Russ Darrow Mazda of Greenfield - Service Center

It felt unfair that there is a 3% fee charged to use a credit card without prior notice. For expensive bills, such as mine, I had to pay $50 just as a fee to use my credit card because I did not know to b credit card without prior notice. For expensive bills, such as mine, I had to pay $50 just as a fee to use my credit card because I did not know to bring my debit card to pay. Please tell customers this up front when they drop off their car that credit is subject to a 3% fee. More

Max is always so pleasant. My car is always done in a timely manner and as promised. It nice that they provide water and snacks. My car is always done in a timely manner and as promised. It nice that they provide water and snacks. More

Maxwell is always courteous, helpful with recommendations, and caring. I always seek him out when I’m at the dealership recommendations, and caring. I always seek him out when I’m at the dealership More

Chauncey did not respond to my text where I asked him a question while the vehicle was being serviced. I expect better service when I'm coming there spending my hard earned money and not laziness or someon question while the vehicle was being serviced. I expect better service when I'm coming there spending my hard earned money and not laziness or someone who acts like he has an attitude problem More

You are the best. ..thank you for assisting me every step of my journey. I appreciate you ..thank you for assisting me every step of my journey. I appreciate you More

Everyone there from my salesman,the service desk person to the mechanic were all very professional and friendly. to the mechanic were all very professional and friendly. More

Excellent communication during my vehicle service. Work was performed as scheduled on Time and budget. I’ll be back! Work was performed as scheduled on Time and budget. I’ll be back! More

Solid dealership. For our last service appointment it was hard to make the appointment when I initially called because I was placed on hold and had to go. This result For our last service appointment it was hard to make the appointment when I initially called because I was placed on hold and had to go. This resulted in me waiting a few weeks before calling back to get an appointment (that’s my fault). Once I dropped our car off I needed to talk further with service to adjust expectations. It was hard to get immediately in touch with service personnel who were “in charge of “ my specific car. Multiple calls, and hold times were required. The people were polite and genuinely apologetic for the delay. The service was completed swiftly and all concerns were addressed. I was provided an excellent loaner car, however make sure to double check the gas readout prior to leaving the location. The paperwork was incorrect by about 1/2 tank. They quickly adjusted the paperwork and apologized though when I took a photo and showed it to them BEFORE I left the location with the car. Make sure you have your insurance info ready if you plan on using a loaner car. More

Have been a Darrow Mazda customer for last 15 yrs. ...Darrow is fortunate to have a service writers as professional as Chauncey L....However there has been occasional less professional supervision in t ...Darrow is fortunate to have a service writers as professional as Chauncey L....However there has been occasional less professional supervision in that dept...my recent visit for service was somewhat disappointing re communication from that supervisor...re the actual service performed was satisfactory and did meet my expectations .. More

Great experience - super easy to schedule and nice waiting room. People all very friendly and helpful. waiting room. People all very friendly and helpful. More