Russ Darrow Mazda of Greenfield - Service Center

Once again another great experience at Darrow Mazda best automotive dealership I’ve dealt with. automotive dealership I’ve dealt with. More

Great customer service. Quick service. Comfortable lounge with complimentary refreshments. The only negative was that I confirmed I wanted the included car wash with my oil Quick service. Comfortable lounge with complimentary refreshments. The only negative was that I confirmed I wanted the included car wash with my oil change service, but the car was not washed. More

Good communication, fast service. Friendly and helpful as well. Will definitely return for more service. Friendly and helpful as well. Will definitely return for more service. More

Work was done timely and well explained. Great customer service. No issues. Happy with the service. Great customer service. No issues. Happy with the service. More

Very courtious and professional. Work completed met our expectation. Vedio of work done was nice touch. Work completed met our expectation. Vedio of work done was nice touch. More

over all experience from sales to service has been great. I went to this dealership to look at a used vehicle. I initially had not such a good experience with my first salesperson. I was then approached by t I went to this dealership to look at a used vehicle. I initially had not such a good experience with my first salesperson. I was then approached by the manager and had a great conversation following that conversation I ended up buying a 2025 Mazda. More

The dealership is careful, suggestive, and informative to the needs of my vehicle. It also gives me a pictorial of my engine and underside which is unique, and comforting of the condition of my car. the needs of my vehicle. It also gives me a pictorial of my engine and underside which is unique, and comforting of the condition of my car. More

I had the pleasure of working with Maxwell who took the time to really listen to my concerns, answer my questions, and explain what would be done to evaluate the issues. I am impressed with his level of pr time to really listen to my concerns, answer my questions, and explain what would be done to evaluate the issues. I am impressed with his level of professionalism and expertise. The video and explanation of the work that was completed was very informative. With this excellent experience, Russ Darrow Mazda in Greenfield has earned my continued business. More

Shawn was very polite and helpful. This was my 1st service at Russ Darrow. I was no familiar with how checking in worked and had got there a few minutes earlier I was the 1st customer This was my 1st service at Russ Darrow. I was no familiar with how checking in worked and had got there a few minutes earlier I was the 1st customer of the day and the Service Dept. Was not open yet. Shawn opened the door and greeted me with a smile and good morning. The service technician was also in the bay when I got out my car and also smiled. Shawn took me to the counter and got my information entered into the system, explained to me that I will would be receiving emails during my wait and to review them as they came in. I was very impressed with how they video the safety check and forward it to you while you're there , the service was quick and I was very satisfied with the process. If I have to say anything that I feel could be improved I'd have to say even through I appreciate a car wash I was disappointed that the interior was not touched, no vacuum, no window wipe down and I am not sure if they used a paper mat while servicing my vehicle and removed it before I got back in it but there was any however the large hanging paper number tag was left behind. More

Chauncey is very professional and knowledgeable. And explained everything I needed to know. Waiting area was nice, clean and comfortable. And explained everything I needed to know. Waiting area was nice, clean and comfortable. More