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Russ Darrow Mazda of Greenfield - Service Center

Greenfield, WI

4.5
142 Reviews

142 Reviews of Russ Darrow Mazda of Greenfield - Service Center

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January 14, 2025

I took my car to this location for a specific reason they recommended $1900 worth of work and I paid to get everything fixed to only have the SAME PROBLEM occur almost 2 months after service. The people work More

by Tonique Gray-Broadwater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chauncey Lovett
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

Russ Darrow Mazda of Greenfield responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Nick Saidai nick.saidai@russdarrow.com

January 12, 2025

Honestly Good Clean Respectfully Good quality Good service Reasonable Unique Fast service Good employees Good recommendations More

by mariaromero681
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chauncey Lovett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Russ Darrow Mazda of Greenfield responded

Maria, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Nick Saidai nick.saidai@russdarrow.com

January 12, 2025

Always quick to get the car in for the work, helpful with questions and friendly More

by john.tlachac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chauncey Lovett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Russ Darrow Mazda of Greenfield responded

John, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Nick Saidai nick.saidai@russdarrow.com

January 12, 2025

Everyone was friendly. It's an easy process to come in for service on my car. More

by mvullings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chauncey Lovett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Russ Darrow Mazda of Greenfield responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Chauncey met your service expectations. Thank you for choosing Russ Darrow Mazda of Greenfield, we look forward to having you as a valued customer for many years to come! Nick Saidai nick.saidai@russdarrow.com

January 12, 2025

Expensive oil change and they didn’t even wash my car. Seriously ? you tell me how many words i need to use? i ssid all that i wanted to say. More

by BEMBY761
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chauncey Lovett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

Russ Darrow Mazda of Greenfield responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Nick Saidai nick.saidai@russdarrow.com

March 12, 2022

I'm satisfied and happy with the customer service Leticia DeLuna service advisor and + the technician who worked on my car good work More

by aagui1975
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leticia Deluna
Feb 06, 2023 -

Russ Darrow Mazda of Greenfield responded

Thank you for the review

March 11, 2022

I was waited on promptly and courteously. The work was done on a timely basis. I will go there again. More

by DHF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chauncey Lovett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leticia Deluna
Feb 06, 2023 -

Russ Darrow Mazda of Greenfield responded

Thank you for the review

March 10, 2022

Great customer service at every step of the process and they do great work to keep my vehicle in top top shape. More

by raltfillisch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarena
Feb 06, 2023 -

Russ Darrow Mazda of Greenfield responded

Thank you for the review

March 09, 2022

Everything is so organized and efficient. Thanks for all you do! I like the way the sales team is upfront but not pushy. Thanks again! More

by Jahanna1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chauncey Lovett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Lausten, Leticia Deluna, Ruby Wright
Feb 06, 2023 -

Russ Darrow Mazda of Greenfield responded

Thank you for the review

March 01, 2022

Great customer service from all - from initial scheduling phone call to pickup of completed vehicle. More

by Kaytinsen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leticia Deluna
Feb 06, 2023 -

Russ Darrow Mazda of Greenfield responded

Thank you for the review

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