jobs a pleasure to come to work!! You're the best!

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