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Russ Darrow Mazda of Greenfield - Service Center

Greenfield, WI

4.5
191 Reviews

191 Reviews of Russ Darrow Mazda of Greenfield - Service Center

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April 15, 2025

Mazda salesman Donavin Alsfelt was very informed and did an excellent job in presenting the CX90. More

by RWOJTCZAK
Recommend Dealer
Yes
Employees Worked With
Shawn Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Miller
April 15, 2025

Great service. Friendly and courteous personnel. Definitely would recommend. And we love our Mazda CX-50 More

by mamphlip
Recommend Dealer
Yes
Employees Worked With
Maxwell Munsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maxwell Munsell
April 14, 2025

Great to work with was very knowledgeable and inviting. I was in and out really fast. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darin Alsfelt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Russ Darrow Mazda of Greenfield responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Mazda of Greenfield to be a positive one. Please don't hesitate to reach out if you need anything else. Nick Saidai nick.saidai@russdarrow.com

April 12, 2025

Fast, helpful, and made the whole process super easy for me. Thank you for your help! More

by TAELORELLENBECKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chauncey Lovett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chauncey Lovett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2025 -

Russ Darrow Mazda of Greenfield responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Mazda of Greenfield. Nick Saidai nick.saidai@russdarrow.com

April 12, 2025

Came in for an oil change. They were busy, but friendly and efficient. I will use them again in the future More

by roro32ryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chauncey Lovett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2025 -

Russ Darrow Mazda of Greenfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Mazda of Greenfield. We look forward to having you as one of our valued customers for many more years to come! Nick Saidai nick.saidai@russdarrow.com

April 12, 2025

Amazing customer service! Anthony kindly educated me on what was possibly wrong with my car and answered my questions to the best of his ability! More

by CRISTINA13000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2025 -

Russ Darrow Mazda of Greenfield responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Mazda of Greenfield, we look forward to having you as a valued customer for many years to come! Nick Saidai nick.saidai@russdarrow.com

April 11, 2025

The advisors I’ve worked with were very professional. The sales person was also professional. Aside from that, my experience has been disappointing. More

by Owner1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Russ Darrow Mazda of Greenfield responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible for someone from our management team to contact you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Nick Saidai nick.saidai@russdarrow.com

April 10, 2025

I had a decent amount of work done, some under warranty, some not and Maxwell was excellent to work with. He is patient and easy going and made the process really smooth and efficient. More

by DCTAFEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maxwell Munsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Russ Darrow Mazda of Greenfield responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Mazda of Greenfield. Nick Saidai nick.saidai@russdarrow.com

April 10, 2025

When I arrived I was addressed directly by a service writer. He did assist me with questions I had regarding operation of the cruise control. More

by GREGVOIGTSCHILD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maxwell Munsell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Russ Darrow Mazda of Greenfield responded

Thanks for sharing about your experience with Russ Darrow Mazda of Greenfield. We appreciate your business and hope to see you again soon! Nick Saidai nick.saidai@russdarrow.com

April 10, 2025

Car services had two other cars in lot and took an hour and a half to do an oil change. Then took another 15 mins just to get my paperwork from service rep desk to receptionist. And person who did oil chan More

by Lewisma27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure the rep’s name
Apr 14, 2025 -

Russ Darrow Mazda of Greenfield responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Nick Saidai nick.saidai@russdarrow.com

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