Russ Darrow Mazda of Greenfield - Service Center

New breaks are good. That’s what I came in for. Price for this work is excessive. Additional Excessive charges: $25 for tire rotation when the wheels were off already for breaks. This is just wrong. $35 for this work is excessive. Additional Excessive charges: $25 for tire rotation when the wheels were off already for breaks. This is just wrong. $35 for shop supplies 10 percent of the bill - really? If you say this is correct. You need to get a consultant in to investigate what’s going on with prices your paying for supplies, consumption, and theft. Something is wrong with this amount of money you are charging. Then there’s the $914 estimate and bogus pressure for getting urgent repairs - oil leak (Unnecessary) I was told if I didn’t do that my engine would be ruined. I looked at this one my engine when I was home and the bottom of the cover has some oil on it that has been there for a long time. No dripping oil. Additionally there never has been any oil spots on my garage floor. Mazda builds a quality engine- Telling me that this will destroy my engine- really? This is my wife’s car, later she told me the steering wheel and door handle was greasy dirty. Please wipe your hands, or grease off the car. More

I scheduled service for my 2018 Mazda3 at Russ Darrow Mazda and they were able to accommodate me the same day. I trust them for all my needs. Mazda and they were able to accommodate me the same day. I trust them for all my needs. More

Courteous, helpful, and knowledgeable staff. The video inspection was excellent. Ruby Wright was welcoming and professional. Her recommendations were reasonable and clear. Everyone I encountered was fri inspection was excellent. Ruby Wright was welcoming and professional. Her recommendations were reasonable and clear. Everyone I encountered was friendly and professional. I was given a loaner vehicle and the process was quick. The loaner car was clean and ran perfectly. More

I paid for a tire rotation that wasn't done. Was told it wasn't needed and charge was because of brake inspection and work. wasn't needed and charge was because of brake inspection and work. More

Ruby went above and beyond to help me with a malfunction with my car that would of costed $1200 despite only having 30k miles. She made sure to focus on a loyal customer and worked hard to dispute and resol with my car that would of costed $1200 despite only having 30k miles. She made sure to focus on a loyal customer and worked hard to dispute and resolve the problem with a fair outcome. Her dedication to her job should be commended and her boss as well for being understanding and authorizing the claim. Chauncey was also very pleasant and helpful and has a great demeanor with customers. More

My experience was Great. This was my first oil change at this dealership after purchasing my vehicle. They were quick and efficient and even sent a video of the work being done. I'm very impressed. Thanks! this dealership after purchasing my vehicle. They were quick and efficient and even sent a video of the work being done. I'm very impressed. Thanks! More

I've been servicing my Mazda's here since 2007 and have always had good service and straight up answers from the service dept. personnel. I tried an independent service center awhile back that cost me plen always had good service and straight up answers from the service dept. personnel. I tried an independent service center awhile back that cost me plenty but didn't fix the problem, after three days of trying. I went back to this dealership to get the repair that needed to be done. They diagnosed it within ten minutes and the repair cost was less than I had already paid at another service center that could not fix the issue. More

I had a nail in my tire they were able to work me in and get me back on the road in a timely manner get me back on the road in a timely manner More

Love the video of the car being serviced. First time I have ever been offered or seen a video of what is being done to the car have ever been offered or seen a video of what is being done to the car More

I would not purchase a car from this dealership just based on principle. I have a 2016 Mazda CX-5 Grand Touring. The console latch broke, which is a common issue with Mazda’s due to some sort of defect. based on principle. I have a 2016 Mazda CX-5 Grand Touring. The console latch broke, which is a common issue with Mazda’s due to some sort of defect. I did research in having it repaired and noted that many said Mazda replaced it for free due to it being a defect with the latch, and some said they were charged a nominal fee due to the low price of a new latch and the ease at which to replace it. Russ Darrow charged me $72.00 to gave it replaced! That is not good customer service! I am actually in the market for a new car right now, but due to this price gouging, I will not even consider buying from Russ Darrow, and it really turned me off to Mazda’s in general. Also, I had a $300.00 car detail the day prior to this service, my car looked show room new. The tech at Mazda decided to put my car through their car wash on a 14 degree day. My car was covered with ice by the time I came out to it, it left marks all the car and windows, my gas cover was frozen, I had a very difficult time getting it off and took a very long time to get it back on, and that’s all the cashier did was chuckle and said, “oh, I told him not to wash it, I bound tell you just had it cleaned”. Then had the nerve to still charge me $72.00 for the latch! That is the last time they will ever see me! More