Russ Darrow Mazda of Madison

We had a great experience and love our Mazda. Would highly recommend.and will use them in the future. Would highly recommend.and will use them in the future. More

Service was quick and the service writer was very helpful. All of my questions were answered and helpful. All of my questions were answered and More

Russ Darrow service Stepped lugs and we had to make two trips to get them fixed trips to get them fixed More

Absolute stellar service from the first phone call to final pickup! I can't recommend this place enough! final pickup! I can't recommend this place enough! More

Be very careful buying from this dealership. The sales people might be okay to work with, but if you ever have to work with the used car sales manager it won’t be pleasant. Basically I was sold The sales people might be okay to work with, but if you ever have to work with the used car sales manager it won’t be pleasant. Basically I was sold a car that came from Florida and within a month I realized the car had roaches. I had not had food or drinks in the car, so I know I was not the cause. I had never even seen a roach until I got this car. The manager kept pushing me to keep the car and they would get rid of the roaches- much easier said than done. That wasn’t a sufficient solution since the process can take a very long time and I would be worried about them for even longer. I was also told they bug bombed the car, which I had told them I didn’t want before they did it and when I asked about this there was a lot of back pedaling saying they didn’t actually bug bomb the car. So in reality I have no way of knowing what actually happened to the car. The manager said it was too complicated to switch out for a different car and it wouldn’t make sense, even after I told him repeatedly having the car made me uncomfortable. I think most people would agree having a car with these bugs would be uncomfortable, especially in a part of the country that does not typically have them. He also told me the bank I had my loan through would not care about my situation. So, I called the bank and let them know. They absolutely did care and reassured me that it was possible for them to do what I was asking them and also said that any reputable dealer would want to make the situation right. Finally I was able to switch out the car, but ultimately I lost $3500 in the process, even though the car I ended up with costs less than the car I originally picked. The manager was really unwilling to help beyond that. He kept saying that they couldn’t do anything more and that they couldn’t eat the cost. So instead of a big company eating the cost, I guess I have to. I had to decide my peace of mind was worth it, even though it is unfair. I also did need a car sooner than later, so I had to decide kind of quickly how much it was worth to just stop dealing with these people. The whole situation has been very disappointing and it seems as if most of the accountability was pushed off on to me. In addition to losing money, I lost a bunch of time, and peace of mind. I’m upset that this dealership took up so much of my time and mental energy. I hope everyone has a better experience than I did. More

Andy, my service person, was great. Kept me notified of progress and got a loaner car when it became obvious it would take time to repair. Kept me notified of progress and got a loaner car when it became obvious it would take time to repair. More

Always on time. The crew is Very thorough. The video inspection is a nice touch. Great communication. The crew is Very thorough. The video inspection is a nice touch. Great communication. More

Every detail of the car buying experience from start to finish was handled in an easy fashion finish was handled in an easy fashion More

Excellent and fast service. Helpful by explaining costs up front and clear communication regarding the service plan I purchased with the vehicle Helpful by explaining costs up front and clear communication regarding the service plan I purchased with the vehicle More