Russ Darrow Mazda of Greenfield - Service Center

Shawn was very polite and helpful. This was my 1st service at Russ Darrow. I was no familiar with how checking in worked and had got there a few minutes earlier I was the 1st customer This was my 1st service at Russ Darrow. I was no familiar with how checking in worked and had got there a few minutes earlier I was the 1st customer of the day and the Service Dept. Was not open yet. Shawn opened the door and greeted me with a smile and good morning. The service technician was also in the bay when I got out my car and also smiled. Shawn took me to the counter and got my information entered into the system, explained to me that I will would be receiving emails during my wait and to review them as they came in. I was very impressed with how they video the safety check and forward it to you while you're there , the service was quick and I was very satisfied with the process. If I have to say anything that I feel could be improved I'd have to say even through I appreciate a car wash I was disappointed that the interior was not touched, no vacuum, no window wipe down and I am not sure if they used a paper mat while servicing my vehicle and removed it before I got back in it but there was any however the large hanging paper number tag was left behind. More

Chauncey is very professional and knowledgeable. And explained everything I needed to know. Waiting area was nice, clean and comfortable. And explained everything I needed to know. Waiting area was nice, clean and comfortable. More

I received excellent service while at the dealership. The staff and facilities are both wonderful! The staff and facilities are both wonderful! More

Detailed service. Timely service, friendly. Fair price. Easy to get an appointment at a convenient time Timely service, friendly. Fair price. Easy to get an appointment at a convenient time More

Very comfortable waiting area and the treats and coffee are always replenished. My criticism is that sometimes it just seems like the service department misses on little things. This time when I got in m are always replenished. My criticism is that sometimes it just seems like the service department misses on little things. This time when I got in my car, the passenger seat was laid flat. Not sure why it was flat to begin with but it should have been placed in the upright position after whatever service was required on the passenger side of the interior. More

Professional work, although in two days they diagnosed my problem but the $2000 part they installed didn't fix my car. They also needed me to bring two car keys program the electronics but didn't tell me unt problem but the $2000 part they installed didn't fix my car. They also needed me to bring two car keys program the electronics but didn't tell me until I'd arrived -- so I had to go home again and get my second key. More

From the waiting area, I observed my vehicle leave the body shop and park in a parking spot. About 30 minutes later I went to go ask staff of the vehicle status. Staff informed they were caught up in anot body shop and park in a parking spot. About 30 minutes later I went to go ask staff of the vehicle status. Staff informed they were caught up in another customer but my vehicle had been completed. There were plenty of other staff that could have informed me my vehicle was done without me sitting and waiting for over 30 minutes. I was disappointed in the service and I needed to be at work. More

Love our Mazda3 and love the service at Russ Darrow Mazda in Greenfield. Great people. in Greenfield. Great people. More

I felt Very accommodated at the dealership, Chauncey was very nice and the most pleasant part of my experience very nice and the most pleasant part of my experience More

Very efficient and fast service. Technician was pleasant. I appreciate the video of what was done for my car. Great service. Technician was pleasant. I appreciate the video of what was done for my car. Great service. More