Back

Russ Darrow Mazda of Greenfield - Service Center

Greenfield, WI

4.5
142 Reviews

142 Reviews of Russ Darrow Mazda of Greenfield - Service Center

Sort by
August 10, 2021

Service is always A+. Never any pressure to get things done. The video of the tech working on my car was a nice touch and surprisingly satisfying. More

by Shane23
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Don’t know the name of the people
Feb 06, 2023 -

Russ Darrow Mazda of Greenfield responded

Thank you for the review

July 10, 2021

Ruby was fantastic as my service rep. Helpful explaining my service needs and solving the issues I had regarding my car radio, lights and beeper going on after turning the car off. Turned out to be a broken More

by Janet.mittelstadt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruby Wright
Feb 06, 2023 -

Russ Darrow Mazda of Greenfield responded

Thank you for the review

June 28, 2021

Chauncey at the front desk of service center was so friendly and welcoming! offered me coffee, water, snacks.. Also the video that was sent to me of my inspection was an awesome surprise! didn’t even k More

by Amandabyers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chauncey Lovett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2023 -

Russ Darrow Mazda of Greenfield responded

Thank you for the review

June 25, 2021

They were able to find out the problem with my car and address the issue More

by DEBRAT9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chauncey Lovett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2023 -

Russ Darrow Mazda of Greenfield responded

Thank you for the review

June 12, 2021

New breaks are good. That’s what I came in for. Price for this work is excessive. Additional Excessive charges: $25 for tire rotation when the wheels were off already for breaks. This is just wrong. $35 for More

by Tomlanphier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chauncey Lovett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Lausten, Leticia Deluna
Feb 06, 2023 -

Russ Darrow Mazda of Greenfield responded

Very sorry for your experience

June 03, 2021

I scheduled service for my 2018 Mazda3 at Russ Darrow Mazda and they were able to accommodate me the same day. I trust them for all my needs. More

by Single man with a cat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gus, Leticia Deluna
Feb 06, 2023 -

Russ Darrow Mazda of Greenfield responded

Thank you for the review

May 26, 2021

Courteous, helpful, and knowledgeable staff. The video inspection was excellent. Ruby Wright was welcoming and professional. Her recommendations were reasonable and clear. Everyone I encountered was fri More

by Joe Colacino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruby Wright
Feb 06, 2023 -

Russ Darrow Mazda of Greenfield responded

Thank you for the review

May 17, 2021

I paid for a tire rotation that wasn't done. Was told it wasn't needed and charge was because of brake inspection and work. More

by Tommy1hd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chauncey Lovett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2023 -

Russ Darrow Mazda of Greenfield responded

Very sorry for your experience

May 08, 2021

Ruby went above and beyond to help me with a malfunction with my car that would of costed $1200 despite only having 30k miles. She made sure to focus on a loyal customer and worked hard to dispute and resol More

by jcabrera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chauncey Lovett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ruby Wright
Feb 06, 2023 -

Russ Darrow Mazda of Greenfield responded

Thank you for the review

May 02, 2021

My experience was Great. This was my first oil change at this dealership after purchasing my vehicle. They were quick and efficient and even sent a video of the work being done. I'm very impressed. Thanks! More

by Chellewerra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leticia Deluna
Feb 06, 2023 -

Russ Darrow Mazda of Greenfield responded

Thank you for the review

...
10
...