Russ Darrow Mazda of Greenfield

They were very helpful very nice and I was in and out in no time would recommend it I would definitely come back to the dealership no time would recommend it I would definitely come back to the dealership More

Ruby was fantastic as my service rep. Helpful explaining my service needs and solving the issues I had regarding my car radio, lights and beeper going on after turning the car off. Turned out to be a broken my service needs and solving the issues I had regarding my car radio, lights and beeper going on after turning the car off. Turned out to be a broken shifter. More

Chauncey at the front desk of service center was so friendly and welcoming! offered me coffee, water, snacks.. Also the video that was sent to me of my inspection was an awesome surprise! didn’t even k friendly and welcoming! offered me coffee, water, snacks.. Also the video that was sent to me of my inspection was an awesome surprise! didn’t even know you guys did that! it’s great having that piece of mind that my car is in good shape! came in just for a simple oil change and was treated very well, i appreciate the great service, thank you! More

They were able to find out the problem with my car and address the issue address the issue More

New breaks are good. That’s what I came in for. Price for this work is excessive. Additional Excessive charges: $25 for tire rotation when the wheels were off already for breaks. This is just wrong. $35 for this work is excessive. Additional Excessive charges: $25 for tire rotation when the wheels were off already for breaks. This is just wrong. $35 for shop supplies 10 percent of the bill - really? If you say this is correct. You need to get a consultant in to investigate what’s going on with prices your paying for supplies, consumption, and theft. Something is wrong with this amount of money you are charging. Then there’s the $914 estimate and bogus pressure for getting urgent repairs - oil leak (Unnecessary) I was told if I didn’t do that my engine would be ruined. I looked at this one my engine when I was home and the bottom of the cover has some oil on it that has been there for a long time. No dripping oil. Additionally there never has been any oil spots on my garage floor. Mazda builds a quality engine- Telling me that this will destroy my engine- really? This is my wife’s car, later she told me the steering wheel and door handle was greasy dirty. Please wipe your hands, or grease off the car. More

I scheduled service for my 2018 Mazda3 at Russ Darrow Mazda and they were able to accommodate me the same day. I trust them for all my needs. Mazda and they were able to accommodate me the same day. I trust them for all my needs. More

Russ Darrow was both an excellent automotive dealership to work with and buy a new automobile from that included automobile financing and a free years worth of service. to work with and buy a new automobile from that included automobile financing and a free years worth of service. More

Russ Darrow Mazda felt welcoming and friendly. My wife and I came in to test drive the Mazda CX 5 and was helped quickly by our salesperson Ethan. He was very knowledgeable and professional during our pu and I came in to test drive the Mazda CX 5 and was helped quickly by our salesperson Ethan. He was very knowledgeable and professional during our purchase and made us feel comfortable working with him. Overall we had a great experience and would recommend this dealership. More

Courteous, helpful, and knowledgeable staff. The video inspection was excellent. Ruby Wright was welcoming and professional. Her recommendations were reasonable and clear. Everyone I encountered was fri inspection was excellent. Ruby Wright was welcoming and professional. Her recommendations were reasonable and clear. Everyone I encountered was friendly and professional. I was given a loaner vehicle and the process was quick. The loaner car was clean and ran perfectly. More

Giving a 1 star because I was helped quickly and my salesperson, Alex, kept it professional and comfortable. Otherwise the shopping experience was rather upsetting. Came in to test drive a 2017 Mazda3 salesperson, Alex, kept it professional and comfortable. Otherwise the shopping experience was rather upsetting. Came in to test drive a 2017 Mazda3 sport that had only 23k miles on it, but after seeing a small crack on the bumper I was offered to test drive the same model but in a different color. The other Mazda3 sport had 37k miles on there. Keep in mind the initial Mazda3 I was looking at was priced at a live market value of $15,722, which in my opinion was a fair price. Alex mentioned that the Mazda3 Grand Touring trim had a couple more safety and interior features and was price around 17-18k, making sure to mention it was only 2-3k more than the Sports model. I stuck with the sports model and took it for a test drive and ended up liking the car. As we sat down to make the deal, the pricing of the car was $3000 more than what was shown on the website. The initial Mazda3 I looked at was priced at $15,722. The one I test drove had around 10k more miles so I would assume its price be lower, but instead it was priced at $18k, the same amount that was mentioned for the Grand Touring trim. I was confused so I mentioned the online pricing and was told those were the pricings if I had a car trade-in. I'm not sure how that would make sense as there is nothin on the website that mentions the price only reflects if I had a trade in. Alex told me it was probably somewhere in the fine print, so I gave them the benefit of the doubt and thought I must have missed it. Only to check on the website again to find nothing stating I needed a trade-in. I am confused on how they would put a price value on a car if we had a trade-in without even knowing our car's trade-in value. I am also confused on how the car was priced at nearly the same price of what I was told the Grand Touring model was since it would have more features and a more expensive trim. Overall ended up not purchasing the car. Alex was going back in forth to talk to his manager to see if they can make a deal. I felt as though they didn't care whether they had my business or not. Not a pleasant experience and I hope their website is changed to actually reflect accurate prices. TLDR: Pricing did not match what was shown on website, unpleasant experience. More