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Russ Darrow Mazda of Greenfield - Service Center

Greenfield, WI

4.4
105 Reviews

105 Reviews of Russ Darrow Mazda of Greenfield - Service Center

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February 03, 2025

Great service and polite staffs. Just a longer than usual waiting time. Changed four tires and it took about five hours. More

by MYO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chauncey Lovett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Russ Darrow Mazda of Greenfield responded

Thank you for your feedback. We sincerely appreciate your business and hope to see you again here at Russ Darrow Mazda of Greenfield. Nick Saidai nick.saidai@russdarrow.com

February 02, 2025

Anthony is kind and he explains things very well. He is friendly yet very professional. More

by gmccarthy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Russ Darrow Mazda of Greenfield responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Anthony delivered such a great experience! Nick Saidai nick.saidai@russdarrow.com

January 31, 2025

This dealership is fantastic. I was 400 miles from home and I was having transmission issues. They bent over backwards to fit me into their schedule. Give me a loaner car for th More

by Happy Client
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chauncey Lovett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Russ Darrow Mazda of Greenfield responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Mazda of Greenfield. Nick Saidai nick.saidai@russdarrow.com

January 31, 2025

Everyone is always very kind and helpful. I actually watch the videos they send of my cars inspection. Very cool. More

by jedinikki83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chauncey Lovett
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Saidai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chauncey Lovett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maxwell Munsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ivan Lawler
Jan 31, 2025 -

Russ Darrow Mazda of Greenfield responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Mazda of Greenfield. Nick Saidai nick.saidai@russdarrow.com

January 31, 2025

Work was done well. I was informed of the entire process via video. I was there over an hour which was concerning. No car wash offered;( More

by gjz2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Russ Darrow Mazda of Greenfield responded

Thank you so much for your kind words for our team, and for taking the time to leave us this wonderful feedback! Nick Saidai nick.saidai@russdarrow.com

January 26, 2025

Was dissapointed in this experience. First time I have been. Long wait and watched the employee park my car and barely squeeze out the door to not hit the car next to him. I asked to ha More

by BIGDOG1077
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Rivera
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Russ Darrow Mazda of Greenfield responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Nick Saidai nick.saidai@russdarrow.com

January 26, 2025

Anthony is very helpful and reliable. He will find a way to make sure you are saving money. More

by CHIRICAN1988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chauncey Lovett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Russ Darrow Mazda of Greenfield responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Nick Saidai nick.saidai@russdarrow.com

January 26, 2025

Excellent customer service, friendly and considerate , took time to be accommodating with difficult situation for me More

by FRANCES-QUADE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chauncey Lovett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chauncey Lovett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Russ Darrow Mazda of Greenfield responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Mazda of Greenfield to be a positive one. Please don't hesitate to reach out if you need anything else. Nick Saidai nick.saidai@russdarrow.com

January 23, 2025

Very good to work with. A no nonsense straight forward approach. I would recommend this dealership to my closest friends and family. More

by Victor
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan
Jan 24, 2025 -

Russ Darrow Mazda of Greenfield responded

It has been a pleasure serving you, Victor. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Mazda of Greenfield, we look forward to having you as a valued customer for many years to come! Nick Saidai nick.saidai@russdarrow.com

January 21, 2025

$100 for an oil change and tire rotation is pretty pricey but good customer service. I will likely be searching around for better pricing for an oil change in the future. Would have been nice if that $100 at More

by alea1014_30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn’t work with any of these ppl
Jan 22, 2025 -

Russ Darrow Mazda of Greenfield responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Matt Kiscellus matt.kiscellus@russdarrow.com Nick Saidai nick.saidai@russdarrow.com

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