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Russ Darrow Mazda of Greenfield - Service Center

Greenfield, WI

4.5
142 Reviews

142 Reviews of Russ Darrow Mazda of Greenfield - Service Center

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January 31, 2025

Work was done well. I was informed of the entire process via video. I was there over an hour which was concerning. No car wash offered;( More

by gjz2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Russ Darrow Mazda of Greenfield responded

Thank you so much for your kind words for our team, and for taking the time to leave us this wonderful feedback! Nick Saidai nick.saidai@russdarrow.com

January 31, 2025

This dealership is fantastic. I was 400 miles from home and I was having transmission issues. They bent over backwards to fit me into their schedule. Give me a loaner car for th More

by Happy Client
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chauncey Lovett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Russ Darrow Mazda of Greenfield responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Mazda of Greenfield. Nick Saidai nick.saidai@russdarrow.com

January 26, 2025

Excellent customer service, friendly and considerate , took time to be accommodating with difficult situation for me More

by FRANCES-QUADE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chauncey Lovett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chauncey Lovett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Russ Darrow Mazda of Greenfield responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Mazda of Greenfield to be a positive one. Please don't hesitate to reach out if you need anything else. Nick Saidai nick.saidai@russdarrow.com

January 26, 2025

Was dissapointed in this experience. First time I have been. Long wait and watched the employee park my car and barely squeeze out the door to not hit the car next to him. I asked to ha More

by BIGDOG1077
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Rivera
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Russ Darrow Mazda of Greenfield responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Nick Saidai nick.saidai@russdarrow.com

January 26, 2025

Anthony is very helpful and reliable. He will find a way to make sure you are saving money. More

by CHIRICAN1988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chauncey Lovett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Russ Darrow Mazda of Greenfield responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Nick Saidai nick.saidai@russdarrow.com

January 23, 2025

Very good to work with. A no nonsense straight forward approach. I would recommend this dealership to my closest friends and family. More

by Victor
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan
Jan 24, 2025 -

Russ Darrow Mazda of Greenfield responded

It has been a pleasure serving you, Victor. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Mazda of Greenfield, we look forward to having you as a valued customer for many years to come! Nick Saidai nick.saidai@russdarrow.com

January 21, 2025

$100 for an oil change and tire rotation is pretty pricey but good customer service. I will likely be searching around for better pricing for an oil change in the future. Would have been nice if that $100 at More

by alea1014_30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn’t work with any of these ppl
Jan 22, 2025 -

Russ Darrow Mazda of Greenfield responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Matt Kiscellus matt.kiscellus@russdarrow.com Nick Saidai nick.saidai@russdarrow.com

January 20, 2025

They did the maintenance as requested within the time projected. The staff were very professional More

by MASLARRPSYD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maxwell
Jan 20, 2025 -

Russ Darrow Mazda of Greenfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Nick Saidai nick.saidai@russdarrow.com

January 19, 2025

The scheduling and service for my car was very easy, fast, and fairly priced in my opinion. More

by MURBAN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole, James Lausten
Jan 19, 2025 -

Russ Darrow Mazda of Greenfield responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Nick Saidai nick.saidai@russdarrow.com

January 19, 2025

Great job with oil change and two recalls we had. Timely and great communication when completed! Overall great experience. Thank you. More

by IVANLAWLER15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chauncey Lovett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leticia Deluna, Ruby Wright
Jan 20, 2025 -

Russ Darrow Mazda of Greenfield responded

Thank you, Ivan, for choosing Russ Darrow Mazda of Greenfield. Your feedback and rating mean a lot to us. We're glad we could help, and we hope to see you again! Nick Saidai nick.saidai@russdarrow.com

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