Russ Darrow Mazda of Greenfield

I just leased my 3rd vehicle with this dealership. I absolutely love my new fully loaded 2021 CX5 Grand Touring. They always deliver outstanding customer service! absolutely love my new fully loaded 2021 CX5 Grand Touring. They always deliver outstanding customer service! More

DO NOT go to this Mazda dealership! One of the managers, Ben, is an ABSOLUTE NIGHTMARE!! He's the first salesman with ZERO customer service skills and seems like he's happier if he doesn't make a sale. I do Ben, is an ABSOLUTE NIGHTMARE!! He's the first salesman with ZERO customer service skills and seems like he's happier if he doesn't make a sale. I don't know why they would hire someone like that? Wouldn't it be in their best interest to make a sale? He was happy to see me walk. I went to the Russ Darrow Mazda near Menomonee Falls and got the SAME car I was looking at at the Greenfield location for the price I wanted. Save yourself a headache and being talked down to and go to another location. I should also mention: Ben said my trade-in was a piece of GARBAGE and he didn't want it. KBB valued it at $830 and the other Mazda dealership honored that. I wish I could rate this dealership AND the manager Ben zero stars. More

I would not purchase a car from this dealership just based on principle. I have a 2016 Mazda CX-5 Grand Touring. The console latch broke, which is a common issue with Mazda’s due to some sort of defect. based on principle. I have a 2016 Mazda CX-5 Grand Touring. The console latch broke, which is a common issue with Mazda’s due to some sort of defect. I did research in having it repaired and noted that many said Mazda replaced it for free due to it being a defect with the latch, and some said they were charged a nominal fee due to the low price of a new latch and the ease at which to replace it. Russ Darrow charged me $72.00 to gave it replaced! That is not good customer service! I am actually in the market for a new car right now, but due to this price gouging, I will not even consider buying from Russ Darrow, and it really turned me off to Mazda’s in general. Also, I had a $300.00 car detail the day prior to this service, my car looked show room new. The tech at Mazda decided to put my car through their car wash on a 14 degree day. My car was covered with ice by the time I came out to it, it left marks all the car and windows, my gas cover was frozen, I had a very difficult time getting it off and took a very long time to get it back on, and that’s all the cashier did was chuckle and said, “oh, I told him not to wash it, I bound tell you just had it cleaned”. Then had the nerve to still charge me $72.00 for the latch! That is the last time they will ever see me! More

No one reached out about the request poor marketing. All I received was marketing emails nothing in regards to the car I requested availability on. I received was marketing emails nothing in regards to the car I requested availability on. More

Kelly. Russ Darrow Mazda of Greenfield was Vary Knowledgeable and helpful and courteous to my wife and I.If i want to do Business with someone it be with her. Knowledgeable and helpful and courteous to my wife and I.If i want to do Business with someone it be with her. More

Very professional. Good follow up. Great service. That’s all about I want to say at this time. I’m just filling in the number word so I can get this survey over with. all about I want to say at this time. I’m just filling in the number word so I can get this survey over with. More

Had oll change called me to confirm appointment got there 10 minutes early took me right in washed car changed oil great service nice people 10 minutes early took me right in washed car changed oil great service nice people More

Terrible Dealership. The sales Manager Ben actually increased the price of the vehicle because I didn't have a trade in and was going to take advantage of Mazda Financing. The he couldn't get an accura increased the price of the vehicle because I didn't have a trade in and was going to take advantage of Mazda Financing. The he couldn't get an accurate price on the vehicle because he couldn't find the title, but would call when he found it. No return call. Spoke to another manager who was going to call back and never did. I called two weeks later and Ben apologized for the poor service. I bought my CX-5 from Bergstrom for 2k less, with excellent customer service. I would never buy from Russ Darrow, even if the price was less. Arrogant, terrible customer service. Sorry Russ Darrow, take a lesson from Hall or Bergstrom. They know how to treat customers! More

I was in and out in no time. Had a lube done and auto was washed. Anyone I dealt with was very professional. Bldg. was just remodeled and looks great. washed. Anyone I dealt with was very professional. Bldg. was just remodeled and looks great. More

I purchased my first Mazda & couldn’t be happier. I can’t say enough about the staff at Russ Darrow of Greenfield. They were extremely helpful, patient, knowledgeable & pleasant. can’t say enough about the staff at Russ Darrow of Greenfield. They were extremely helpful, patient, knowledgeable & pleasant. More