Russ Darrow Mazda of Greenfield - Service Center

Great service! Awesome service advisor! Was done earlier then expected! Very pleased and answered all questions asked. Did the updates needed, washed the vehicle and answered all the questions. then expected! Very pleased and answered all questions asked. Did the updates needed, washed the vehicle and answered all the questions. More

Great Service!! Customer service was top notch. Everyone in the seevice department did a ggreat job. I am satisfied with my experience and I recommend others. in the seevice department did a ggreat job. I am satisfied with my experience and I recommend others. More

Service department has been exceptional and helpful each time I have gone for oil change. time I have gone for oil change. More

Service is always A+. Never any pressure to get things done. The video of the tech working on my car was a nice touch and surprisingly satisfying. done. The video of the tech working on my car was a nice touch and surprisingly satisfying. More

Ruby was fantastic as my service rep. Helpful explaining my service needs and solving the issues I had regarding my car radio, lights and beeper going on after turning the car off. Turned out to be a broken my service needs and solving the issues I had regarding my car radio, lights and beeper going on after turning the car off. Turned out to be a broken shifter. More

Chauncey at the front desk of service center was so friendly and welcoming! offered me coffee, water, snacks.. Also the video that was sent to me of my inspection was an awesome surprise! didn’t even k friendly and welcoming! offered me coffee, water, snacks.. Also the video that was sent to me of my inspection was an awesome surprise! didn’t even know you guys did that! it’s great having that piece of mind that my car is in good shape! came in just for a simple oil change and was treated very well, i appreciate the great service, thank you! More

They were able to find out the problem with my car and address the issue address the issue More

New breaks are good. That’s what I came in for. Price for this work is excessive. Additional Excessive charges: $25 for tire rotation when the wheels were off already for breaks. This is just wrong. $35 for this work is excessive. Additional Excessive charges: $25 for tire rotation when the wheels were off already for breaks. This is just wrong. $35 for shop supplies 10 percent of the bill - really? If you say this is correct. You need to get a consultant in to investigate what’s going on with prices your paying for supplies, consumption, and theft. Something is wrong with this amount of money you are charging. Then there’s the $914 estimate and bogus pressure for getting urgent repairs - oil leak (Unnecessary) I was told if I didn’t do that my engine would be ruined. I looked at this one my engine when I was home and the bottom of the cover has some oil on it that has been there for a long time. No dripping oil. Additionally there never has been any oil spots on my garage floor. Mazda builds a quality engine- Telling me that this will destroy my engine- really? This is my wife’s car, later she told me the steering wheel and door handle was greasy dirty. Please wipe your hands, or grease off the car. More

I scheduled service for my 2018 Mazda3 at Russ Darrow Mazda and they were able to accommodate me the same day. I trust them for all my needs. Mazda and they were able to accommodate me the same day. I trust them for all my needs. More

Courteous, helpful, and knowledgeable staff. The video inspection was excellent. Ruby Wright was welcoming and professional. Her recommendations were reasonable and clear. Everyone I encountered was fri inspection was excellent. Ruby Wright was welcoming and professional. Her recommendations were reasonable and clear. Everyone I encountered was friendly and professional. I was given a loaner vehicle and the process was quick. The loaner car was clean and ran perfectly. More