Russ Darrow Mazda of Greenfield

Very friendly and fast. I liked the detailed video texted to me of my CX-9’s inspection to me of my CX-9’s inspection More

50K mlle service interval done quickly and expertly. Washed my car too. Didn't dry it though. Washed my car too. Didn't dry it though. More

Quality professional service EVERY visit! The video service is awesome! Definitely recommend this service center! service is awesome! Definitely recommend this service center! More

Great service department! Staff was very friendly and explained everything that was done. Great experience. explained everything that was done. Great experience. More

I visited Russ Darrow Mazda of Greenfield on Monday, September 6 with the intention of leasing a new vehicle. They would not honor the online price and then changed the terms once we actually reached ve September 6 with the intention of leasing a new vehicle. They would not honor the online price and then changed the terms once we actually reached verbal agreement. When I left, a salesperson called with slightly better terms and tried to pressure me to sell my current lease to them by claiming that I could not sell it to CarMax for $2,000 more than they offered. This was not true, as I sold the vehicle to CarMax without issue. Overall, the experience seemed to be a combination of gross incompetence on the part of one salesperson, and underhanded business tactics in general. Do not try to lease or purchase a vehicle from Russ Darrow Mazda of Greenfield. More

Shell GameSept 3rd 2021 Shell Game 1 Niece wanted to Shell Game Sept 3rd 2021 Shell Game 1 Niece wanted to purchase her first new vehicle that we test drove on Sept.1st. Upon arrival at dealership Shell Game Sept 3rd 2021 Shell Game 1 Niece wanted to purchase her first new vehicle that we test drove on Sept.1st. Upon arrival at dealership when speaking with salesperson car was sold which I understand in today’s market at that point the salesperson did suggest same model with an extra SV package for $1566, at that moment decided to pass. We than went home and discussed and decided let’s go back to dealership felt we were getting a decent amount of extra equipment for the $1566 extra. When salesperson came out with price they added a MANDATORY $1999 protection package on car and $2000 for trade one low balled offer. So everyone understands the price listed on website for new vehicle WAS dead on Edmunds, which I’m fine with but then we NEEDED to be dead on Edmunds used car pricing for trade so we got up and walked. Within 3 minutes of leaving dealership they texted my niece and magically the MANDATORY $1999 protection package was taken off the table and trade in for car was $4000. Formula Used: $2907 for trade (Edmunds $3023) and $1093 (Dealer website discount) = $4000 off by $116 for trade. Hmmmm. At that point decided to digest the numbers over holiday weekend. Sept. 6th 2021 Shell Game 2 Decision made we decided we did not want to trade car in and we would sell car out right ourselves. Over we go and we were met by our salesperson and explained we now we wanted to pay CASH for new car and we’re not interested in trading car in as discussed days earlier. They stated they could not do cash deal that they wanted our trade REALLY. They did present us a new purchase price with the MANDATORY $1999 protection packages again because we were not trading car in. I never heard of a dealer not wanting your CASH! Got up and walked and stated do not contact us. Sept 7th 2021 Shopping trip to Deer Park Town Center and happen to be driving passed Napleton Mazda in Libertyville Illinois and noticed same vehicle we test drove on Sept 1st 2021 so I told my niece to email them for their current market price within 10 minutes had price and up front they said that they are selling ALL Mazda’s $2000 over MSRP. (AKA $1999 Protection Package) I was taught to add and subtract in Grade school. Russ Darrow shows discount online and than takes back at dealership table. Good Luck Everyone when visiting Russ Darrow Mazda Greenfield. They will never see me again and everyone I tell about their SHELL GAME! More

Great service! Awesome service advisor! Was done earlier then expected! Very pleased and answered all questions asked. Did the updates needed, washed the vehicle and answered all the questions. then expected! Very pleased and answered all questions asked. Did the updates needed, washed the vehicle and answered all the questions. More

Great Service!! Customer service was top notch. Everyone in the seevice department did a ggreat job. I am satisfied with my experience and I recommend others. in the seevice department did a ggreat job. I am satisfied with my experience and I recommend others. More

Service department has been exceptional and helpful each time I have gone for oil change. time I have gone for oil change. More

Service is always A+. Never any pressure to get things done. The video of the tech working on my car was a nice touch and surprisingly satisfying. done. The video of the tech working on my car was a nice touch and surprisingly satisfying. More